Matthews Nissan of Clay

Oil change It took twice as long as expected.Their new video service takes too long,it’s easier to just talk to the customers.We had an issue with a previous oil It took twice as long as expected.Their new video service takes too long,it’s easier to just talk to the customers.We had an issue with a previous oil change from a different company.It was taken care of but not to the best result in my opinion More

THey fixed xxx Nissan Truck and got it running again. This is the last NISSAN I'll EVER buy, 2011 (NEW) Frontier Pro-4X... - Lea springs broke at 40,000, three clutches before 65,000...ten the engin This is the last NISSAN I'll EVER buy, 2011 (NEW) Frontier Pro-4X... - Lea springs broke at 40,000, three clutches before 65,000...ten the engine runs rought for the latest repair $1,200 for two sensors. While it's runing well, looking for a Toyota Tacoma to replace this xxx Nissan. But, Fucillo got it running again in two days as promised. More

Prompt and courteous service I’m new to the area so was uncertain what to expect at the dealership. I’m happy to say I was very pleased, they got me in right on time-completed th I’m new to the area so was uncertain what to expect at the dealership. I’m happy to say I was very pleased, they got me in right on time-completed the service in a very timely manner and the staff was very pleasant to work with. I really liked the text message updates and the video summation of the service call. I would definitely recommend this dealership. More

Amazing I had expressed an interest in a certain vehicle while browsing the lot a few days before I made the purchase. My sales associate, Ivy, called and s I had expressed an interest in a certain vehicle while browsing the lot a few days before I made the purchase. My sales associate, Ivy, called and said she would have the car the next day. When i arrived at the dealership, the car was out front all cleaned and ready to test drive. I decided to purchase it following the test drive. The dealership made a fair offer on my trade in, pointed out a rebate on the new vehicle, and to make the payments something I could live with. All the paperwork was taken care of right there and then. I drove away the same day in my new vehicle. More

Very friendly but very busy! I had routine maintenance done, oil change, inspection and alignment. Even with an appointment, I waited over 2 hours, and the loud country music in t I had routine maintenance done, oil change, inspection and alignment. Even with an appointment, I waited over 2 hours, and the loud country music in the waiting area was rather obnoxious and headache inducing. However, all the service advisors were extremely helpful and through in explaining my services, and did keep mer updated during my wait. The inspection video was pretty neat too. More

Easy transaction I was impressed by my sales person, Peter. He was so chill and laid back, and he listened! And, he found a vehicle that had what I was interested in, I was impressed by my sales person, Peter. He was so chill and laid back, and he listened! And, he found a vehicle that had what I was interested in, we took it out for a test drive, and I bought that vehicle! I am pleased that Nissan isn’t excluding possible new customers by offering great specials only for a certain segment of population. More

Recent Lease Very fair negotiations process, smooth. Friendly and professional staff willing to work with customer. Very much enjoy the vehicle quality so far. Gr Very fair negotiations process, smooth. Friendly and professional staff willing to work with customer. Very much enjoy the vehicle quality so far. Great on mileage and fun to drive! More

Ok service It just seems like no matter what, they always find something wrong with your vehicle, I came in for a inspection and wiper blades cost more, I would It just seems like no matter what, they always find something wrong with your vehicle, I came in for a inspection and wiper blades cost more, I would like to have one visit where I only have to pay for just what I’m there for. More

15000 check Appointment for oil change, tire rotation and New York State inspection was handled quickly and at the price quoted. Minor issue with computer warnin Appointment for oil change, tire rotation and New York State inspection was handled quickly and at the price quoted. Minor issue with computer warning for service was handled the next day. More

Above and Beyond! My experience with Fuccillo Nissan was fantastic and not at all expected. The back story is I purchased my 2017 Nissian Altima from another area deal My experience with Fuccillo Nissan was fantastic and not at all expected. The back story is I purchased my 2017 Nissian Altima from another area dealership, I have had it for just under a year, and it has 62k miles on it. On a Friday drive from Syracuse to Oswego it was having issues changing gears and then would not go over 25mph. I called AAA had it towed to a local Oswego auto shop and was told that I needed a new transmission that would be around $3800.00 I then reached out to the dealer I bought it from they said they could not help me and suggested I reach out to Nissan directly. I called and spoke to customer service at Nissan who said they could not help me until a certified Nissan Dealer accessed the issues. I was frustrated, however that made complete since and I paid an additional cost to have it towed up to the Fuccillo store. I called and spoke to Matt to let him know that the vehicle would be coming and right away his costumer service was fantastic. After explaining what was going on he asked me to instruct the tow truck driver to ask for him when he arrived. I then received a text message that my car was there and that I could contact that number for status and updates. The following day I heard from Matt explaining that he had looked and inspected the car that he also found there were currently two active recalls on this model. He then explained what was wrong and that it was the valve body not the entire transmission. At this point I waited in baited breath at what the next steps would be and the overall cost. I asked Matt if there was a reference number I should use when I call back the Nissan Customer line...that was when he told me that he had already taken care of that, he had called and was going to be replacing and fixing the car all under Nissan good neighbor policy! I instantly went to tears! I am a single mom of four boys, my 19 year old was waiting to return from college in Chicago, I did not have the money to fly him home and I was depending on my car and limited funds to make that trip. I run a local nonprofit organization, and understand the impacts small deeds make on individuals. What Matt and Nissan did was neither expected or anticipated, and I am forever grateful. This shows me that customer service and going above and beyond is part of the overall service of this dealership and company. The management team and owners should be proud to have staff that make such positive impacts without any expectations in return. Thank you Matt and thank you Nissan for outstanding costumer service! I applaud you ! PS I did bring a box of pasties when I picked up the car just to show my gratitude lol More