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Matthews Nissan of Clay

Liverpool, NY

4.2
1,345 Reviews

3893 NY-31

Liverpool, NY

13090

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1,345 Reviews of Matthews Nissan of Clay

June 04, 2019

Overall a very good experience. Sam was very knowledgeable and made the whole experience easy. He explained everything, took his time with us, the place was very busy and we still go More

by KATHYSZUBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ryder
Jun 13, 2019 -

Matthews Nissan of Clay responded

Thank you for the great review and for your business. We hope you enjoy your new vehicle!

June 02, 2019

Could have done this at home The gentleman at the Service Desk told me that to replace the fuel door spring required disassemble of that area of the vehicle. The fuel door ne More

by RCLINCH09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Trombley
Jun 03, 2019 -

Matthews Nissan of Clay responded

Thank you for your feedback. The fuel door was bent past the point it should have been causing the hing to not sit on the fuel door correctly. In attempt to save you money, we not only offered you the option of purchasing a new fuel door which would need to be painted, but also removing the fuel door and bending the hing back so it would seat properly. Because you chose to have the hinge bent back, this is the direction we took to resolve your concerns. If you have any further concerns, please feel free to contact our service team at (315)944-3200.

June 02, 2019

Worst dealer of all time They fix something, then it breaks, then you pay to fix it again, and guess what happens... you got it... it breaks again. Non stop repairs for thousa More

by MUSEJK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who cares
Jun 03, 2019 -

Matthews Nissan of Clay responded

Thank you for leaving your feedback. We would be happy to speak with you further regarding your concerns as we are unable to access your account based on the username associated with this review. Please contact Joe at (315)944-3201 or at jalberts@fuccillo.com.

June 02, 2019

Computer update due to recall & oil change Extremely impressed!! Was greeted immediately Samantha. Very pleasant and eager to take care of any issues. I felt very comfortable talking with he More

by AGERNY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Hall
Jun 03, 2019 -

Matthews Nissan of Clay responded

Thank you for choosing to do business with us and for the great review. We are happy to hear that Sam took excellent care of you and look forward to seeing you again next time you are here with your Rogue. Safe travels.

June 01, 2019

Nys inspection, Oil change, and Tire rotation I have given the highest rating possible, because the service was excellent, the service advisor was welcoming, and very thorough, and just a great ex More

by jkeysor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
Jun 03, 2019 -

Matthews Nissan of Clay responded

Thank you for the perfect 5 star rating. We are happy to hear we took excellent care of you and look forward to working with you again in the future.

June 01, 2019

A wonderful dealership and an awesome salesman. We had a salesperson named Sam Ryder he was very kind professional and made us feel great about our whole visit. From start to finish he was the type More

by Barry Hitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ryder
Jun 03, 2019 -

Matthews Nissan of Clay responded

Thank you for choosing to come to Billy's House of Huge! We greatly appreciate your business and hope you enjoy your new vehicle!

June 01, 2019

I had a very good experience. My sales guy Peter was great. I was able to get a new car with a good lease. My sales person was attentive but not pushy and very helpful. I would recommend him to anyone. I had p More

by DENISEDYCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Ciambriello
Jun 03, 2019 -

Matthews Nissan of Clay responded

Thank you for not only utilizing our service department but also allowing our sales team to earn your business. We hope you enjoy your new vehicle and look forward to seeing you back again soon.

June 01, 2019

Easy and smooth process Did a lot of shopping around online while still located in Boston. Settled in looking here and one other dealerships and was so happy to have settled More

by TREVERMKRUGER11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy Colon
Jun 03, 2019 -

Matthews Nissan of Clay responded

Thank you for the awesome review and for choosing to do business with our dealership. We hope you enjoy your new vehicle and look forward to having you as a customer of ours for many years to come.

June 01, 2019

Very nice atmosphere and employees The title of my car took a while to come in but even still I’d recommend this place to everyone. The customer service was excellent and they work with More

by Zoe4369997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Ciambriello
Jun 03, 2019 -

Matthews Nissan of Clay responded

Congratulations on the new vehicle and thank you for choosing to work us our dealership. We are glad to hear out finance team was able to help you out and hope you enjoy your new vehicle!

May 31, 2019

Fast and informative Our salesman, Sam knew his stuff. He was very friendly and helpful. I’d go back again for our next vehicle. I’ll recommend Fucillo Nissan to anyone th More

by KIMGEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ryder
Jun 03, 2019 -

Matthews Nissan of Clay responded

Thank you for your business and for taking the time to leave a great review! We hope you enjoy your new vehicle and look forward to working with you again in the future when you are ready for your next vehicle from Sam.

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