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McKaig Chevrolet Buick - A Dealer For The People - Service Center

4.9

339 Lifetime Service Reviews

1110 E Broadway Ave, Gladewater, Texas 75647

339 Reviews of McKaig Chevrolet Buick - A Dealer For The People - Service Center

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September 22, 2018

"Quick and Helpful Service"

- Ms Sunshine

Thankful for Jason Smith and Vernon Hall for diagnosing and fixing my Chevy Sonic so quickly. And a shout out to Adrian Cortes for always checking on me and my car every time I come in too. I should have written a review when I first bought my car and thanked Jeriamy Schumacher as well! Very thankful for all the ways McKaig has helped me over the past few years. I would definitely recommend them to anyone!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adrian "A.D." Cortes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeriamy Schumacher
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Vernon Hall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 14, 2018

"Service Review"

- Rockdog

I just took my 17' Chevrolet 1500 HC in for a shudder while driving. Tyler in service listened to my description and asked great questions. We went for a test drive so he could better diagnose the issue. I have now picked it up, and the shudder is gone. Mariela got me into a loaner unit and took care of all the paper work while they worked on my pu. When I came to pick it up, It was fully explained what they completed to resolve the issue and all my questions were answered. This was covered under warranty, but I felt well taken care of. Thank you for the great service!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tyler Hewlitt
Sep 14, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

Rockdog, We thank you for coming to McKaig to help keep your '17 Chevy Silverado high Country safe, reliable and fun to drive for as long as you wish to own it! We have a great team that truly wants to help our guests and we really appreciate you taking the time to write a review about your McKaig Service experience. Your accolades for Mariela and Tyler are greatly appreciated and you recommendation of McKaig to others is the highest form of praise we receive. Thank You. Your East Texas Dealer For the People McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

September 07, 2018

"Catalytic Converter problem"

- Dtpman

Mariela was very helpful. I explained to her that I had a service engine light come on during labor day weekend, so I checked it to see it was a catalytic converter problem, and she assured me that they would explain the problem fully and check to see if it was a covered warranty problem, so glad she got back with me shortly after and notified me it was in fact covered and made sure she had a part there before we left it, once she knew for sure she had the part, she contacted me to bring it in and got it back to me by lunch just in time. I appreciate her honesty and working with me to make this as painless as possible, thank you for being there for us, definitely a much better service than before, if you need your car fixed, Mariela Hernandez is the one to talk to

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 08, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

We appreciate your business & loyalty to McKaig and especially for taking the time to write a review about your McKaig Service experience. Mariela is one of the most caring and hardest workers we have seen and truly wants to do a great job for her guests. We appreciate your accolades to Mariela as well as your acknowledgment the service experience at McKaig is improving and on its way to being truly world class right here in Gladewater, the Antique Capital of East Texas. Thank you for trusting McKaig to help keep your car safe, reliable and fun to drive for as long as you wish to own it. Sincerely, McKaig Chevrolet Buick - A Dealer FOR The People 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

September 04, 2018

"Service"

- 2017Tahoe

I received the quick, professional, and courteous service I've come to expect from the staff at McKaig Chevrolet in the 15+ years that I've dealt with them.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

We appreciate your business and loyalty to McKaig. We also greatly appreciate your taking the time to commend Mariela and our great staff in a Review and look forward to continuing to help you keep your nicer, newer 2017 Chevy Tahoe safe, reliable and fun to drive for as long as you wish to own it! Sincerely, Your East Texas Chevy Dealer "For the people" McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

September 04, 2018

"Professional and timely "

- LarryB

Always a pleasure having service done here. Appointments on time. The service personnel are friendly and explain everything. Follow ups if any are done timely.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vernon Hall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kent Abernathy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

How we love to see the words "Professional and timely" to describe your McKaig service experience. We appreciate your business and loyalty to McKaig and especially for taking the time to write a review commending our great "for the people" service team. We sincerely appreciate you and look forward to continue helping you keep your auto safe, reliable and fun to drive for as long as you wish to own it. Sincerely, Your East Texas Dealer "For the People" McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

Sep 07, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

Thank you for your business and especially for taking the time to write a review about your McKaig experience! We have a great, caring staff that wants to do a great job helping you keep your car safe, reliable and fun to drive for as long as you wish to own it. We also love seeing our service described as "professional and timely" and appreciate the accolades to Vernon, Jason and Kent. We appreciate your loyalty to McKaig. Sincerely, Your East Texas Chevy and Buick Dealer "FOR The People" McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

August 25, 2018

"Happy customer "

- 64elcamino

I was extremely happy with the friendly and fast service that was provided at Mckaig. I would highly recommend this service department to anyone. The job is done quickly and correctly the first time.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 25, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

We love to hear the words "Happy customer" when someone describes their McKaig Service experience! We have a great team that truly wants to help our guests keep their car, truck or suv "safe, reliable and fun to drive for as long as they wish to own it." Thank you for your business and for taking the time to write a review about your McKaig experience. Sincerely, Your East Texas Chevy Dealer For the People McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

August 09, 2018

"Great and friendly service"

- Jackknife123

Very helpful willing to go the extra mile to help me very honest. Both were very knowledgeable and courtesy. I will recommend the service people because they seem to care about your situation.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kent Abernathy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jason smith, Henry (technical support
Aug 10, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

Dear Jackknife123, We sincerely appreciate your business and especially for taking the time to write about your "McKaig Service experience." Our East Texas "for the people" team does care about and go the extra mile toward keeping your car safe, reliable and fun to drive for as long as you wish to own it. Thank you again and we look forward to serving you as well as your family and friends in the future. Sincerely, Your East Texas FOR The People Car Dealer McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

July 23, 2018

"Oil Change "

- rwall1977

With a busy schedule I have I was in need of an oil change. I didn't have an appointment but Jason, Mariela, and James were able to squeeze me in. Thanks so much y'all. I will for sure be going back in the future. Although I didn't purchase my vehicle at Mckaig I will be using the service department in the future.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Leek
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : James
Jul 24, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

Thank you for thinking of McKaig for your oil change. We want to be the place everyone thinks of as the place to go to keep your car, truck or SUV safe, reliable and fun to drive for as long as you wish to own it! Thank you for the accolades to our great staff and we look forward to serving you as well as your family and friends in the future. Be sure to ask about our 30 day Price Match guarantee on "tires!" Sincerely, Your East Texas "For the people" Service Solutions Team at McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

July 07, 2018

"Excellent service"

- Leobardogaona09

Fast friendly service at a affordable price. Definitely going again for service thanks you Mariela for taking care of my vehicle. Highly recommend for everyone

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 30, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

We appreciate your letting McKaig help you keep your car safe, reliable and fun t drive for as long as you wish to own it! Mariela is a very hard worker who really cares about her guests and doing a great job for them. Thank you for your business and for taking the time to write a review about your McKaig service experience. We look forward to serving you as well as your family and friends in the future. Sincerely, Your East Texas Dealer For the People McKaig Chevrolet Buick 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

July 07, 2018

"Very Fair"

- Lanewade14

I come to this dealership even though I live all the way in Tyler because of its prompt and great work. Mariella Hernandez, one of the service advisors is very easy to work with. She always makes sure I’m getting the best deal, and points out services I may need to keep my car running in tip top shape!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Hernandez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 30, 2018 -

McKaig Chevrolet Buick - A Dealer For The People responded

Thank you for your business and loyalty to McKaig. We really appreciate you taking the time to write a review of your McKaig experience and telling others you drive from Tyler to Gladewater for McKaig to help keep your car safe, reliable and fun to drive for as long as you wish to own it! We look forward to serving you again as well as your family and friends. Sincerely, Your East Texas "For The People" Car Dealer 1110 E Broadway Ave (US HWY 80 @ E Loop 485) Gladewater, Texas 75647 The Antique Capital of East Texas

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