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Mel Hambelton Ford

Wichita, KS

4.8
2,157 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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11771 West Kellogg Street

Wichita, KS

67209

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Showing 2,157 reviews

April 17, 2015

Mir Handled Everything So I live quite a few hours away from the dealership, around three hours. Mir and I were able to work through everything on the phone and overcome tha More

by MblaZe7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mir Rahman, Reeve Zimmerman
Apr 29, 2015 -

Mel Hambelton Ford responded

MblaZe7, thank you for giving us a positive review. We're glad to see that you were well taken care of. Please let us know if there's anything else we can do for you! Have a great day.

April 17, 2015

Sales and service We have purchased both new and used from this dealership and have had nothing less than excellence from them. They are committed to excellent customer More

by midwest1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Rank
Apr 17, 2015 -

Mel Hambelton Ford responded

midwest1, we appreciate the positive review! You're right, our #1 goal is customer service and we're glad we've been able to provide that to you. Please let us know if there's anything else we can do for you! Have a great day.

April 15, 2015

GREAT! GREAT EXPERIENCE WITH SALES AND SERVICE DEPT. SERVICE WAS VERY VERY HELPFUL. MATT IN THE SERVICE DEPT WAS GREAT AT HANDLING MY PROBLEM , PROVIDED S More

by CHARFROMOZ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MATT IN SERVICE DEPT......GREAT CUSTOMER SERVICE!, Milton Sanchez
Apr 17, 2015 -

Mel Hambelton Ford responded

CHARFROMOZ, thank you for giving us a positive review. We're always trying to work hard to keep our customers happy! Please give us a call or come in if you need anything else in the future. Have a great day!

April 14, 2015

first new car This was the first time I purchase a new vehicle. I wasn't sure what to expect. I worked with Craig Brown.He wasn't pushy at all, he was more worried More

by Seth2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 17, 2015 -

Mel Hambelton Ford responded

Seth2015, we are extremely happy that your first new car buying experience went smoothly with Craig. We aim to provide #1 customer service above anything else here at Mel Hambelton Ford. If there is anything else you need please come in or give us a call. We'll be more than happy to help!

April 14, 2015

I wouldn't take my Explorer anywhere else for repairs. I am treated with respect, and given information I can understand about my Explorer. Matt called to check on the work that was done. Thanks! More

by Explorer64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Rich in the Service Dept.
Apr 17, 2015 -

Mel Hambelton Ford responded

Explorer64, thank you for the positive review! We're glad that your experiences with us have always gone well. As always, don't hesitate to come in or give us a call if you need anything else! Have a good day.

April 12, 2015

Always welcoming I love to keep coming back to your dealership to renew my purchases because I know that you will work with me to get a fair deal. More

by kkinder896
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 17, 2015 -

Mel Hambelton Ford responded

kkinder896, we appreciate your honesty and sharing your experience with us. If you need anything else in the future please come by or give us a call! Have a great day.

April 11, 2015

Cody Hazard A+ My husband and I had a great experience with Cody at MHF when we purchased our new Ford. He was friendly and knowledgable, and showed us exactly what More

by Roach0621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Haase, Cody Hazard
Apr 17, 2015 -

Mel Hambelton Ford responded

Roach0621, thank you for the 5 star review of Mel Hambelton Ford and Cody! It makes us happy to know that Cody is taking such great care of you. Have a great day and we hope you continue to enjoy your new Ford!

April 10, 2015

One of the better dealerships for service. Bottom line, no dealership is ever going to be a bargain for repairs. That being said they did a great job of getting my truck towed in, evaluated, a More

by Dills87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan in Service
Apr 17, 2015 -

Mel Hambelton Ford responded

Dills87, thank you for sharing your experience with us. Once you have a chance to use your 4WD, will you be willing to update your review? We'd really appreciate it. Please let us know if there's anything else we can do for you in the future. Have a good day.

April 10, 2015

Dan was great to work with Had a Ford recall and this was our first visit to MH. Dan was very friendly and professional, which was much appreciated. We will definitely be back More

by RONNIEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Hickey
Apr 17, 2015 -

Mel Hambelton Ford responded

RONNIEL, we're glad we could meet your expectations and get your car fixed for you. Have a great day and we'll see you again in the future!

April 10, 2015

Great Experience Mir took care of our needs in what we were looking for in a vehicle. No pressure at any time. Great service after the sale with Matt in service! More

by Chucker 33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt in service, Mir Rahman
Apr 17, 2015 -

Mel Hambelton Ford responded

Chucker 33, thank you for telling us about your experience! We're happy to hear that you were well taken care of in both sales and service. Enjoy your new vehicle and give us a call if you need anything in the future. Thanks again!

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