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Matthews Nissan of Clay
Liverpool, NY
1,345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,345 Reviews of Matthews Nissan of Clay
May 31, 2019
Excellent experience I had a fantastic car buying experience here! Zak was very informative, answering all questions we had. He was never pushy, at all, which took a lot o I had a fantastic car buying experience here! Zak was very informative, answering all questions we had. He was never pushy, at all, which took a lot of hassle out of the process... it was so easy to get everything done. I'm very happy with my new car!! More
by LC
Verified CustomerEmployees Worked With
Zak Ispahani
May 31, 2019
2019 review Karen called and asked that I come in to review the deals. Overall Nick was attentive. It went good except for the 4 hours it took for the paperwor Karen called and asked that I come in to review the deals. Overall Nick was attentive. It went good except for the 4 hours it took for the paperwork More
by hawkeyez10
Employees Worked With
Robbie McGibony, Samantha Hall, Mike Pannozzo, Nick Kane
May 30, 2019
9 days to "purchase" After being "approved" we had to wait 9 days for the Title to come in. In that time the Mgmt decided that my score dropped over 20 pts, the monthly p After being "approved" we had to wait 9 days for the Title to come in. In that time the Mgmt decided that my score dropped over 20 pts, the monthly payment went up over $120 x month and the finance time increased to 72 months. In reality, my score was stable, having checked it after coming home. As I backed out of this new deal the Fin Mgr then approached me 3 more times, each with a lower monthly payment but still at 72 months Unacceptable to us We felt that someone was playing with us and it was very uncomfortable. More
by RCLINCH09
Employees Worked With
Edward Murray, John Annesi, Lance Murdie
May 30, 2019
Nice friendly people. Long wait We came at 10:05am and did not leave until 5:30 pm. Way too long. We told them we couldn’t be there all day and yet we were. I live and care for my el We came at 10:05am and did not leave until 5:30 pm. Way too long. We told them we couldn’t be there all day and yet we were. I live and care for my elderly father who I had to pay someone $20 and hour for 6 hours. Needless to say I was not happy doing that. We were there to lease 1 vehicle (Rogue) and purchase in cash another. It shouldn’t have taken so long. I know Eddy was new but it was just to long. More
by MAGEES212
Employees Worked With
Muhamad Ashkar, Eddy Rodriguez
May 30, 2019
Great service with reasonable prices I was greeted immediately and they knew why I was there. They meows me informed and even realized that my car needed to be inspected. They went above I was greeted immediately and they knew why I was there. They meows me informed and even realized that my car needed to be inspected. They went above and beyond. More
by papafiasco
Employees Worked With
Matt Taylor-Netzband
May 29, 2019
Excellent customer service Our salesman Sam was quick with getting answers. He knew the features that each car had and was eager to show us what was available. Our salesman Sam was quick with getting answers. He knew the features that each car had and was eager to show us what was available. More
by MIKESULLY17
Employees Worked With
Sam Ryder, Vincent Dierkes, Steffanie Bergman, John Annesi
May 27, 2019
Battery installation My overall experience was excellent. The staff was friendly and explained the charges and timeframe up front. I enjoyed the lobby area and the servic My overall experience was excellent. The staff was friendly and explained the charges and timeframe up front. I enjoyed the lobby area and the service video. Im not good with names but the service techs were awesome. I would definitely come back and recommend Fucillo Nissan of Clay to anyone that I know who may need service repair. More
by Clay2019
Employees Worked With
Samantha Hall, Matt Taylor-Netzband
May 27, 2019
Good and quick Quick and through. I like the new texting updates. They updated my stereo checked my breaks and did oil change and rotate the tires. Good Quick and through. I like the new texting updates. They updated my stereo checked my breaks and did oil change and rotate the tires. Good More
by KCOOMEY72
Employees Worked With
Samantha Hall
May 27, 2019
oil change with a twist The service writers there are great. They have new technology offering a video of the services they are performing or recommending. I'm often relucta The service writers there are great. They have new technology offering a video of the services they are performing or recommending. I'm often reluctant to approve additional work but the video offered a visual of which I approved 2 of the 3. They took me in on a Saturday with a couple days notice which was convenient for my schedule. Overall, very good experience and appreciate the svc writers, Andrew and Matt. More
by sherrydarling
Employees Worked With
Andrew Trombley, Matt Taylor-Netzband
May 25, 2019
Efficient Andrew at the service department was very pleasant. He kept me informed about my vehicles issue and the steps taken to correct the problem . He even w Andrew at the service department was very pleasant. He kept me informed about my vehicles issue and the steps taken to correct the problem . He even went so far as to check into the status of my extended warranty. Everything was covered. Many thanks. More
by Maryk8
Employees Worked With
Andrew Trombley
