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Matthews Nissan of Clay

Liverpool, NY

4.2
1,345 Reviews

3893 NY-31

Liverpool, NY

13090

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1,345 Reviews of Matthews Nissan of Clay

April 24, 2019

Customers time is important Transmission issue less than 1 month after it was rebuilt. Part ordered which means another service appt has to be made. Time is important.a More

by k1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe Alberts, Andrew Trombley
Apr 24, 2019 -

Matthews Nissan of Clay responded

Thank you for your feedback and we apologize for your repeated visits to our dealership. We tried our best to offer an expedited service experience during your last visit and quickly diagnose your concern to determine which part needed replacement. We look forward to resolving your concerns once your part arrives.

April 23, 2019

Good experience Went out of the way to get me in fast (same time I drove up) to fix a silly exhaust clamp that was broken loose and rattling. Inexpensive, too. More

by XTerraOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Taylor-Netzband
Apr 24, 2019 -

Matthews Nissan of Clay responded

Thank you for the great review and for choosing to service your vehicle with our team.

April 22, 2019

Wonderful Out service rep was amazing she was so helpful and wonderful to work with..samantha went above and beyond to make sure everything was well taken care More

by bhallman52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Hall
Apr 24, 2019 -

Matthews Nissan of Clay responded

Thank you for leaving the great review! We are happy to hear that Sam provided a great experience and look forward to seeing you again in the future.

April 21, 2019

Excellent service I took my Nissan Pathfinder in for its first oil change. I was greeted by the friendly staff and checked in. I loved the text updates and inspection v More

by TRISHALD11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Hall
Apr 22, 2019 -

Matthews Nissan of Clay responded

Thank you for choosing to service your vehicle with us and for the great review. We look forward to assisting you again in the future.

April 20, 2019

3rd time is the charm This is my 4th Nissan and my 3rd lease at Fuscillo and I feel it gets easier each time. Happy with the new lease and the service that I receive from Z More

by BIRDIELVS2FLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zak Ispahani
Apr 22, 2019 -

Matthews Nissan of Clay responded

Thank you for your repeat business and for taking the time to leave your feedback. We hope you enjoy your new Nissan and look forward to seeing you again in the future.

April 20, 2019

Nissan family This Rogue is my third and all from Fucillo Mandell Robinson has been my salesman for all three and he’s the best. I highly recommend this dealership. More

by jeanninelmasucci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandel Robinson
Apr 22, 2019 -

Matthews Nissan of Clay responded

Thank you for your many years of loyalty and repeat business. We hope you enjoy your new Rogue and look forward to working with you when you are ready for vehicle number 4 from us.

April 20, 2019

runs good runs like new, good service and very friendly.was done on time,liked the video when they checked my Rogue and explained what it needed. More

by p.slaver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
Apr 22, 2019 -

Matthews Nissan of Clay responded

Thank you for the awesome review and 5 star rating. We appreciate your business and look forward to seeing you again in the future.

April 20, 2019

Great with warranty parts They looked at noise in front and told me I needed break pads and rotors for $ 410 for front and $ 410 for back. I did breaks myself for free labor a More

by weldergirl99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Girl at service counter
Apr 24, 2019 -

Matthews Nissan of Clay responded

Thank you for your feedback. When replacing pads, we typically recommend rotors as well to alleviate any future complications. We hope to see you again in the future for any future vehicle needs.

April 20, 2019

I felt like family! I stopped in the dealershipjust to check out prices of nissan rogue sv lease vs buy.. (i had received a personal email earlier in the day from Joe Alb More

by JEANNEBROWN52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Alberts, Sam Ryder
Apr 22, 2019 -

Matthews Nissan of Clay responded

Thank you for the fantastic review and for allowing us the opportunity to earn your business. We hope you enjoy your new Rogue and look forward to working with you in the future. Welcome to the family!

April 19, 2019

The entire process was stress free. Peter Ciambriello is a real professional gentleman. He was my sales person 3 years ago and kept in touch with me for 3 entire years! Who does that? More

by DACUSE96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Ciambriello
Apr 22, 2019 -

Matthews Nissan of Clay responded

Thank you for your repeat business and for the great review! We hope you enjoy your new Rogue and look forward to working with you when you are ready for Nissan number 5! Take care.

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