McCluskey Chevrolet

Deception Visited Kings Auto Mall. Was intrigued by their power train offer. Viewed inventory and was introduced to Greg Hoffman. I was very disappointed in hi Visited Kings Auto Mall. Was intrigued by their power train offer. Viewed inventory and was introduced to Greg Hoffman. I was very disappointed in his lack of professionalism and personal sales skills. I was not confident in their lifetime warranty offered to me. They were very unclear on the details and lacked specific information. It was disappointing that as sales manager, Greg Hoffman was unable to clarify the specifics of the power train warranty. The lifetime power train warranty seems to be very subjective and flawed. Due to the lack of validity of the lifetime offer, I decided to purchase my vehicle elsewhere. More

Bait and switch I felt tricked into making the 40 mile round trip to their dealership with an offer to buy back our 2013 Traverse, which I bought from them. They as I felt tricked into making the 40 mile round trip to their dealership with an offer to buy back our 2013 Traverse, which I bought from them. They assured me over the phone twice that they could offer at least what I owed. They said it would take 20 minutes. 2.5 hours later I met the manager with whom I had the appointment. He quickly handed me over to a young employee who said no way could they offer what I needed. No apologies. Fool me once. Never again. More

Beyond Frustrated Well, another disappointment from McCluskey Chevrolet at Kings Auto Mall. So I previously wrote a review about the poor service and not receiving retu Well, another disappointment from McCluskey Chevrolet at Kings Auto Mall. So I previously wrote a review about the poor service and not receiving return calls...first time we took the car in for oil change and tire rotation and the next day while traveling to New Jersey we got an alert about our oil...called several times to see if we should find a Chevy dealer....no return call. Next time, I could not get my rear passenger seat belt to latch on several occasions (where I sit my grandkids and elderly parents) and was told to spray WD40 in it! Now, here we go again. So I received notification from OnStar that my navigation system was not working and I needed to take it in for upgrade/repair. I called to schedule service and was told for that service we would have to bring it in early, so I scheduled it for this morning and my husband had to inconvenience someone to pick him up at dealership at 5 am on his way to work, so they could have it all day. He called 3 times throughout the day and NEVER received a return call. When he finally got to speak to someone when on his way to pick up the Tahoe, he was told that it was not fixed, they were thinking it was electrical and since there is no warranty (2016 Tahoe with less than 40000 miles), they needed his approval for the estimate (which they still did not have). We have purchased a Tahoe and a Cruz from them in the last 3 years and they don't have the courtesy to return a call, wherewithal to fix a problem and then beyond rude when my husband shows up to pick up the vehicle. Worst mistake ever, switching from Kings Ford (AMAZING SERVICE AND SALESPERSON FOLLOW-UP from Kings Ford) to McClusky. I am SOOO DONE with dealing with these people, so I contacted corporate office and opened complaint. I am BEYOND FRUSTRATED with this place! BTW, I would hate to be Karen Shepherd, every complaint that I have read, refers people to her, (including my past experience) and never shows resolution and obviously customer service is no better from the reviews I am reading! More

Poor service and lied to from service department 1st visit: Engine light came on and I scanned my vehicle before bringing it in and received code P0446 “Evap emissions vent control circuit.” Service 1st visit: Engine light came on and I scanned my vehicle before bringing it in and received code P0446 “Evap emissions vent control circuit.” Service dept also received the same code and stated they replaced the EVAP canister. (They never once mentioned the possibility of it being the fuel tank pressure sensor based off this code.) 2nd visit: Engine light came on the very next day. I scanned my vehicle before bringing it in and received the same code P0446 “Evap emissions vent control circuit.” As before. Service dept also received the same code and stated that there was a loose clamp on a hose after performing a smoke test. (Once again they never mentioned the possibility of it being the fuel tank pressure sensor based off the same code as first visit) 3rd visit: Engine light came back on a week later. I scanned my vehicle before bringing it in and received the same code P0446 “Evap emissions vent control circuit.” As before. I received a phone call from BJ smith explaining that it was the fuel tank pressure sensor and since I was outside of my warranty by 1,000 miles that it would cost me $550 for repair. I said even though it’s the same code P0446 as the 2 previous visits and that fix was never mentioned. BJ then said it was not that code and it was a different code all together and since I refused service, I’d be charged $100 for scan and $20 for my rental. I said I scanned my truck before I brought it in and received P0446 which is the same exact code I received from the beginning and I was under the impression that this would be a pre-existing issue since I’ve been in twice before and the issue was not fixed. So I came in that evening to pick my truck up and service manager Jeremy Huber was the only one there. I asked if my truck could be scanned in front of me so I could see the code myself to confirm that it was in fact different than the previous code I received 30 minutes before dropping my vehicle off. All of the techs were gone so he said he’d look at my account to see what code was scanned for this visit. I said “before you tell me what it is, is it P0446?” He confirmed that was the code scanned on this visit. I said but BJ swore that it was not that code and it was something else. This tells me that I was lied to about what was scanned and that they didn’t wanna honor their misdiagnosis for 3 visits for the same problem. And over the last two visits, they simply band-aided the issue and milked my warranty mileage til it expired and then decided to tell me exactly what would fix the issue which has never been mentioned during my last 2 visits. Jeremy instructed me to contact the warranty company and then come back to him if i didn’t get anywhere. They told me that they can only go by what the dealership tells them regarding warranty work. I have also been having issues with the tire pressure wheel sensors. I was told by BJ on my last visit that is was low tire pressure but I made sure all 4 tires were at 35psi before dropping my vehicle off. And yes, the service tire pressure system light is still on and now my front left and rear left tire pressure sensors are not reading. I understand dealership techs are paid flat rate on warranty work but not fixing the issues and lying to customers is not right. Even if McCluskey’s now wanted to honor my warranty and fix the issue, I would never bring my vehicle back simply because they cannot be trusted and I’d be afraid that they would fix that issue and send me on my way with a few new issues to be discovered down the road. And what pisses me off the most about this engine light still being on. It’s been down to the 20’s at 6 AM and I can’t use my xxxx remote start. If this truck was a few years newer, we’d be talking lemon law due to a problem not being fixed after 3 visits. More

Zero not available to bad, this dealership is very disappointing....bought a vehicle with a clean car fax....however at auction when this dealership bought this vehicle it was a this dealership is very disappointing....bought a vehicle with a clean car fax....however at auction when this dealership bought this vehicle it was announced "structural damage " but I had no idea,Car Fax showed clean but AutoCheck states this vehicle has Structural damage in which Mccluskey had to been aware at auction,now I'm offer trade in value to go away however I have 3k plus in equity according to KBB,don't trust Mccluskey or Car Fax report, get an Auto Check More

Great Job! I absolutely loved my experience at McCluskey! I was shopping a few used options in town, and the only reason we went with the vehicle at McCluskey wa I absolutely loved my experience at McCluskey! I was shopping a few used options in town, and the only reason we went with the vehicle at McCluskey was because of our salesman. Every dealership was high pressure, sending multiple people to me just ask me the same annoying questions, like are you buying today? My salesman at McCluskey, Chris Bauer, never asked me that question. He simply asked what I was in need of and pulled each vehicle up for me to look at. He was very friendly, informative, and smilely. Thanks for everything! Hope to have this same experience in tbe service department. Great Job. More

Don’t waste your time Don’t bother trying to sell or trade unless you want a super low ball offer. I received 6 texts and 5 phone calls asking me to bring my car in for a q Don’t bother trying to sell or trade unless you want a super low ball offer. I received 6 texts and 5 phone calls asking me to bring my car in for a quote as they needed to buy that particular model for their inventory. I spoke with someone named Cooper on the phone (probably a telemarketer) and explained that I was not desperate to sell and would not take less than a certain amount (taking into consideration that they need to make a profit). He said that my price sounded very reasonable and finally got me to agree to bring my car in. The manager was not quite rude but very aloof and offered $2500 less than my lowest. Big waste of time. More

Ordered Break Pads for Service Dept, They Ordered Wrong Pads I called parts at McCluskey over 3 weeks ago and needed break pads for my 2016 Chevy Cruze that I bought from McCluskey. Parts asked me for my VIN num I called parts at McCluskey over 3 weeks ago and needed break pads for my 2016 Chevy Cruze that I bought from McCluskey. Parts asked me for my VIN number to make sure he ordered the right pads. I called him the next day with VIN number and he said he would have them after 8am. on Saturday and the pads would be $52.00. I picked the break pads on Saturday after 8am, now it was $70.00 and was told these was a better break pad. I wasn't told / given a choice when I ordered them on Friday. Sunday morning I took the two front tires off, took of one of the calipers and wrong break pads was ordered. So after wasting my time, took the pads back and they could not give me my money back, they would have to issue a check. I called the next Tuesday and I was told that a check has been cut and should receive it that week. To make a long story short, last week I was asked why I paid cash from Scott who is only one of two people that can authorize a check........Really. Why not train your employees to order the right part in. I'm still waiting for my refund from McCluskey. I have had a terrible experience with my vehicles getting serviced there and now with parts and have no desire to ever go back. After reading some of these reviews McCluskey needs to change their ways. More

Nightmare I sent my Chevrolet to be repaired at McCluskey Kings Auto Mall this past July 2018. I sent it to McCluskey because I liked the dealership and it’s a I sent my Chevrolet to be repaired at McCluskey Kings Auto Mall this past July 2018. I sent it to McCluskey because I liked the dealership and it’s a Chevrolet dealer. This has turned into an absolute nightmare. There are so many details I will not go into but this is just terrible. I really wish I would have read the reviews before dealing with their service department.Since July my vehicle has had to go back twice. I have paid almost $1400 in repairs which I will say they did discount some but that’s because they missed a repair per their admittance. Now this last time (Labor Day) the vehicle had to go back again for the same issue and we were going to need to pay another $700 in repairs which one of the repairs was a thermostat we asked to be replaced the first time and they said we didn’t need it. Now it’s in need of an engine. Per Mccluskey I have only paid $700 but I have receipts reflecting almost $1400. They are also claiming we just want free services. The truth is if they would have fixed my suvcorrectly the first time then the suv would probably still be running. I had no problem with paying to get my vehicle fixed until I had to send it back that many tines. And now after they asked me about trading it in they then turned around and declined the offer; giving me a $14000 car repair estimate. Consumer beware! There is something that is wrong going on in their service department. More

No looking without cash in hand! Beginning our family car buying adventure and stopped in to have a look at a couple specific models I had questions about. Was not greeted with a smil Beginning our family car buying adventure and stopped in to have a look at a couple specific models I had questions about. Was not greeted with a smile or any real enthusiasm and was all but turned away when I made it clear I was not ready to buy that day. Everything is online, anything I show you today will be gone tomorrow, etc. Very dismissive. Patiently explained that we would not be buying anything from anyone before at least eyeballing an example in person. I understand that online research is a big part of the car-buying process in 2018, but I need to see my options in real life before settling on one of the bigger investments we make as a family. Wild, I know. Was once again given a speech about "how it works" and told to come back when we had the finance note from our lender in hand.  Er, no. I'm a potential customer and when I come in and say, "Hello, could you quickly show me X, Y and Z?" the only acceptable answer is "Of course, no problem. What can I do to earn your business?" You've got me in YOUR showroom, so sell me on something! Finally got her to show me a couple after literally having to argue my case to be treated seriously, but by then I was turned off by the condescension and poor salesmanship.  We are not same-day buyers regardless of how fast your inventory moves. Asked yet again about when I'd be coming in with the financing and my husband which was...not smooth. Oy! Bye, girl. Plenty of cars across the street. Real lack of subtlety here, guys. What a bummer! More