McLoughlin Chevrolet

I had a simple oil change but really appreciated the kindness and information he exhibited when assisting another customer with a more complex service situation. kindness and information he exhibited when assisting another customer with a more complex service situation. More

The service on my vehicle was completed in a timely manor according to the email I received. I was not checking my personal email while sitting in the waiting room and after sitting there for 3 hours I went according to the email I received. I was not checking my personal email while sitting in the waiting room and after sitting there for 3 hours I went to ask why it was taking so long. Nobody came to the waiting room to tell me it was done and I sat there for over two hours with my truck sitting in the parking lot ready for me. Really unhappy about it. More

Alex is a nice young guy. He is knowledgeable, and answered all my questions. My car was in very nice condition. I would give them a 10 if they didn't try to sell me of wha He is knowledgeable, and answered all my questions. My car was in very nice condition. I would give them a 10 if they didn't try to sell me of what I didn't need. More

We had a fantastic experience with Alicia and the McLoughlin Chevy team as we purchased our son a car today! Alicia is knowledgeable, responsive, and highly effective as a sales representative. She a McLoughlin Chevy team as we purchased our son a car today! Alicia is knowledgeable, responsive, and highly effective as a sales representative. She answered all of our questions and went above and beyond making sure we were satisfied. She helped us meet our goals and we are delighted with the end result. We highly recommend this dealership and the sales crew. We will definitely go there for the future service on our new vehicle as well. Top notch experience! Thank you, Alicia and McLoughlin Chevrolet. More

This was my 5th experience purchasing a vehicle at a dealership and it was hands down the worst. In summary, I did not appreciate the pressure tactics, the process was drawn out far beyond what it neede dealership and it was hands down the worst. In summary, I did not appreciate the pressure tactics, the process was drawn out far beyond what it needed to be (partially due to relentless attempts to upsell), an unapproved credit check was attempted, and the ELECTRIC VEHICLE did not come with a charging cable, which I did not know until the deal was done. Details below. - Lot: CarFax report requested (there were things that indicated possible water damage). I reviewed it UNDER OBSERVATION (no water damage) - “Okay, thank you. I need to think about it.” The response was such that I felt my face turn red: “What’s there to think about? It’s all right there. What else do you need?” I wish I could convey the tone; it was very pushy. I informed him that I need to think about the price being $9k more than I anticipated due to ineligibility for the tax credit. - I decided to buy and informed him I would be paying cash and I just wanted the vehicle as is, that’s IT. - Paperwork: basic, then the price sheet. He returned with a price that included a warranty and something else. I said I don’t want it. "Why?" It doesn’t matter, I don’t want it, I just want the car. In an inappropriately firm tone he replied that he was going to read the details to me anyway, and he did. Me: “JUST THE CAR.” He pressed the issue of why I wouldn’t want to pay for at least a warranty – to an inappropriate degree. Goes to get price adjustment and returns with “what if I can get the price down?” NO. Okay, let me go get the price sheet with just the car. Yet another person enters to ask me why I don’t want to buy extras, what if the price went down, yadayada. NO. “Okay. But why?” this goes on until finally... - One at a time I’m brought pieces of paper to sign – waiting in between. One of them is a paper with “Experian” listed at the top. I exclaimed “You ran my credit report?! Why would you do that?! I’m paying cash!” (If you don’t know, when a vendor runs your credit report, it affects your score.) The response was, well we couldn’t because it was blocked, but we needed to run an Ofax (?) report as part of our process. Well, seems like you were able to do what you needed without having run my credit report, so I’m extremely unhappy it was even attempted. The only way you know my credit is frozen is if you try to run a report on it. - Finally, I get to go to another office to see the finance manager. That went well; aside from him asking me why I didn’t want to buy extras (at least only once and not forcefully), this was the only part of the experience that wasn’t frustrating. He was very efficient, quick, polite, and even funny - and the only reason there are two stars rather than one. - Now I think I get to leave. I have the keys. I say and what about the charging cable? “Oh, yeah, I looked, we don’t have one for it” (from the salesperson I dealt with). WOW. I think that may have been a negotiating point. Anyway, whatever, here I go in my new EV, which has 40% battery and no cable to charge it (I know about charging stations – they cost money and take time…much of which I spent trying to make what should have been a quick and easy purchase). But then we have to do the OnStar welcome call. I think it took about 2 hours from paperwork start to me actually leaving. For an as-is, straightforward, cash purchase it could have been far more efficient, far less pushy, and I just didn’t feel good when I left. I understand salespeople have a job to do and not asking is losing a sale, but when someone firmly says NO, they likely mean NO. I thought I had made that clear – many times during the process – but my sentiments were ignored and I found it to be rather disrespectful and a HUGE waste of everyone's time. The whole experience really took the fun out of getting a new car. This dealership seems to have a good stock and is probably the most conveniently located for me, but I would not return or recommend them. More

As always, Wayne was friendly and helpful. The dealership is always clean and everyone is professional. The dealership is always clean and everyone is professional. More

ALL AROUND WORST CAR BUYING EXPERIENCE. DO NOT RECOMMEND. TERRIBLE CUSTOMERS SERVICE WITH POOR COMMUNTICATION SKILLS. DO NOT RECOMMEND. TERRIBLE CUSTOMERS SERVICE WITH POOR COMMUNTICATION SKILLS. More

SHE IS ALLWAYS VERY NICE AND PROFECIONAL REALLY NICE LADY TO DEAL WITH I DEFINITELY RECOMENDED THER SERVICE TO DEAL WITH I DEFINITELY RECOMENDED THER SERVICE More