Mazda of New Rochelle

Had 9:30 appointment for 9:30. It’s 11:20 car still not ready. Told have to wait a little longer. Suggested I watch a video they just sent me while I wait longer. Not interested. W It’s 11:20 car still not ready. Told have to wait a little longer. Suggested I watch a video they just sent me while I wait longer. Not interested. Will be going to White Plains in the future. More

The professionalism of the service personal was great. The mechanics were thorough.and the work was done in a timely manner. The mechanics were thorough.and the work was done in a timely manner. More

Mazda of New Rochelle was great! I got the white glove treatment and was able to get into my new car in record time. I no longer dread buying a car. I got the white glove treatment and was able to get into my new car in record time. I no longer dread buying a car. More

Great location and it’s a beautiful facility. The staff is friendly and get back to you right away. The staff is friendly and get back to you right away. More

Excellent job. Very good costumer service and work fast. They really take care of your car and explain everything to you. Very good costumer service and work fast. They really take care of your car and explain everything to you. More

Jose and Kenneth provided an amazing service experience. This was the most welcoming experience I have had a car dealership in my 10+ years of buying. I could not express enough how great buying was. This was the most welcoming experience I have had a car dealership in my 10+ years of buying. I could not express enough how great buying was. More

Excellent service! I purchased a used car, every concern and question was addressed and answered. The salesperson, Lewis Matos, made the entire process so easy, even I purchased a used car, every concern and question was addressed and answered. The salesperson, Lewis Matos, made the entire process so easy, even followed up to make sure everything was as expected! Great customer service! The finance manager was a pleasure to work with too. The entire experience was a positive one. Would highly recommend this dealership. More

Exciting Mazda dealership visit: friendly staff, sleek cars, smooth test drive, and great financing options. cars, smooth test drive, and great financing options. More

Salesperson ok but doesn’t know about the vehicles (said the CX5 2023 Carbon had touch screen and then after I bought it said it probably doesn’t have Apple Cat play after we couldn’t get it to work - and b the CX5 2023 Carbon had touch screen and then after I bought it said it probably doesn’t have Apple Cat play after we couldn’t get it to work - and by the way, the 2023 CX5 doesn’t have touch screen) and appeared impatient and annoyed when we wanted to see different models (felt like we were wasting his time). Rank 3 of 5. Didn’t understand why they had paperwork issues when I arrived and couldn’t figure it out before an appointment I made 5 days earlier. I had to wait 1 1/2 to be seen by the finance person. Salesperson couldn’t find second key for car. Made appointment 5 days earlier. Why couldn’t they prepare in advance. Now I have come all the way back for service to program a new key. Both managers (man and woman) were very nice. 5of5 Finance person was good and no pressure sales when I said no add ons at the start. 5 of 5 Service center woman that answers the phone, dedicated and spent lots of time over the phone trying to help me with Apple Car play. 5 of 5 Overall experience 4 of 5. More

Staff at the dealership were very courteous and helpful with dealing with the issues that l was having with my vehicle. Communication with my concerns were clear and addressed promptly. with dealing with the issues that l was having with my vehicle. Communication with my concerns were clear and addressed promptly. More