McConnell Buick GMC

We live in Lucedale, Ms went in this time last year to purchase a truck. We found just the truck we were looking for! SOOOO EXCITED!!!! Had a great salesman Sachin Patel, he was really nice. We were very purchase a truck. We found just the truck we were looking for! SOOOO EXCITED!!!! Had a great salesman Sachin Patel, he was really nice. We were very pleased when we left that night. Only two days later started having issues with the truck, ones that should"ve been taken care of before the truck was actually sold to anyone. The DEF fluid light came on driving it to work the next day which was so low my truck went into limp mode which caused the whole thing to mess up so we had to take it back to have it completely replaced. The oil was low and the filter hadn't been changed, air filter was never changed, then the whole radio in the truck kept blacking out, jumping back and forth from screen to screen. We purchased an extended warranty that covered everything, and had xxxx with that because the financial guy failed to write the policy up right so we got a run around for at least 6 months before we got our radio fixed. The receptionist they have there is someone different almost every time you call, they do not know how to take a message much less delivery one to get a call back from anyone. I would call dozen of times week after week and hardly ever get a phone call returned. They would either not be in the office, they are with someone at the moment, and my favorite is "oh he just stepped out" I wanted to say do y'all ever work at all and actually stay in the office and deal with customers? Here recently I've been trying to call the financial guy once again to get information on our extended warranty to see how much we paid and get the amount we have remaining on it, but yet and still I've made about 20 calls last week and called again this morning with the same run around i always get!!!!!!!! This is such bad business, I WOULD NEVER recommend this dealership to ANYONE!!!!!!! WE would drive a thousand miles to any dealership to avoid this one!!!!! I give this dealership zero stars!!!!! More

Sachin Patel is the BEST! He was very respectful and accommodating during these crazy Covid times. Sachin also took the time to explain all of the cars features that were new to me, and even set up what accommodating during these crazy Covid times. Sachin also took the time to explain all of the cars features that were new to me, and even set up what he could for me. Best Car Salesman Ever! More

Just as quoted! No tricks! We live in Louisiana and just had an incredible truck buying experience at McConnell Buick GMC in Mobile, AL. Skeptical about buying out-of-market, bu We live in Louisiana and just had an incredible truck buying experience at McConnell Buick GMC in Mobile, AL. Skeptical about buying out-of-market, but James Brown did a fabulous job! We negotiated the price of the vehicle as well as the trade-in over the phone which lead to a quick, easy process, w/out any hassle! The dealership stood by their quote and didn't play games, which we greatly appreciate. Would definitely recommend James Brown in new car Sales @ the McConnell dealership in Mobile, AL. This experience has changed my option of buying a vehicle out-of-market. McConnell did it right! More

Great service department This dealer helps in any way possible and has followed through on everything that they say they are going to do. They are very thorough with their dia This dealer helps in any way possible and has followed through on everything that they say they are going to do. They are very thorough with their diagnostics and help you with any and every concern that you may have. Greg in an awesome service advisor and keeps you in mind when he's caring for your vehicle. More

Great Auto Buying Experience My husband and I bought a used car at McConnell. Peggy Obrien was our salesperson. She was awesome to work with. After I called and inquired about the My husband and I bought a used car at McConnell. Peggy Obrien was our salesperson. She was awesome to work with. After I called and inquired about the car and set up a time to come test drive it, Peggy made a video of the car and introduced herself to us. We felt like we knew her when we arrived at the dealership. It was one of the best auto buying experiences ever! John Binkley was also great to work with! I would definitely recommend this dealership!!! More

I was researching a used truck that had orinially been sold by McConnell Buick GMC, they had also serviced it and completed body work for the original owner. The dealership that I was purchasing the truck sold by McConnell Buick GMC, they had also serviced it and completed body work for the original owner. The dealership that I was purchasing the truck from was in Birmingham, AL and had no connection to McConnell Automotive. McConnell did not make a penny off of the sale but James supplied me with the service records, all 40 pages. When I had some questions about the body work that they had done on the truck he put me in touch with Gary. Gary spent 30 minutes on the phone telling me about the truck's history and the work that they had done on it. The customer service that these two gentlemen provided me went far beyond anything I expected. If I did not live in Jacksonville, FL, McConnell would be my dealership of choice, these guys are amazing. Thanks James and Gary! More