McLaughlin Subaru - Service Center

Oil leak, need valve cover gasket replaced. 2017 Crosstrex. I live over an hour away. I called to make an appointment to have it worked on. The lady who answered the phone in service was not 2017 Crosstrex. I live over an hour away. I called to make an appointment to have it worked on. The lady who answered the phone in service was not helpful. She said that it would take two appointments. The first one is to diagnose the issue then a second one would be to fix it. I explained that I already knew what the issue was. I asked if they could have the parts on hand. She repeated, that the first appointment was to diagnose the issue and the second one is to repair it. I again explained that I already knew what the issue was, I am driving over an hour to bring the car in. Asked why I could not bring it it, have it repaired the same day while I wait. I am off work this week. I will not have time to come back. She said it was thier policy. I asked if I brought it in, have their master mechanic look at it, as policy stated, the mechanic agreed, woud they be able to fix it the same day? She said, if the parts are on hand. I repeated myself asking if they can have the parts ready because I already had a Master Mechanic (Ford) confirm what was wrong, Ford just did not have the Subaru tools needed. I again explained that I am driving a good distance and do not have time to come back a second time. She asked me to stop talking over her. She kept saying the same thing over and over. 2 appointments were needed, they would need to order the parts, not sure if they would have time the same day to fix it. She said I was not listening to her. So I asked, if I brought the car down today, dropped it off, would they be able to look at it, order the parts, even though we already know what is needed to fix it and have it ready to pick up by friday? She again, said I was not listening to what she was saying, Because the master mechanic would need to look at it. At this point, she was not listening and hearing what I was saying. I only have 3 days to get this fixed. I live over an hour away. I was willing to either wait there all day for the car to be fixed or to drop it off and pick it up on Friday. She HUNG UP ON ME! Even though she works in the service department, there is absolutely nothing customer service about her. There was zero effort on her part to help fix this oil leak. Very poor customer service. More

Easy appointment made, proper service completed on timely manner, and they washed the vehicle. Great service. manner, and they washed the vehicle. Great service. More

Great Attention to quality and detail. Clear explanation of work performed which matched my request. I highly recommend this dealer. Thank you Clear explanation of work performed which matched my request. I highly recommend this dealer. Thank you More

Dan remember us from our first Forester and help us with our second one. Always very helpful. our second one. Always very helpful. More

Very pleasant to work with. Has a nice waiting room with snacks and drinks. Thanks! Has a nice waiting room with snacks and drinks. Thanks! More

good , keeps up to date - shows what need to be done keeps informed , nice waiting room keeps informed , nice waiting room More

Friendly people. Listens to what the customer wants and needs. Always goes beyond the need to help when needed. Offers a great product (cars). Run and get yours today Listens to what the customer wants and needs. Always goes beyond the need to help when needed. Offers a great product (cars). Run and get yours today, you won't regret it! More

Very knowledgeable staff. Courteous advisors. Took time to explain everything they recommend. The waiting area was extremely clean and comfortable Courteous advisors. Took time to explain everything they recommend. The waiting area was extremely clean and comfortable More

I went in to have my first oil change and inspection done on my Subaru Forester since I purchased it. It all went very well with no problems. The service was outstanding and the time it took to complete th on my Subaru Forester since I purchased it. It all went very well with no problems. The service was outstanding and the time it took to complete the job was just how long they said it would be. They even gave the vehicle a free car wash! More

The quote was far less than the end bill Should never be that way bought the car from you that way bought the car from you More