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Med Center Mazda - Service Center

Pelham, AL

4.6
1,912 Reviews

1,912 Reviews of Med Center Mazda - Service Center

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April 16, 2022

I am very pleased with the quality of service that I receive. I would recommend the dealership to other Mazda owners. More

by kalexander6274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Morris
Apr 18, 2022 -

Med Center Mazda responded

We really appreciate you taking the time to leave us such a great review! Please reach out if you have any questions and we look forward to working with you again in the future.

April 16, 2022

Friendly staff. Still have an issue to resolve with infotainment. This is my second visit for service. I will be back. More

by JWM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rubin Lapidus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Morris
Apr 18, 2022 -

Med Center Mazda responded

Thanks for your review. We look forward to assisting you with your infotainment issue in the future. We are excited to work with you again.

April 15, 2022

All of the service staff was friendly and helpful on the phone and in person. More

by danamodom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Med Center Mazda responded

Thanks for taking time out of your day to review us. We will share this with the team!

April 15, 2022

Med Center Mazda is the best dealership in the Metro Birmingham area. They go over and above regarding customer service. More

by lyle58d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Med Center Mazda responded

We really appreciate the kind words about our team! Thank you for your business and we look forward to your next visit with us.

April 15, 2022

Pleased with the service experience. My concerns were remedied in a quick efficient manner here. More

by TURPENNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Med Center Mazda responded

We’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!

April 14, 2022

Overall had great experience with them. They were constantly in touch with me and updating me on each and every step and kept me in loop about any delays those were expected due to the covi More

by Aakiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Med Center Mazda responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

April 14, 2022

Service was on time. Friendly staff. Also, received a video of my car. Have never seen that before. Will use them again. More

by valerievines885
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Apr 15, 2022 -

Med Center Mazda responded

Thank you for trusting us with your vehicle, Valerie! We appreciate the opportunity to get your car running like new and are glad that you enjoyed the video with your service. Please let us know if there is anything else we can do for you. Drive safe!

Apr 15, 2022 -

valerievines885 responded

Hi. I am wondering why my invoice and Carfax only says oil change and tire rotation. I signed up for the 30,000 mile service online. Was that not done?

April 13, 2022

Dewayne was wonderful as always. Providing me with what I ask for and not trying to boost his sales. He's an honest guy, and I appreciate that. More

by pkakol9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Med Center Mazda responded

Thank you for taking the time to leave us a review. We're glad to hear that Dewayne has been repeatedly helpful and has continued to provide you with quality service. If you have any questions, please feel free to let us know. We look forward to working with you again. Have a great day!

April 13, 2022

They did a great job up until the point that I had requested them to replace the negative terminal and cable on my wife’s Mazda 3. As the battery had corroded and died, causing me to replace the batte More

by NINEPIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Hobbs
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Med Center Mazda responded

Thank you for your review. We apologize that your service criteria was misunderstood. Our service technicians aim to satisfy the needs of our customers, but miscommunications can occur. We would love to speak with you and help get your issue resolved. When convenient, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com.

April 12, 2022

They were very inconsistent with updating my insurance and I. Also very hard to get in touch with. More

by Sophiegcross23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kent
May 02, 2022 -

Med Center Mazda responded

Sophie, Thank you for your feedback. We apologize that you have had trouble getting into contact with us and for the issues regarding your insurance. We'd love to speak with you and help resolve any issues involving your insurance and answer any questions that you might have. When convenient, please reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com.

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