Matthews Nissan of Clay

Love the service staff and facility My car was broken a month after I bought it from another dealership. I called Nissan addresses my concerns they requested I bring it in for a diagnos My car was broken a month after I bought it from another dealership. I called Nissan addresses my concerns they requested I bring it in for a diagnostic test, told me what they would do and what the cost for this test would be. I brought my car in and they performed the test did a full inspection of my car, having 8 kids I needed this car to be safe and I didn’t want to bring it in again for issues so a full look through my car is what they did. I had my transmission my transmission cooler and the exhaust replaced. They called me walked me through the entire process told me the cost of the repairs before doing anything to my car so I knew what to expect. There wasn’t a time where I didn’t know what was going on with my car. The service team went as far as fixing my fender asking before they did it and didn’t charge me. This company and staff goes out of their way to make sure your happy and they back up the service with their warranty. I love this place and I will never go anywhere with my Nissan. Thank you Nissan for providing me with an amazing experience. I will be back! More

Satisfaction complete I had been looking for the right vehicle. I’ve been driving a company car for 10 yrs. they were most recently Nissan vehicles. After looking at oth I had been looking for the right vehicle. I’ve been driving a company car for 10 yrs. they were most recently Nissan vehicles. After looking at other dealers and makes, I felt right at home when I sat in the Rouge. I could not be happier with all the added value the Rouge presents with. It was an easy pleasure dealing with Matt and I think his name was Vinnie, the finance manager. Very satisfied with my whole experiance. Highly recommend Matt and Fuccillo Nisssn of Syracuse NY. Thank you. MK More

Poor diagnostic skills As a mechanic I came in with the same problem twice and explained that the same wiper screw loosening up two weeks apart is more than just a loose scr As a mechanic I came in with the same problem twice and explained that the same wiper screw loosening up two weeks apart is more than just a loose screw from snow on window. I asked for a mechanic to look at the problem instead of another service advisor just tightening the screw but no such luck. I was told this was normal so now I tighten the screw every couple days with a socket and Rachet I bought. Drove from Canastota for them to do the same thing twice and the service advisor as the mechanic. Poor decision making skills and training definitely a problem. Twice the car never made it into the shop to see a paid mechanic. Some things just require common sense. Too busy to solve the real underlying problem. In my field as a doctor now we call that a miss diagnosis and would be sued for malpractice. More

In and out fast and perfect As usual, great service here with Ron and co. No issues and I was in and out in 40 mins. He and others on his team always take the time to fully expla As usual, great service here with Ron and co. No issues and I was in and out in 40 mins. He and others on his team always take the time to fully explain what was done and if any concerns for the rest of the car. More

Everything went wonderfully! Everyone is always super helpful when I bring my car there! Very friendly and my car is always given back clean! I always recommend Fuccillo to friend Everyone is always super helpful when I bring my car there! Very friendly and my car is always given back clean! I always recommend Fuccillo to friends and family! More

Very helpful, good customer service Peter was very helpful and personable when helping me buy a new car. He was open to questions and answered mine thoroughly, and didn’t sound like a ma Peter was very helpful and personable when helping me buy a new car. He was open to questions and answered mine thoroughly, and didn’t sound like a machine when he was doing it. I’ve been to multiple car dealerships for this same car and Fucillo Nissan was the best one by a long shot. More

As good as it gets Sam and the financial people were knowledgeable, patient and courteous. The dealership was clean and comfortable. There were many new and used vehic Sam and the financial people were knowledgeable, patient and courteous. The dealership was clean and comfortable. There were many new and used vehicles to choose from. More

USER FRIENDLY My trip in and out went smooth, everything explained to me. I have a on going convo with one of your service techs,hes a Cowboys fan, I'm a Packers f My trip in and out went smooth, everything explained to me. I have a on going convo with one of your service techs,hes a Cowboys fan, I'm a Packers fan also Giants. More

Excellent experience Courteous, efficient, knowledgeable... excellent dealership. Impressive staff from start to finish. Nice to have a dealership that treats their cus Courteous, efficient, knowledgeable... excellent dealership. Impressive staff from start to finish. Nice to have a dealership that treats their customers with respect. Would recommend this dealership to everyone! More

Courteous efficient and timely I had an appointment for oil change and tire rotation. Work was completed well within estimated time allotted. I have a choice where to take my car f I had an appointment for oil change and tire rotation. Work was completed well within estimated time allotted. I have a choice where to take my car for service and I continue to choose Fucillo Nissan. More