Mazda of Elk Grove

The Mazda CX-9 was on my list of top-rated CUVs to check out before making a purchase decision. I didn't think it would be my final pick but was impressed enough from what I'd read to want to take a look. out before making a purchase decision. I didn't think it would be my final pick but was impressed enough from what I'd read to want to take a look. From the moment I arrived at the dealership I was treated by everyone with courteous professionalism. Everyone made sure I had the help and attention I needed. Since I'd arrived unexpectedly my Internet sales rep, Randy, wasn't available so Sang took me on my first test drive and answered all my questions without any pressure to make a sale that day. That was much appreciated and certainly different from the typical sales pressure at the other dealerships I visited. Surprising myself, I fell in love with the CX-9 but still needed to try other cars to make sure. Ultimately, I made 3 trips to Elk Grove Mazda. Randy and Sang were always patient, courteous and professional during each test drive, my myriad questions and, finally, the sale. All without aggressive sales tactics. In fact, everyone I dealt with at the dealership is courteous and professional! They made my whole buying experience a pleasure! Thank you all, especially Randy and Sang! Great people! Great dealership! Great deal! LOVE my CX-9!! More

From the moment I walked in, the salesman who assisted me, Ron Kostusak, was courteous, friendly, and professional. I didn't feel pressured to buy the car I was interested in; instead he answered all my me, Ron Kostusak, was courteous, friendly, and professional. I didn't feel pressured to buy the car I was interested in; instead he answered all my questions and went over all my concerns regarding my budget. I felt he genuinely worked for the BEST deal I could get and he made sure I was 100% satisfied. He made the buying process fast too! He even followed me home in my other car. When I got home I discovered my front door was WIDE open. I was very concerned to learn this! He was concerned too and followed me into my house to make sure there wasn't a break in and I was safe! I really appreciated that! I have bought new cars from other dealerships. Elk Grove Mazda is by far the best experience I had in buying a new car! I recommend this dealership and Ron as your dealer! Thank you! More

The above ratings are in reference to Vu Huynh who has great customer service skills. Friendly, courteous, respectful and sensitive to his client's needs. Thank you Vu. On the other hand, I had the oppo great customer service skills. Friendly, courteous, respectful and sensitive to his client's needs. Thank you Vu. On the other hand, I had the opposite experience with a manager named Ron, not being able to handle a customer appropriately. Everyone else was wonderful and provided a comfortable atmosphere where the pressure that normally exists when purchasing a vehicle, was not present. More

All persons that I dealt with were very helpful. They did not pressure me, otherwize I would not be writing this review. I would have gone some place else. They took time to inform me, answered all questions not pressure me, otherwize I would not be writing this review. I would have gone some place else. They took time to inform me, answered all questions,and when needed, got someone who could answer the question without delay. Joe did a fine job. Rico Estrada wen out of his way to get me information a day after the sale transaction. Thanks Rico. More

We already own a Mazda CX9 and we wanted to replace our second car. We had other options but stopped by to check out the Mazda6. My wife prefered the 2010 CX7 which is quite economical on gas and decided s second car. We had other options but stopped by to check out the Mazda6. My wife prefered the 2010 CX7 which is quite economical on gas and decided she wanted a CUV. The staffs were polite and helpful and an after sales call was made. More

Aj Went was a friendly guy and truly seemed to care about what we wanted. He also went to hours of trouble trying to find the exact car that i wanted and did everything in his power to help us. i ended up what we wanted. He also went to hours of trouble trying to find the exact car that i wanted and did everything in his power to help us. i ended up leaving with the last car of that kind as close to the way i wanted it as even existed in the world. More

We had been shopping for a new car for the last month and stopped in Elk Grove Mazda on a whim before going to one of the other dealerships in the auto mall. Tammi was always friendly, never pushy, and list stopped in Elk Grove Mazda on a whim before going to one of the other dealerships in the auto mall. Tammi was always friendly, never pushy, and listened to (and remembered) what BOTH of us had to say when previous dealerships played favorites between us or didn't listen to either of us at all. When we decided on the model we wanted, Tammi gave us an office computer to sit-down and do some last-minute research on before we signed any paperwork. Since we visited Mazda on a whim, we had only done minimal research on their sedans before arriving at the store, so when we saw the awesome reviews our car was getting, we were really hoping that our search was finally coming to an end. At first, we were suspicious of the deal we were being offered because the last dealership we visited lured us in with a similarly fantastic deal, only to add $10k to the price once they had us in their office/done our credit check. Tammi brought back official printouts illustrating taxes and fees that would be involved (prior to adding extra warranties, GAP coverage, etc.) so we would know exactly what we were signing for. Elk Grove Mazda was a very popular place to be on a Saturday, and rightly so. All the sales staff looked genuinely happy to help their customers. All the customers were smiling and looked like they were getting all the help, attention, and answers they were looking for. More

Having been unemployed for over a year minus a home business, I had a BK. I explained the situation and AJ was great at helping me get financed. He's honest and low pressure type of guy. By the time I business, I had a BK. I explained the situation and AJ was great at helping me get financed. He's honest and low pressure type of guy. By the time I left I felt as if I had known him for a long time. I would highly recommend if you go to Elk Grove Nissan/Mazda that you ask for AJ. I got the best buying experience at Elk Grove Nissan/Mazda. More

I thought they are the best in town, but I was wrong. I thought they are the best in town, but I was wrong. first off, 5 in 1 special service include car wash, but they didnt do it. second, they use che I thought they are the best in town, but I was wrong. first off, 5 in 1 special service include car wash, but they didnt do it. second, they use cheap oil for oil change the most important is transmission problem still exist, and they didnt fix it, just ask me to shift slowly, WTF? wont recommended anyone to there, if you love your car you can get better service outside than them. More