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60 Reviews of McLaughlin Subaru - Service Center
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April 10, 2023
Top-notch. Our Outback got in a fender bender and needed repairs. McLaughlin's gave us an honest assessment on the repairs/cost and kept us informed throughout Our Outback got in a fender bender and needed repairs. McLaughlin's gave us an honest assessment on the repairs/cost and kept us informed throughout the whole process. They stand behind their work and we are completely satisfied. More
by hatch2103
Employees Worked With
Tanner
March 21, 2023
I bought a used Outback from a private party that had purchased and always had serviced at McLaughlin. I continued that tradition and have not been disappointed. Any issues are fully explained. The wait purchased and always had serviced at McLaughlin. I continued that tradition and have not been disappointed. Any issues are fully explained. The waiting area is exceptional. More
by mark.weigand
Employees Worked With
December 19, 2022
This is our 3rd vehicle from this dealership, will continue to use them when looking to update vehicles! continue to use them when looking to update vehicles! More
by Mary
Employees Worked With
March 11, 2022
I continue to be amazed by the professionalism Of McLaughlin Subarus’ repair crew. They are straightforward, informative and timely. I gladly travel an hour out of my way just to come to this dealers McLaughlin Subarus’ repair crew. They are straightforward, informative and timely. I gladly travel an hour out of my way just to come to this dealership. Can’t recommend them highly enough More
by BC
Employees Worked With
August 14, 2021
I had purchased a 2020 Subaru Outback last spring. While traveling and having my vehicle serviced in Florida, it was brought to my attention that I had some uneven tire wear. I took the Outback to McLaughli traveling and having my vehicle serviced in Florida, it was brought to my attention that I had some uneven tire wear. I took the Outback to McLaughlin Subaru for service. Jake went out of his way to get me in to look at the problem. He stated that I needed an alignment and 4 new tires. Jake's service manager said that Subaru would stand behind the issue and provided me with a loaner vehicle while they repaired my Outback. I received an alignment and 4 new tires at no cost to me. Top notch customer service! Thanks Jake! More
by rlincoln231
Employees Worked With
Jacob Hageman
January 18, 2021
Every one I encountered was very pleasant and explained about the care for my new vehicle ,I am very happy with the way they take care of their customers about the care for my new vehicle ,I am very happy with the way they take care of their customers More
by hjfirebird
Employees Worked With
June 18, 2018
Fast, easy and informative I wish McLaughlin Moters was my dealership in Houston, TX. While driving to the Quad Cities my windshield was chipped. I called the dealership and Sh I wish McLaughlin Moters was my dealership in Houston, TX. While driving to the Quad Cities my windshield was chipped. I called the dealership and Sherrie S. Was fantastic. She scheduled the repair of the windshield and an oil change for me like I was a regular customer. The work was done on time and everyone I came into contact with was very pleasant. I also had an issue with a reacurring message on my on call system. My dealership said it would go away in a few days...it didn't...Matt and Brian took the time to fugure it out when they could have been making money selling a new car...They also showed me features on my car I didn't know I had. Thank you Sherrie, Matt and Brian... More
by Hou,cyndee1220
May 25, 2018
Sherrie's THE BEST! I always get a warm greeting when I go to this dealership and see Sherrie. She's been very good to me over the years and I can't say enough great thin I always get a warm greeting when I go to this dealership and see Sherrie. She's been very good to me over the years and I can't say enough great things about her. She is kind, friendly, honest, and a delight to work with. Ask for Sherrie the next time you're there, and you'll know what I'm talking about. SHE'S GREAT!! More
by K-sara
Employees Worked With
Sherrie Schmitt
February 24, 2018
They destroyed my 2008 Subaru Forester For their service I should say "no stars" at all. My 2008 Subaru Forester has been serviced by them for the last 2 years and a half, first time I drov For their service I should say "no stars" at all. My 2008 Subaru Forester has been serviced by them for the last 2 years and a half, first time I drove from Moline to Galesburg without coolant. A year later I had to change the radiator. My head gaskets failed and they changed in 2015, Subaru of America paid for it, for the last 2 years, I have drove a car with a cracked head gaskets spraying oil everywhere to a point that my car almost got on fire without knowing it. There was black oil all over the motor and smoking coming under the hood. Last time I made a complaint of smoking coming under the hood after an oil change "they told me it was just an oil spill". Then to finish killing my Subaru, my last oil change, they left the drain oil plug loose. I park on a gravel driveway and I did not notice more of the oil leak besides the head gaskets . When I bought the car to another dealership in town I found out the cracked head gaskets, the drain plug loose and the most surprising was "you have oil sprayed everywhere in your motor up and under . It will be impossible for a mechanic not noticed that. Who has been servicing you? I won't bring there again, maybe bring to another Dealership in Peoria , but no Moline. I had no words when I heard that! I always trusted Subaru Services in the East Coast, that is when I moved to the Midwest I thought here will be the same, I even brought my car on a trailer to avoid driving over 3,000 miles when I moved. Well I was wrong! They killed my 2008 Subaru Forester. Hope you are not lucky to get the same service that I did that destroyed my car. More
by Tania
Employees Worked With
Beth Scherrman
June 22, 2017
Best service department anywhere Sherry is the best Service Manager I have ever dealt with. Pleasant personality, gets things done quickly and at a fair price. Because of McLaughlin Sherry is the best Service Manager I have ever dealt with. Pleasant personality, gets things done quickly and at a fair price. Because of McLaughlin's service department I will always own a Volvo, Cadillac or Subaru which are the three brands they carry. I have talked people into these brands because of the service department. More
by Volvo03
Employees Worked With
Michelle Gau, Sherrie Schmitt
