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McKaig Chevrolet Buick - A Dealer For The People - Service Center

4.9

344 Lifetime Service Reviews

1110 E Broadway Ave, Gladewater, Texas 75647

344 Reviews of McKaig Chevrolet Buick - A Dealer For The People - Service Center

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October 03, 2018

"Great job!"

- Khew873

Mariela was very friendly and got us checked in quickly. Our technician Tyler fixed the issues we were having with connectivity to the handsfree feature. He also completed a 27 point inspection on our vehicle. Thank both for your help!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tyler Hewitt
Oct 04, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

Thank you for your business and letting us help keep your car safe, reliable and fun to drive for as long as you wish to own it! We also appreciate taking the time to write a review about your McKaig Service experience and the accolades for Mariela and Tyler! Sincerely, Your East Texas dealer For the People McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

October 03, 2018

"Simple oil change and tire rotation"

- boilers78

The oil change and tire rotation were done quickly. Also needed a new cabin filter and engine air filter. Here comes one of two reasons that I didn't give them a 4 star review. Labor charges for the filter(s). They had already taken the filters out to show me they needed to be changed. So why do they need, other than greed, to charge $20 labor to drop it in and put the glove compartment back on?? I bypassed doing the engine air filter at the dealership. I can do that myself, and already have, with a non GM filter at a much better price. The 2nd issue that cost them the final star is the shop supply charge. I know most dealerships do this, but it pisses me off to see something done at higher than the advertised or quoted price just because they need to gouge the consumer that little bit more. I have chatted with them before about this.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 26, 2018

"Rating of McKraig"

- Lawrence

The people were friendly. On the spot to take care of me the minute I can into the department. The service was completed quickly. They made sure I was taken care of in the waiting room.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

Lawrence, We very much appreciate your Service business and letting our "For the people" Service Solutions team help keep your car "safe, reliable and fun to drive for as long as you wish to own it." We are especially grateful for taking the time to write a review about your McKaig Service experience letting others know about our friendly and competent staff. Vernon/Service Solutions Manager, Mariela and Jason as Service Solutions Advisors, all do a great job of treating folks like we would want our family members treated. Thank you again and we look forward to serving you as well as your family and friends in the future. Sincerely, Your East Texas "For the People" Service Team McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, TX 75647 The Antique Capital of East Texas

September 26, 2018

"Honest face to face exceptional customer service!"

- velva.mccann

Once you step onto the property your need(s) become the number one priority of Mckaig Chevrolet. All the employees have your best interest at hand, even if they are not the one waiting on you. Their prices are very reasonable and every employee that I encountered had impeccable manners and work ethic. Their turn around time was great for getting parts ordered and installed. They did a great job. If we need a new vehicle in the future, this is the place we will be doing business with.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kent Abernathy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

Velma, How our "For the people" team loves to see "Honest face to face exceptional customer service" as descriptive of your McKaig Service experience. We believe everyone deserves a nicer, newer car that is safe, reliable and fun to drive for as long as they wish to own it. We also want to treat others like we want our family members treated and try to make all who choose to come to McKaig feel like a guest so they don't dread buying or servicing their car, truck or suv. Thank you again for your business and especially for taking the time to post a review as we always appreciate our team receiving accolades from our guests. We look forward to serving you and yours in the future. Sincerely, Your East Texas For the People Service Team at McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, TX 75647 The Antique Capital of East Texas

September 25, 2018

"Awesome Group/Crew"

- Preuninger 37

Showed up earlier than my appointment and immediatly got me in. Mariela always has a smile on her that just makes you smile back. Always pleasant

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 25, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

We so much appreciate your business and especially for recognizing Mariela and the rest of our great staff. Mariela does always have a smile on her face and your kind review will help make her day! She loves helping East Texans keep their car safe, reliable and fun to drive for as long as they wish to own it. Your East Texas Dealer "For the People" McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, TX 75647 The Antique Capital of East Texas

September 22, 2018

"Quick and Helpful Service"

- Ms Sunshine

Thankful for Jason Smith and Vernon Hall for diagnosing and fixing my Chevy Sonic so quickly. And a shout out to Adrian Cortes for always checking on me and my car every time I come in too. I should have written a review when I first bought my car and thanked Jeriamy Schumacher as well! Very thankful for all the ways McKaig has helped me over the past few years. I would definitely recommend them to anyone!

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adrian "A.D." Cortes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeriamy Schumacher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Vernon Hall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 01, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

"We believe everyone deserves to drive a nicer, newer car that is safe, reliable and fun to drive for as long as you wish to own it!" We appreciate your business and will always try to live up to what we believe as that is what we do as a Dealer "FOR The People." Thank you for your wonderful review and we look forward to serving you and yours in the future. Sincerely, Your East Texas Chevy and Buick Dealer "For The People" McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

September 14, 2018

"Service Review"

- Rockdog

I just took my 17' Chevrolet 1500 HC in for a shudder while driving. Tyler in service listened to my description and asked great questions. We went for a test drive so he could better diagnose the issue. I have now picked it up, and the shudder is gone. Mariela got me into a loaner unit and took care of all the paper work while they worked on my pu. When I came to pick it up, It was fully explained what they completed to resolve the issue and all my questions were answered. This was covered under warranty, but I felt well taken care of. Thank you for the great service!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tyler Hewlitt
Sep 14, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

Rockdog, We thank you for coming to McKaig to help keep your '17 Chevy Silverado high Country safe, reliable and fun to drive for as long as you wish to own it! We have a great team that truly wants to help our guests and we really appreciate you taking the time to write a review about your McKaig Service experience. Your accolades for Mariela and Tyler are greatly appreciated and you recommendation of McKaig to others is the highest form of praise we receive. Thank You. Your East Texas Dealer For the People McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

September 07, 2018

"Catalytic Converter problem"

- Dtpman

Mariela was very helpful. I explained to her that I had a service engine light come on during labor day weekend, so I checked it to see it was a catalytic converter problem, and she assured me that they would explain the problem fully and check to see if it was a covered warranty problem, so glad she got back with me shortly after and notified me it was in fact covered and made sure she had a part there before we left it, once she knew for sure she had the part, she contacted me to bring it in and got it back to me by lunch just in time. I appreciate her honesty and working with me to make this as painless as possible, thank you for being there for us, definitely a much better service than before, if you need your car fixed, Mariela Hernandez is the one to talk to

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 08, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

We appreciate your business & loyalty to McKaig and especially for taking the time to write a review about your McKaig Service experience. Mariela is one of the most caring and hardest workers we have seen and truly wants to do a great job for her guests. We appreciate your accolades to Mariela as well as your acknowledgment the service experience at McKaig is improving and on its way to being truly world class right here in Gladewater, the Antique Capital of East Texas. Thank you for trusting McKaig to help keep your car safe, reliable and fun to drive for as long as you wish to own it. Sincerely, McKaig Chevrolet Buick - A Dealer FOR The People 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

September 04, 2018

"Service"

- 2017Tahoe

I received the quick, professional, and courteous service I've come to expect from the staff at McKaig Chevrolet in the 15+ years that I've dealt with them.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

We appreciate your business and loyalty to McKaig. We also greatly appreciate your taking the time to commend Mariela and our great staff in a Review and look forward to continuing to help you keep your nicer, newer 2017 Chevy Tahoe safe, reliable and fun to drive for as long as you wish to own it! Sincerely, Your East Texas Chevy Dealer "For the people" McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

September 04, 2018

"Professional and timely "

- LarryB

Always a pleasure having service done here. Appointments on time. The service personnel are friendly and explain everything. Follow ups if any are done timely.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vernon Hall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kent Abernathy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

How we love to see the words "Professional and timely" to describe your McKaig service experience. We appreciate your business and loyalty to McKaig and especially for taking the time to write a review commending our great "for the people" service team. We sincerely appreciate you and look forward to continue helping you keep your auto safe, reliable and fun to drive for as long as you wish to own it. Sincerely, Your East Texas Dealer "For the People" McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

Sep 07, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

Thank you for your business and especially for taking the time to write a review about your McKaig experience! We have a great, caring staff that wants to do a great job helping you keep your car safe, reliable and fun to drive for as long as you wish to own it. We also love seeing our service described as "professional and timely" and appreciate the accolades to Vernon, Jason and Kent. We appreciate your loyalty to McKaig. Sincerely, Your East Texas Chevy and Buick Dealer "FOR The People" McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

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