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McCluskey Chevrolet

Cincinnati, OH

3.4
559 Reviews

9673 Kings Auto Mall Road

Cincinnati, OH

45249

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Showing 559 reviews

February 25, 2021

I would not even offer 1 star for this dealership They I would not even offer 1 star for this dealership They set up an appointment for us to look at 2 trucks of interest and drive one of them, even sent More

by Lost customer
Customer Service
Recommend Dealer
No
Employees Worked With
Sales manager
February 07, 2021

the rep was great and very friendly. The dealership could not locate the sonic. Rep found other cars for me to look at. found some really nice but were just not what I was looing for, dealt with mcclusky on More

by rbecker32
Recommend Dealer
No
Employees Worked With
sales rep on e galbraith
Feb 08, 2021 -

McCluskey Chevrolet responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you for choosing McCluskey Chevrolet, and we hope to see you again!

Feb 17, 2021 -

McCluskey Chevrolet responded

We are pleased that you enjoyed working with your Product Specialist and you had a good experience in that regard. Our inventory changes daily. Since we don’t have your name via this review, if you would, please contact Sales Manager, Mr. Barnard, directly at 513.679.9211. He will assist you in this regard, to see if you have any interest in any other new or used Sonics that we currently have in our inventory. Mr. Barnard will be happy to have the vehicle on-premises for your personal test drive.

January 21, 2021

Worked with Tony & he was very sociable at 1st, but after the purchase of a 2019 Nissan Rogue with around 40k miles, he became the typical "Used Car Salesman" that your parents warned you about. I took it t More

by George Mathis
Recommend Dealer
No
Employees Worked With
Keith McCluskey
Jan 26, 2021 -

McCluskey Chevrolet responded

Hi George, we are sorry for the experience that you describe. You should be hearing from a team member regarding your concerns. We do a 172 point inspection at the time we offer the vehicle for sale. Used vehicles aren't automatically outfitted with new tires/brakes, etc. - those aspects are addressed IF they are a safety related risk for the consumer. With the year you've indicated, perhaps some of these issues you describe are still covered by Nissan's factory warranty, and if you haven't done so yet, I would contact them to see what still might be covered in this regard - such as the radio issues you describe. Additionally, your vehicle qualified for our free lifetime powertrain warranty - if there is an issue with the transmission such as you reference.

Feb 24, 2021 -

George Mathis responded

Finally got a call from Tony after 3 weeks...His response was “Give me a couple days & I’ll get back with you”. Well, that was 4 weeks ago... Hello???? Any responsible people out there???? This friggn dealership SUKS!!

Apr 28, 2021 -

George Mathis responded

Still waiting for your call back Tony!! Two more months have passed. What is your friggn problem? You don’t respond, the dealership doesn’t respond? I’ve still got your voicemail from January saying you would call me back...4 months? Is your phone broken? Or are you just to embarrassed to call me because you know you screwed up?? Maybe it’s best if I present myself on your showroom floor? I’ll bet McClusky would lose at least a dozen sales in 1 day from that. But you know, I think it’s got to be that way, so don’t be surprised when I get in your face You know, all I’m asking for is to do a tuneup, oil change & replace my broken windshield. All that should have been done before the car was sold. 40k miles on it & never had an oil change? Your a typical used car salesman Tony

January 01, 2021

Brad Pope is the best ever He makes the process easy Brad Pope is the best ever He makes the process easy moving from leasing to buying Thanks Following up excellent All class Number one in my More

by wmaynus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Pope
Jan 04, 2021 -

McCluskey Chevrolet responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 23, 2020

Spoke to a “Troy” on the phone who assured me I was pre approved for financing, stated lenders “were not requiring a down payment “ at this time. Made an appointment the next day, AFTER WORKING NIGHT SHIFT More

by Fed up!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Troy! , Gary Dozier
Dec 28, 2020 -

McCluskey Chevrolet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

December 07, 2020

I brought in my Silverado for an oil change and trans flush. My overall experience was excellent. From the time I pulled into service to be met by Jake McCluskey to when it was time to be checked out and More

by mm88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake McCluskey, Tori Prater
Dec 18, 2020 -

McCluskey Chevrolet responded

Thanks for your great review and for pointing out some of our valued team members. We appreciate you, and look forward to your next visit with us! Have an awesome day.

December 04, 2020

Bought a 2019 Dodge Caravan with 36k miles.. at the first oil change.. 40k miles.. 4k miles driven on, I was told that I needed to buy new tires and it was severely out of alignment! I called the person More

by Bighouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck Maly, Karen Shepherd, Bob Burnett, Keith McCluskey, Justin Smith
Dec 08, 2020 -

McCluskey Chevrolet responded

Thanks for reaching out with your concerns. When are vehicles go through our re-conditioning/inspection process, At that time, tires are inspected for safety reasons, and IF there is still tread left in this regard that is still deemed safe (by the industry), new tires are not installed on every used vehicle that we have. As time and miles accrue, there will be issues with any vehicle that will need addressed by the current owner of that vehicle as well.

October 29, 2020

Very dissatisfied. Very disappointed. Zero stars. Didn't get treated like loyal Chevrolet customer. I feel things were hidden between me and salesman from manager. More

by deano0417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Hoffman, Eric Dirheimer, Keith McCluskey, Don Butts, Greg Halko
Nov 10, 2020 -

McCluskey Chevrolet responded

Dean continues to daily go onto McCluskey's social media avenues and leave posts along these lines, and now this Dealer Rater review, even though he has purchased multiple vehicles from us over the years. For some reason, Dean wasn't happy with one of his purchases with us even though his product specialist has indicated to him that he could come in and meet with a manager to discuss his accusations of "being ripped off." Additionally, every consumer has the right to say "no" to moving forward with a purchase BEFORE they sign legal documents taking ownership of any vehicle. We are truly sorry that Mr. Hall feels this way, but McCluskey realizes that we cannot please every customer that does business with us - even though we try extremely hard in that regard.

October 01, 2020

1 star is to much for these guys. 1 day after the sale my tire pressure was going down. The tire shop said there was a small hole in the tire and it looked like it had been there awhile. 2 weeks later it wou More

by Steven.derome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck Maly, Karen Shepherd, Bob Burnett, Keith McCluskey
Oct 09, 2020 -

McCluskey Chevrolet responded

We have paid $450.00 for you for the starter. You have an extended service contract which will not cover any and all elements of any vehicle. We are happy that we will able to provide you with a reimbursement in this regard. As far as the tire is concerned, when it left our premises, the tires were safe and there were no issues. Thanks, we appreciate you letting us know about your concerns so that they could be addressed.

September 19, 2020

I purchased a 2019 Chevy Express cargo van. The buying process was quick & easy. My opinion there is misleading sales practices on some vehicles. As soon as I talked to a sales rep, he promoted their life More

by wwilsman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of the above
Sep 22, 2020 -

McCluskey Chevrolet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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