Matthews Nissan of Clay

Customer service skills by Will were awesome Will greeted us at the door and listened to what I was looking for. Told him we were only looking but my final decision was going to be a Rogue. He pu Will greeted us at the door and listened to what I was looking for. Told him we were only looking but my final decision was going to be a Rogue. He pulled up a Rogue SV and after talking prices he then pulled up a Rogue S. After sitting down and discussing prices, he was able to get me an amazing deal on a 2019 Rogue S lease. He was able to get me car starter and AWD, which were my 2 main concerns. One thing I will say is I wish the building had their music down a tad. It was a bit loud and sometimes hard to hear Will speak. In a situation when talking about thousands of dollars to purchase/lease a car people need to be able to think and concentrate. The loud music can be distracting for others in that situation. More

Lrasing Wow, the experience was awesome. Peter was great. From the time we arrived and drove away with our new Altima it only tool 3 1/2 hrs. Will continu Wow, the experience was awesome. Peter was great. From the time we arrived and drove away with our new Altima it only tool 3 1/2 hrs. Will continue to be a customer of this dealership. They treat you right. Thanks.... More

very smooth no hassle no hassle peter was very professional the whole experience was very pleasant much to my surpise-and i was dreading going to buy a new car. no hassle peter was very professional the whole experience was very pleasant much to my surpise-and i was dreading going to buy a new car. More

Very good service Had a couple issues, got it fixed. Picked up my truck and still had 1 issue, they got it right back in and took care of it. My only complaint is t Had a couple issues, got it fixed. Picked up my truck and still had 1 issue, they got it right back in and took care of it. My only complaint is that i had to take time to drop it back off when it wasn't fixed the first go around. More

Very prompt with service. Updates were sent to my phone. First visit for a new vehicle.very prompt and addressed my questions regarding future service appointments.waiting area was well stocked and Nancy cam First visit for a new vehicle.very prompt and addressed my questions regarding future service appointments.waiting area was well stocked and Nancy came around to offer other snack items. More

5 Star Service From start to finish, we had the full support of this dealership! Matt Ryan, our salesman was the most dedicated, friendly and professional car salesm From start to finish, we had the full support of this dealership! Matt Ryan, our salesman was the most dedicated, friendly and professional car salesman we met! He kept us in the loop on our entire purchase! Everybody there helped make it a flawless experience. Even when there was an issue, the team there addressed or and took care of us! Highly recommend! More

If it's convenient to you use them I worked at a car dealership for 10 years, you definitely do things a lot different. Not just with the service department but how you handle sales and I worked at a car dealership for 10 years, you definitely do things a lot different. Not just with the service department but how you handle sales and customer service. From the moment I walked in bought my Kicks I've never felt like a valued customer, my salesman was only concerned about his survey, which I never received but he asked about on numerous occasions yet never inquired about the status of the car or to provide the parts my car needed. Then the service department doesn't do much better. I couldn't even tell you who my service advisor was, he just grabbed my keys and said he'd text me throughout the day. So your customer service is lacking. (I looked up his name in my text) I will say a huge thank you to the sales manager Robbie for recognizing my frustration over still not having the parts for my car after a year and taking care of it after my salesman blew me off again. The woman cashing us out was excellent too. She was apologetic even though she was not responsible for the situation. More

Fast, reliable, and courteous service The service team was amazing! Had my vehicle in and out in one day. I can rest easy knowing that they did a multipoint inspection, found issues, exped The service team was amazing! Had my vehicle in and out in one day. I can rest easy knowing that they did a multipoint inspection, found issues, expediently repaired them and that my family is now traveling in a safe and reliable vehicle for our upcoming road trip. Thank you Fuccillo Nissan in Clay NY!! More

You guys saved me money. The mechanic was able to lubricate and free up a sticky brake caliper thereby saving me over $100 on the repair bill. Your repair estimate was lower t The mechanic was able to lubricate and free up a sticky brake caliper thereby saving me over $100 on the repair bill. Your repair estimate was lower than other shops and so I saved even more money. More

Perfect experience in a car dealership. We went in and in less than three hours we had turned in a current lease, test drove a new vehicle and drove away wit experience in a car dealership. We went in and in less than three hours we had turned in a current lease, test drove a new vehicle and drove away with that new vehicle. Again, perfect. More