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McCombs Ford West
San Antonio, TX
1,887 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,887 reviews
August 05, 2016
Say they will work with you and DON`T I have a 2016 Escape, which I brought in May. Two weeks having it, Bluetooth started acting up. I took it back and Roger Garcia, GREAT guy took care I have a 2016 Escape, which I brought in May. Two weeks having it, Bluetooth started acting up. I took it back and Roger Garcia, GREAT guy took care of my problem. The Bluetooth kept doing the same thing, over and over and over. I kept taking it back, two months owning my escape with this problem, they said it needed updating and they did that. Two weeks later it was back, I took it in Aug 1 and then the next day again. They said had to do something else to fix the problem.. OK.. took it yesterday and did whatever with it. Took them, I didn`t want this escape, and was told they will work with me . My three month old Escape, they offered 16,000 trade in.. I could not believe $16,000 on my NEW Escape, which was at the dealership 12 times in the three months, comes out to be once a week. So with their working with me, will run me $9,000. more to get a 2017 which is listed at $ 26,000 and me bring my Escape in 12 times with the Bluetooth problem.. Can any one see where the working with me is?? Sorry I just can not see the working with me, If you do go to Mc Combs west, ask for Roger Garcia GREAT guy. As for as the dealership working with you, don`t look for it there.. Thanks My rating is ALL good ratings is Roger Garcia`s . More
by dberck
Employees Worked With
ROGER GARCIA
Helpful July 01, 2016
JD Tabrizy Mr. Tabrizy is one of the best! He'll work with you and for you to get the car you love for the price that is right for you. Very pleased with his lev Mr. Tabrizy is one of the best! He'll work with you and for you to get the car you love for the price that is right for you. Very pleased with his level of customer service. More
by Jasmer
Employees Worked With
JD Tabrizy
June 28, 2016
Awful Experience Text with one of their salesmen (Mr. Finley) all day who had a truck showing online still being on the lot. He responded and said that the truck was Text with one of their salesmen (Mr. Finley) all day who had a truck showing online still being on the lot. He responded and said that the truck was definitely on the lot, and I should drive out, thirty minutes away, to check out the Nissan Titan I was interested in. When I got there, he was cordial, and said to take a ride and we would find the vehicle. We drove around a partner lot where he thought the vehicle might be for about 15 minutes, before he admitted that he drove out there BEFORE texting me back (and confirming the vehicle was available) and could not find the Nissan Titan I was interested in. The Nissan Titan had 90k miles, but would not be located. After admitting that he had looked for the vehicle earlier and could not find it, Mr. Finley attempted to convince me into finding a new vehicle. My requirement to him was a truck under 100k miles, and the only item he could come up with was trying to find me a vehicle that had 180K miles on it. This was the most unprofessional place I have ever had an opportunity to meet with. STAY AWAY. More
by bienzb10
Employees Worked With
Mr. Finley
May 13, 2016
Bait and Switch Then Sold Me a Problem Car First, the car I came to see was a piece of junk. Four tires all different, one bald. Rattled so much when I started it I refused to drive it. CD play First, the car I came to see was a piece of junk. Four tires all different, one bald. Rattled so much when I started it I refused to drive it. CD player had a CD stuck in it which it couldn't eject. After 30 min wait I started to leave and several "salesmen" ran after me. I wish I had kept going. They showed me a used car that looked nice and we agreed on a price. After 4 days the battery was totally dead (bad cell). The mechanic said that the only way it lasted 4 days was if the battery had been "juiced up" shortly before I bought it. I had the mechanic check it over and the front brakes were about shot and the turn signal was malfunctioning and would need to be replaced. I have spent $750 just to have a drivable car. I sent an email to Tom Cliver, an executive with McCombs and told him what had happened and never got a reply. I guess this is the way McCombs does business (just like a sleazy auto sales business) I wish I had never set foot on the McCombsFordWest car lot. Never again ! More
by AngelaAlston
Employees Worked With
Mr bernal
April 29, 2016
Con men Salesman says one thing"comes with...." then you get to the finance office to hear "yeah, but it costs extra..." Salesman shows you features on a car Salesman says one thing"comes with...." then you get to the finance office to hear "yeah, but it costs extra..." Salesman shows you features on a car but the car they bring around in the color you want has less features...when you ask about them, you hear "oh, the model in this color doesn't have those features " They tell you the car with the features in the right color will be in next week but you need to do the paperwork today" Took a month before my car came in...no call on status, and a different story everytime I called to ask. They sell you a total car warranty and tell you everything is covered bumper to bumper rvice the serice department says they only know if it's covered when the warranty provider agrees to pay for it. Could go on with their games but you get the idea. More
by New buyer
Employees Worked With
Chris
April 09, 2016
Bait and Switch They advertise a price online but fail to honor it. No matter what condition your trade i in they will offer you thousands less then its trade in val They advertise a price online but fail to honor it. No matter what condition your trade i in they will offer you thousands less then its trade in value. They told me they had to pay someone to clean my car and then offered me 3000 dollars less than Fords trade in value. After I refused to buy a extended warranty . After I refused to buy and extended the finance person became irritated .His whole attitude changed . Before he was talkative and friendly but not anymore. More
by leslie51
Employees Worked With
matt
March 23, 2016
Very Successful F-150 Purchase Had scheduled an appointment and my Sales Representative, JD Tabrizy, was waiting for my arrival. He was very friendly and courteous and was extremel Had scheduled an appointment and my Sales Representative, JD Tabrizy, was waiting for my arrival. He was very friendly and courteous and was extremely helpful in getting what I wanted. Truly will recommend him to my family and friends. More
by tony*2016*
Employees Worked With
JD Tabrizy
March 09, 2016
Successful, Pleasant New Car Purchase Venture On arrival at the dealership, we were greeted by Sales Advisor Majd "JD" Tabrizy, who was extremely polite, professional, helpful, informative, and kn On arrival at the dealership, we were greeted by Sales Advisor Majd "JD" Tabrizy, who was extremely polite, professional, helpful, informative, and knowledgeable of the product he was selling {although he was not aware of the fact Ford Taurus and Mercury Sable used to be the same car lol}. Because I had already researched their website, we went straight to their 2015 Ford Taurus SEL section, where he helped my wife and I select the color. As this dealer had several left to choose from, JD pointed out the other levels of Taurus, however I told him we needed the dual air, heated leather seats and navigation, so he immediately took us to just the SEL top of the line. Throughout the entire car purchasing process, JD remained extremely polite and professional and was at all times very careful and cautious with my wife who has disability issues from aging and a traumatic injury. During price negotiations Sales Manager David Webster, who was also very polite, professional, helpful also became involved in our transaction had to try to explain to me why they were asking more from me for the 2015 Ford Taurus SEL than they were advertising as their sales price on their website "for this car", when according to chapter 10 of the TxDMV dealer's manual it is illegal to add their dealer add-ons to an advertised price? David showed me the vehicle window sticker with the Ford Monroney sticker and McCombs West Ad-on sticker for all their additional dealer things added to the vehicle, saying they paid for that; to which, I replied, I am aware of that, and so is the State of Texas of TxDMV Investigators, and so was the dealer when they advertised the car; but the law says they have to sell the car at the advertised price, or the TxDMV will "fine" the dealership for Dealer Price Advertising Violations, because they are selling this car for more than $1,000.00 over advertised price. David remained very polite, professional, helpful, but said that he could not meet the advertised price if I was trading in my vehicle, but may be able to get closer to the advertised price if I would consider selling my car myself. Because of the curb stoning laws in Texas, I did not want to go through selling the car myself, so we continued with negotiations, coming to an agreed price if David had the dealer add a pin stripe to the car at no additional charge. The Finance portion of the purchase was handled by Finance Manager Angel Jaramillo, who was very polite, thorough, professional and detailed. In fact the next day when I returned with the title for our trade-in and our check for our additional down payment, he offered to re-do the paperwork because I had questions and concerns about some issues. He said he wanted happy customers from his part of the transaction, so we went over those issues, and nothing was changed after we discussed them. If anyone is looking for a Ford product, I would recommend considering the team of Sales Advisor Majd "JD" Tabrizy, Sales Manager David Webster, and Finance Manager Angel Jaramillo. More
by ken bohn
Employees Worked With
Majd "JD" Tabrizy, Sales Manager David Webster, Finance Manager Angel Jaramillo.
February 24, 2016
Great experience, will always come back! I have to say that red mccomb ford west always take the time out to make sure that me and my family are taking care of. The experience gets better eac I have to say that red mccomb ford west always take the time out to make sure that me and my family are taking care of. The experience gets better each time. This experience recently was much better then before because they were more quicker then before from our last purchase. JD did a fantastic job and I would recommend him when you come to buy a car from here. He stay with me throughout the whole process. He is one of the best salesman that I had a pleasure working with. More
by TroyTori86
Employees Worked With
Majd "JD" Tabrizy
January 25, 2016
Awesome purchase experience JD was the first salesman I saw and asked him to help me. He was very informative, friendly and courteous. The different employees involved in the tr JD was the first salesman I saw and asked him to help me. He was very informative, friendly and courteous. The different employees involved in the transaction were thorough and efficient. The finance offered me a payment plan that is manageable. Awesome service. More
by nancy16
Employees Worked With
JD Tabrizy
