Mazda of Orland Park

Easy and efficient The service department at CJ Wilson always is courteous and efficient. Service advisers clearly explain work that needs ti be done and will offer op The service department at CJ Wilson always is courteous and efficient. Service advisers clearly explain work that needs ti be done and will offer options if available.. More

Good Service / Bad Scheduling I have been disappointed the last 2 visits as both times I made an appointments yet the getting in and out was a problem. It seems that they make app I have been disappointed the last 2 visits as both times I made an appointments yet the getting in and out was a problem. It seems that they make appointments, yet take many drive-ups, which pushes back those that were scheduled. My last appointment took 2 hours and all the work that was done was an oil change. I have no problems with the actual service just the attention to scheduling. They simply need to prioritize those that have the foresight to make an appointment. More

Recall I was very pleased that you took the time to take care of my recall for my Mazda Cx3 with no charge and yes I would come back to the dealership again I was very pleased that you took the time to take care of my recall for my Mazda Cx3 with no charge and yes I would come back to the dealership again for service and it was close to my house More

EXCELLENT SERVICE ALL AROUND Brandon excellently helped with all factors concernig any issue I had. Finance Dept. painlessly covered all necessary unforseen issues. Time in to ti Brandon excellently helped with all factors concernig any issue I had. Finance Dept. painlessly covered all necessary unforseen issues. Time in to time out of dealership should be a record(3hrs.). CJ Wilson dealership will always be my TOP RECOMMENDATION. More to come later with service dept(don't see any issues their either). More

No hassle experience Was provided a below invoice quote via email from Dan. Went in weeks later but Dan was busy with another customer and he referred me to Daril. The sam Was provided a below invoice quote via email from Dan. Went in weeks later but Dan was busy with another customer and he referred me to Daril. The same quote was honored without question. I'd been to a different dealership to test drive the car twice before and was eventually turned off by their hard-sell tactics. Daril was laid back and easy to work with. Justin in the finance department was also very easy to work with. All in all, the whole process took just a couple of hours, and I couldn't be happier with my new CX-9 Signature. More

pleasant, polite and quick I was pleased with how polite, and quick the Edyta was at the service counter, I understand I had to wait for an update with my vehicle but I believe I was pleased with how polite, and quick the Edyta was at the service counter, I understand I had to wait for an update with my vehicle but I believe it was handled in a timely matter, and I appreciate knowing they care and want to make customers happy. I've never had a bad experience with CJ Wilson. Thank You More

Nice Job done by all! Daril did an amazing job! Great experience! My family and I could not have asked for a better person to work with. looking forward to the opportunit Daril did an amazing job! Great experience! My family and I could not have asked for a better person to work with. looking forward to the opportunity to buy from them again. More

Good, but as always, be informed. It was nice not being pushed around on the sales floor, but I felt like they went out of their way to upsell crap I didn't really need/weren't entirel It was nice not being pushed around on the sales floor, but I felt like they went out of their way to upsell crap I didn't really need/weren't entirely willing to make concessions. For example, $300 for anti-theft etching is something I didn't bother negotiating down, but be aware that you can do it yourself for approx $15 using a kit. Their easycare service is simply a third-party service contract and they sell it as if it were something they provide themselves. The Mazda Used Care Certification seems like it may be worth the cost, but who knows what it'll actually cover when the time actually comes? I did know that I was getting a great deal on the car though, so I'm not complaining too much, because even with their upsells I was still within my budget. Overall, the experience was unfortunately just average. The experience with the salespeople was very good, but the overall score would have been way higher if their financers weren't using a few of those crummier tactics. I would recommend this dealership if you already knew what specific model/car you had in mind, but probably not if you were just "searching for the right one." More

A nice, and pleasant environmental Experience. Everyone I encounter was pleasant and very mannerable throughout my whole day experience. Coming to a agreement about what I could get for my price r Everyone I encounter was pleasant and very mannerable throughout my whole day experience. Coming to a agreement about what I could get for my price range was excellent More

Good service This dealership always good service with a smile,all the customer service reps are well knowledgeable all day not pushy,but always tells the truth,rea This dealership always good service with a smile,all the customer service reps are well knowledgeable all day not pushy,but always tells the truth,really likes this dealership More