Mel Hambelton Ford

Awesome Service On Sunday, June 10th, my in-laws, who are in their mid-seventies, drove from their home in south Louisiana to Wichita for a visit. While south of Tul On Sunday, June 10th, my in-laws, who are in their mid-seventies, drove from their home in south Louisiana to Wichita for a visit. While south of Tulsa, they decided to stop and fill up. When they started the car again, there was a loud noise, smoke started coming out of the hood and there was a funny smell in the car. My father-in-law shut the car off and opened the hood to inspect what had happened. After poking around a bit he realized that part of the air conditioner had broken apart. This was strange because it was part of an overall fix from an accident he was in and that part was rebuilt by the body shop. He taped it together, however now they were without air conditioning in the 90-plus degree heat, still with several hours to go. They would have stopped, but had an ice chest full of food for us. When they arrived at our house, it was 7:30 PM; they were exhausted, drenched in sweat and in a very unpleasant mood. I would have been also if I had driven that long with the windows down to try and get some sort of relief. My father-in-law asked me where to take the car, a Ford Edge. I recommended my local shop until he said he would prefer to take it to a Ford dealer and asked how many we had in Wichita. Since I have a friend who recently had a series of bad experiences at the “other” dealer in Wichita on the east side and remembering someone saying something positive about Mel Hambelton, I told him to try you. That made me a little nervous because I had no personal experience and just stuck my neck out with him. The next morning he and my mother-in-law paid you a visit. I was honestly nervous all day at work knowing that I would hear about it first thing when I got home. Sure enough when I walked in the door, my father-in-law was waiting to tell me about his experience. He could not stop gushing about how well everything went. It seems that when he drove in and told the service advisor his story, she told him that they would be happy to get him taken care of that day. He said the shop was very busy but the advisor did not use that as an excuse and got his vehicle pulled back quickly. He then told me about how nice the waiting area is, how good his chorizo burrito was at the customer lunch counter and how friendly everyone was. He also complimented your service staff on taking pictures and videos for him regarding the damages so he could take that to his insurance company. The mechanic also did not just fix the original problem but took the time to make sure other things were good. By doing this, he pointed out several other issues from the previous fix that needed attention. He said everyone really seemed to go above and beyond for him. The last thing he said was how reasonable the bill was. Please accept my sincere thanks for making what was a terrible experience much better. I wish I had everyone’s name so that I could call him or her out personally. I ask that you look into who had contact with him and make sure they know how much they did to make him feel like a valued customer. I will definitely recommend your service department going forward and have shared this story to my friend who used “the other guy”. Your dealership truly shows what good values are all about and what it means to be Wichita proud. More

GREAT experience Went to purchase a new SUV, did not expect to leave with my dream SUV, within budget! I worked with Ryan Trilli who was very attentive, knowledgeable, Went to purchase a new SUV, did not expect to leave with my dream SUV, within budget! I worked with Ryan Trilli who was very attentive, knowledgeable, and friendly. The process was very easy, and just overall enjoyable! #thankyoumhford More

Mel Hambelton Ford I’ve have now been to Mel Hambelton Ford twice for cars. Great company and very helpful and positive environment. Each time I was assit by Dorian Fox I’ve have now been to Mel Hambelton Ford twice for cars. Great company and very helpful and positive environment. Each time I was assit by Dorian Fox who was very energetic and informed about any of my concerns. He has met every need or want I was looking for. Great guy! I will definitely recommend the company and him to anyone. More

Honest and helpful Jon Jackson is a very honest and helpful sales associate. He is very knowledgeable and really tries hard to make your experience a pleasant one. Jon Jackson is a very honest and helpful sales associate. He is very knowledgeable and really tries hard to make your experience a pleasant one. More

Great to work with Jon was excellent to work with, he listened to what we needed and helped us select a vehicle that fit in our budget. I would recommend him to anyone t Jon was excellent to work with, he listened to what we needed and helped us select a vehicle that fit in our budget. I would recommend him to anyone that wants a great buying experience. More

Great experience with The Redneck Guy! I recently bought a vehicle from The Redneck Guy, Robert Kinney and we had a wonderful experience. I would definitely recommend him to anyone! Great, I recently bought a vehicle from The Redneck Guy, Robert Kinney and we had a wonderful experience. I would definitely recommend him to anyone! Great, Great, Great!! More

Dorian Fox Dorian was able to answer any questions I had regarding the process, industry competitors to the car I wanted, as well as any of the cars we were driv Dorian was able to answer any questions I had regarding the process, industry competitors to the car I wanted, as well as any of the cars we were driving. I’m the end, Dorian was one of the main reasons I purchased a car from this dealership. I was extremely satisfied in his honesty, professionalism, and knowledge. More

To the “T” Walked in and out in less than 2 hours with our brand new car. Sales, finance and all the staff was upbeat and engaging with us as we had a small wai Walked in and out in less than 2 hours with our brand new car. Sales, finance and all the staff was upbeat and engaging with us as we had a small wait. We walked in towards the end of the day but we feel we still got 100% attention. Did not feel rushed or pressured for anything, we were driving this experience. This is the big corner of 119th and Kellogg. More

Ed Hussein Ed was great. Easy going and no pressure and got us a great deal. Highly recommend talking to Ed. Thank you for a great experience!! Ed was great. Easy going and no pressure and got us a great deal. Highly recommend talking to Ed. Thank you for a great experience!! More

Ed Hussein Ed did a great job. Worked hard to find us a truck we liked and that fit our needs. It was awesome to not feel like we were being stalked while we l Ed did a great job. Worked hard to find us a truck we liked and that fit our needs. It was awesome to not feel like we were being stalked while we looked at trucks or pressured into making a decision we didn’t want to make. He showed us whatever we asked him to and never came across as impositioned. We have many friends we’ve referred to a salesman that is no longer here and thrilled that we now a new guy to send much business!!! More