Mazda of Elk Grove

First visit for routine service Everything went fine I noticed an item on the “report card” that will need future attention. I would have appreciated this being verbally communicate Everything went fine I noticed an item on the “report card” that will need future attention. I would have appreciated this being verbally communicated to me at the end my visit. More

Awesome experience! From start to finish Garrett made the buying process easy and stress free. I had so much anxiety going into the process from a not so great car buying From start to finish Garrett made the buying process easy and stress free. I had so much anxiety going into the process from a not so great car buying experience a few years ago (at a different dealership) but Garrett quickly showed us he was there to help us get the car we wanted and make sure we were happy with the experience. I never felt pressured into getting something I didn’t really want and I never felt like he was overly trying to upsell us just to get a commission. If you are looking for a car I highly recommend Garrett and Mazda of Elk Grove. Not only was Garrett a great person to work with, the rest of the staff was so friendly and helpful. More

Excellent salesperson We went to trade in our 2016 Mazda and had the good fortune to meet Jarrel Boyd as our salesperson. He was absolutely excellent in every way. He was We went to trade in our 2016 Mazda and had the good fortune to meet Jarrel Boyd as our salesperson. He was absolutely excellent in every way. He was professional, warm, and full of the information we needed and made us feel that he was bending over backwards to get us the best deal possible on the SUV we were interested in. And to top if all off, he offered to deliver the car to us the next day!! He's a lovely person, a great salesman and definitely deserves 5 stars!! More

Superior Service Chris and his team a fabulous! They make sure that your vehicle is up to date for services needed. Great job Chris! Worth the drive. Chris and his team a fabulous! They make sure that your vehicle is up to date for services needed. Great job Chris! Worth the drive. More

Awesome buying experience! What great people to work with! Our sales person, Cyole, was awesome! Extremely knowledgeable about the different cars and features. No pressure, very What great people to work with! Our sales person, Cyole, was awesome! Extremely knowledgeable about the different cars and features. No pressure, very laid back but super attentive. We would definitely come back to Elk Grove Mazda to purchase another car. Was as pleasurable as buying a car can be. Thank you so much for the very pleasant experience and outstanding customer service!! Cyole is the best!! More

Best Car Buying Experience, Hands Down! I worked with Garrett, mostly thru phone calls, and it was by far the best buying experience we have had. He was kind, genuine, attentive and put our I worked with Garrett, mostly thru phone calls, and it was by far the best buying experience we have had. He was kind, genuine, attentive and put our needs first. When we arrived at the dealership, he had our car ready to go and, what is usually the most stressful part of car buying, the paperwork process was quick and painless (thanks Vu!) Garrett and his team made us feel part of their Mazda family from the get-go and we will not go elsewhere. I am definitely looking forward to a long relationship with Mazda of Elk Grove. If you are looking to purchase a car, I, hands down, recommend working with Garrett! More

Excellent Customer Service! )My experience with Mazda of Elk Grove was exceptional. John C (Internet Sales) was excellent at explaining my options and working with the budget I )My experience with Mazda of Elk Grove was exceptional. John C (Internet Sales) was excellent at explaining my options and working with the budget I had. I never felt pressure to buy a certain car or go over my budget.Vu was my finance rep and he was also excellent in handling the finance paperwork. He did not pressure me into buying anything that I did not want. More

Nick Ishihara was great to work with, love my new Mazda 3 I had such a positive experience working with Nick that I not only bought my car from him but I immediately recommended him to a friend. Nick poss I had such a positive experience working with Nick that I not only bought my car from him but I immediately recommended him to a friend. Nick possesses that essential skill of knowing how to adjust his communication to the individual which makes for the best customer experience. Everyone at Mazda of Elk Grove was very nice and Nick was a standout with his gracious and optimistic personality. About my car.. I love my 3rd Mazda 3! The car I got for the money, Premium AWD gray with white leather, it’s beautiful, classy and makes the higher end entry level competitors bloated in price with the closet coming in at 15K more. I’ve already had 2, I know they’re reliable, low maintenance and fun to drive. At this point I’m a loyalist and will likely buy my 4th in another 5 years.. from Nick! More

Car buying experience Buying a car was fantastic, the sales and finance team was great. Both made me and my wife feel like we were part of the mazda Buying a car was fantastic, the sales and finance team was great. Both made me and my wife feel like we were part of the mazda More

Typical car buying experience * but they want to be better!! I’m afraid my experience wasn’t as pleasant as others have reviewed. Debated even leaving a review, but they sent me this link, so...let me preface by I’m afraid my experience wasn’t as pleasant as others have reviewed. Debated even leaving a review, but they sent me this link, so...let me preface by saying I love my 2018 CX-5 I purchased! Also dealt with the service department re:a recall to update-they were very pleasant and professional. We purchased our car on September 1st-we had test driven it the day before so we made an 11:00am appointment to talk numbers and basically purchase. We were there 3 1/2 hours to pay cash for the vehicle. We waited about 2 1/2 hours to spend 22 min in the finance office. (There were 2 people ahead of us and 2 people working finance) Garrett was pleasant enough to deal with, though wouldn’t budge on the price of the car because they were losing money on it. He did offer us a deal since my husband is an educator, 15% off a battery replacement plan. We were not interested. We finally got to Fritz in the finance department. He was professional until we declined the extended warranty 3 times. My husband finally said we were going to gamble that it’s a good car. Fritz replied, and I quote, “Well, if you have the money to gamble with.” Rude and uncalled for-I’m guessing it’s because they said they were losing money and we refused all the “extras” we were offered. The car was also supposed to have navigation on it ( saw that after purchasing) Spoke with Garrett re:that when I was there for the recall. He told me a “due invoice” ( I think that’s what it was called) would have to be done when finance came in. I left before they came in and have heard nothing more about it in two weeks. I will be calling about that. All in all, seemed like a stereotypical car buying experience. Thankful I won’t be doing it again for a long time. More