Mercedes-Benz Manhattan

It is with great pleasure that I am writing this review. This is now our second car purchased with Greg and we cannot speak highly enough of him. We have been with Mercedes for over 20 years and unfortu This is now our second car purchased with Greg and we cannot speak highly enough of him. We have been with Mercedes for over 20 years and unfortunately had some trouble with our last vehicle. We were debating whether or not to go forward with another Mercedes yet Greg easily won us back to the dealership and the brand. Greg knew that we may be switching brands and without saying a word or asking for a contract or deposit he ordered the car we were considering without our knowing. When we called to discuss the other options we were considering Greg mentioned that he had ordered a car for us so that we could at least look at it and see if it met our expectations. What representative would have done that? Once we saw the car, needless to say we fell in love with it and Greg truly worked out a wonderful deal for us. He truly cares about his clients and has done nothing but try to listen to our concerns and make us happy. Even with our prior vehicle, when he would see us at the dealership he would make it a point to say hello and see how we were doing. Whenever, we go to the dealer for service he always will say hello and ask if there is anything he can do. This is truly 5 star service with a heart. The dealership has been like family to us as we have been with them since we leased our first vehicle. I never have an issue, a loaner is always ready for me and time is not wasted when I am there. I want to thank Matt Gesik, Katy Sweeney as well as the wonderful team in the loaner department who always have a car ready for me, even if it is on a moments notice. Needless, to say, Greg has won our hearts back and have kept us with Mercedes Benz. My only criticism is the new design of the showroom. Black is wonderful for design but it does not work for this dealership. It is truly rather depressing and dark and it is my opinion that the design should be revisited. Again, it is truly my pleasure to rave about Gregory and all that have gone out of their way to keep us and take care of us. Peter. More

Angelo Sanchez has been helping me with my car. He has been very friendly and helpful in getting me to understand what needed to be done with my car. I hope he is the service agent I get the next time I h been very friendly and helpful in getting me to understand what needed to be done with my car. I hope he is the service agent I get the next time I have to bring my car in! More

John Hart is a great dealer. He goes above and beyond - he helped us navigate buying a new car after a severe crash during the pandemic. he helped us navigate buying a new car after a severe crash during the pandemic. More

Had a phenomenal experience purchasing a pre-owned 2017 smart fortwo with Andrey Pinkhasov. He was friendly, and neither he nor anyone else at the dealership pressured me into purchasing extras (tire packa smart fortwo with Andrey Pinkhasov. He was friendly, and neither he nor anyone else at the dealership pressured me into purchasing extras (tire packages, warranties, etc). Despite being pre-owned, the car was delivered in immaculate condition, and only has 6,500 miles on it as a lease return. The price was fair for the car's value/mileage. Andrey called a couple of days later to follow up, and ensure I was happy with the car. Very pleased with the experience! More

Mercedes Benz Manhattan is an incredible dealership. From the moment we called to the moment we drove away our brand new car, and even after via personal check-ins, we felt valued, respected, and cared for. the moment we called to the moment we drove away our brand new car, and even after via personal check-ins, we felt valued, respected, and cared for. We will recommend this dealership to everyone - friends, family, strangers. Given our experience at the dealership and love for the car, we will be Mercedes-Benz drivers for life. Thank you especially to John Ademaj (exceptional primary contact and lovely person), Anthony LaSpada, Scott Malise, and Tom Shanley. - Joe and Maeve More

Best sales consultant in the USA.He Knows MB autos Best sales consultant in the USA. He Knows MB autos better than anybody that I have ever dealt with. I bought 5 cars from him, everything sent smoo Best sales consultant in the USA. He Knows MB autos better than anybody that I have ever dealt with. I bought 5 cars from him, everything sent smooth. Ask for John Hart in sales, you will have the best experience, no none, just good deals. More

John was a great, attentive salesman and we truly enjoyed our experience at Mercedes Manhattan. I have no doubt we will be back in the future. our experience at Mercedes Manhattan. I have no doubt we will be back in the future. More

Another seemless sales and delivery experience by John Hart. Excellent customer support and knowledge of the Mercedes brand..Satisfaction driven sales professional towards customers needs and ques Hart. Excellent customer support and knowledge of the Mercedes brand..Satisfaction driven sales professional towards customers needs and questions before and after the sale. More

I am currently on my 3rd lease. Each one of them I did with John Hart. Every time he did an excellent job. He was trustworthy, straightforward, highly professional and very efficient. He is a quick to res with John Hart. Every time he did an excellent job. He was trustworthy, straightforward, highly professional and very efficient. He is a quick to respond and answer all my questions. I will not hesitate to return for another lease. It is always a pleasure to work with him. More

I was investigating dealerships during the lockdown. John Hart was one of the few to return my calls. I was drawn to his knowledge of the car I wanted; but more so by his sincerity. He came across as a reall Hart was one of the few to return my calls. I was drawn to his knowledge of the car I wanted; but more so by his sincerity. He came across as a really nice person. And when I finally got to meet him, I found my instincts were spot on. I am totally satisfied with my interactions with him. I trust him. My only disappointment is the length of time waiting for my GLS450 to arrive!! If you are in the market for a MB, John's the guy! More