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Mazda of Claremont - Service Center

Claremont, CA

4.8
396 Reviews

396 Reviews of Mazda of Claremont - Service Center

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June 29, 2025

I had my 2022 CX-5 service here yesterday and they did an excellent job provided me a video of Everything letting me know that my vehicle was in good shape. It's important that we trust our service people b More

by Berbilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Mazda of Claremont responded

Thank you so much for your thoughtful review! We're thrilled to hear that your service visit went smoothly and that the inspection video gave you added peace of mind. You're absolutely right, trust is essential when it comes to vehicle maintenance, and we're honored to have earned yours. It means a lot to know you feel confident putting your CX-5 in our hands. We look forward to keeping you safely on the road for many miles to come!

June 27, 2025

Prompt service. Constant communication of status. Sending a video of my vehicle inspection was a plus. More

by velo.roach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Mazda of Claremont responded

Thank you for the great feedback! We're happy to hear you received prompt service and appreciated the consistent updates throughout your visit. We're especially glad the inspection video added value to your experience, it's part of our commitment to transparency and customer confidence. We look forward to serving you again!

June 27, 2025

Maintenance dept. was very professional. Even received video of their recommendations. Only negative was that this dealership has no drivers or shuttle service for the More

by LENAOHANES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Mazda of Claremont responded

Thank you for your feedback! We're glad to hear our maintenance team delivered professional service and that you found the video recommendations helpful — we strive to keep our customers informed every step of the way. We understand that not having a shuttle service can be inconvenient, and we truly appreciate you pointing that out. Your input helps us identify areas where we can improve, and we’ll be sure to share this with our team. Thanks again for choosing us!

June 25, 2025

Every employee at Mazda of Claremont treats us like a valued family member. Amy, in the service department is fantastic. Whether it’s my wife taking the car in for service or myself taking my car I know More

by FLATFOOT_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arash Himmat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir and Roual, Roy Wells
Jun 25, 2025 -

Mazda of Claremont responded

Thank you so much for your kind words and continued trust in our team at Mazda of Claremont. We're truly honored to be considered like family—that means the world to us. Amy is a standout member of our service department, and we’re thrilled to hear how much you and your wife value her support, knowledge, and professionalism. Your experience with the CX-30 issue and Amy’s ability to communicate clearly with our technicians is exactly the kind of care we aim to provide every time. We’re grateful for your loyalty and look forward to continuing to provide the same trusted service for both of you in the years ahead. — Mazda of Claremont Team

June 21, 2025

My car was serviced by adrian and he was very kind, efficient and service was quick. All staff were friendly and welcoming. More

by Brittanymavelar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Mazda of Claremont responded

Thank you for the wonderful feedback! We're so glad to hear that Adrian provided efficient and kind service, and that the rest of our team made you feel welcomed. We truly appreciate your visit and look forward to seeing you again next time!

June 21, 2025

Amy was very helpful, kind and informative. I will definitely return again. My experience was so quick and easy. More

by MAYBELTREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Mazda of Claremont responded

Thank you so much for your kind words! We're happy to hear that Amy made your experience quick, easy, and enjoyable. We’ll be sure to pass along your compliments to her. We truly appreciate your support and look forward to welcoming you back again soon!

June 20, 2025

Great service. Amy and Luis were friendly, very helpful, and professional. Luis was very patient when I asked him all what all the buttons do with my new car. More

by CRL99JM86
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Vivar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Mazda of Claremont responded

Thank you for the wonderful review! We're so glad to hear you had a great experience with Amy and Luis. Our team is always happy to help, and it’s great to know Luis took the time to walk you through all the features of your new car. Enjoy every drive — and don’t hesitate to reach out if you have more questions down the road!

June 19, 2025

Great dealership - 2nd car my family has leased from them. They are knowledgeable and very nice to deal with. Love the Car!!! More

by KELLYANNEROSEGOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arash Himmat
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amir Eizadkhah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geovany Castenada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Mazda of Claremont responded

Thank you for your continued trust and loyalty! We’re so happy to hear this is the second car your family has leased with us, and that you had another great experience. Our team takes pride in being knowledgeable and easy to work with, and it’s wonderful to know that came through. Enjoy your new car — we love that you love it!

June 18, 2025

Very good service. Very fast. Impressed that the service included a car wash. Amazing experience, will return. More

by euge-ne@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Mazda of Claremont responded

Thank you for the kind words! We’re so glad to hear you had a great experience and appreciated the quick service and car wash. It means a lot to know we impressed you — we’ll be here whenever you need us again!

June 15, 2025

They Lied to me what the problem was with my car, it was not a "timing chain leak". I took it to another trusted mechanic and he said that wasn't what was leaking, as I suspected and even told them it wasn' More

by LAUREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Ramirez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Mazda of Claremont responded

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you left our dealership feeling misled and undervalued. That is never the impression we want to give, and it's deeply concerning to hear that you felt your concerns weren’t properly addressed. Our team aims to provide accurate diagnostics and fair, competitive pricing, and we regret that your visit led you to feel otherwise. We understand how frustrating it is when your own instincts and a second opinion confirm something different from what you were told. Your feedback is being taken seriously, and we’re reviewing this situation internally to understand what happened and how we can improve. We appreciate you sharing this with us and hope your vehicle is now performing well under the care of your trusted mechanic.