McCluskey Chevrolet

I used to love this place with fast scheduling service and late night appointments. Can’t get an oil change for over three weeks! Kind of hard to keep appointments for the lifetime power train warranty wh and late night appointments. Can’t get an oil change for over three weeks! Kind of hard to keep appointments for the lifetime power train warranty when they have no service openings. More

Omg I got maybe 2. 5 hours of sleep. Stressing over the fact McCluskey Chevrolet has not got our paperwork and we are at 69 days to put a license plate on the car. W 5 hours of sleep. Stressing over the fact McCluskey Chevrolet has not got our paperwork and we are at 69 days to put a license plate on the car. We have already used to temp tags. McCluskey Chevrolet Kings Automall has told me they will reimburse me for the ticket and write a letter. I have called like 9 times. I have nothing on my driving record. I am so disappointed in the customer care and the no return calls. I was told a week ago they are switching their system ok that’s is current not April. Lisa is in customer care and has been the only help I have gotten in the last 2 days. The title department still no calls More

DO NOT WASTE YOUR TIME TAKING YOUR VEHICLE TO McCLUSKEY CHEVROLET FOR SERVICE unless you have 4 weeks to have a single valve cover changed and 4 spark plugs installed. I should have listened to the online CHEVROLET FOR SERVICE unless you have 4 weeks to have a single valve cover changed and 4 spark plugs installed. I should have listened to the online reviews I am writing to express my extreme dissatisfaction with the service I received at McCluskey Chevrolet. My vehicle was at your dealership for an extended period (3 Weeks) for a relatively straightforward repair, and the entire experience was marked by a lack of communication, accountability, and customer care. I dropped off my vehicle on May 29th for a valve cover replacement and spark plug installation. The estimated cost for this repair was $2200. Despite the vehicle being at your facility, no work was initiated until I began to proactively follow up on June 6th. It took until Sunday, June 8th, to receive a response, informing me that the vehicle needed to be serviced by a "hybrid mechanic" during the day shift and that I would hear something "this week." I was told that a hybrid is a "specialty vehicle," implying longer service times. I found it frustrating that this critical information was not communicated to me at the time of drop-off on May 29th. A few days later, my Customer Service Representative (CSR) informed me that they would be replacing a valve cover gasket, not the entire cover. I requested a written quote, which I received a couple of days later. However, my CSR repeatedly pressured me for approval before I had even received the written quote and subsequently blamed me for the delay in repairs. This was completely unacceptable. My attempts to escalate my concerns were met with further frustration. I called the main dealership number, leaving two messages for the service manager with no return call. When I requested to speak with the general manager, I was informed they were not on-site and was transferred to a voicemail, receiving a return call seven days later. In fairness she was concerned and was very nice, but way too late to make an impact. The voicemail itself directed service complaints to another person, yet the operator would not allow me to speak to another CSR when mine was unavailable, stating I would need to physically come to the dealership. When I finally spoke with the service manager, he demonstrated a complete lack of concern regarding the delay, even after I communicated that my vehicle had been at the dealership for three weeks and was essential for my wife's upcoming business trip. His only comment was that "specialty vehicles and big jobs take a long time to complete." I fail to see how a valve cover replacement on a gasoline engine constitutes a "specialty repair," as it had nothing to do with the hybrid components of the car. The initial reason given for the delay was the absence of a hybrid technician working in the evening. Ironically, the work was completed on the night shift the day after my wife was forced to find alternative transportation for her business trip after we were told the car would be ready. It is clear that no one at McCluskey Chevrolet demonstrated any genuine care or willingness to assist us, despite the fact that we purchased the vehicle from your dealership. Furthermore, I advise against using your text message service, as it appears to provide an easy means for staff to avoid direct communication. I can tell you where my upcoming new truck purchase will not be coming from..... More

The dealership/staff was very welcoming and helpful in my decision of buying a new car. I will definitely be coming back in the future. decision of buying a new car. I will definitely be coming back in the future. More

My last oil change took almost 5 hours. Larry Mallot was not there. The mechanic did not talk to me, and no car wash. I miss Larry Mallot a lot. Fred Macke 513-505-4200 Larry Mallot was not there. The mechanic did not talk to me, and no car wash. I miss Larry Mallot a lot. Fred Macke 513-505-4200 More

We have a car under warranty from a new car purchase with McCluskey. The salesman told us even when traveling that Chevrolet dealerships would be able to get us in on short notice, yet it takes 3 weeks to McCluskey. The salesman told us even when traveling that Chevrolet dealerships would be able to get us in on short notice, yet it takes 3 weeks to get the car in at McCluskey for a simple oil change.... More

A great place to buy a vehicle staff is amazing great service and products to buy service and products to buy More

I bought a car from McCluskey's through online. cars. The purchase process was fairly smooth, but delivery was delayed multiple times, which became frustrating. I finally told them to just drive the cars. The purchase process was fairly smooth, but delivery was delayed multiple times, which became frustrating. I finally told them to just drive the vehicle to me. As soon as it arrived, I noticed the rear bumper wasn’t properly attached. Once I took it for a drive, I picked up on loud groaning sounds especially when braking and turning, with noticeable vibration through the brake pedal and steering wheel. I also heard a buzzing from the dash, which I traced to the blower motor. The tires caught my attention too. They weren’t bald, but the tread showed feathering on the edges and dry rot. That’s not something you overlook in a proper inspection. I'd like to add that the delivery driver left before I could give the car a full check. I assumed these vehicles were inspected before sale, but based on what I found, I doubt that happened. I went ahead and fixed the bumper and the blower motor myself. I contacted Hannah, who sold me the car, and told her about the noise. She had someone reach out and helped get the car into a local shop for inspection. The shop confirmed the front rotors and wheel bearings were bad. They repaired both at no cost. Unfortunately, the noise didn’t go away. Given the tire condition and the Carfax report showing previous front strut replacement, I’m confident the tires were damaged either from worn suspension components or being driven underinflated. The wear pattern supports that. Aside from an oil change and a new ACDelco battery, it doesn’t look like much was done to prep this vehicle. I wouldn’t recommend buying a used car from McCluskey online unless you have a solid mechanical understanding and can inspect it in person. This experience has convinced me not to buy a vehicle online again. I’m still left wondering how a car in this condition ever made it off the lot. Now I'm stuck driving my family around in a car with bad tires until I can get the money to buy new ones. More

Do NOT take your vehicle in for service here. Mike was my service advisor and was completely unresponsive. They kept my truck for 7 days. I called numerous times a day and could not get ahold of Mike was my service advisor and was completely unresponsive. They kept my truck for 7 days. I called numerous times a day and could not get ahold of anyone to give me an update on the status of my vehicle. Finally after going up there my service advisor calls me the next day and tells me my vehicle is ready to be picked up. Was told my TCM needed to be reprogrammed and it was fixed and they could not duplicate the problem anymore. As soon as I drove it off the lot I noticed that the issue my vehicle was having had not been fixed. I called the service manager on day shift, left a message and still haven’t heard anything back from them. Do not spend your money here. More