Mercedes-Benz Of Kansas City

Very responsive, very attentive crew. All dealings done via email, until car was picked up. Very professional, very thorough. Cut the best deal on the vehicle, too. Much better than Molle, Baron or sister via email, until car was picked up. Very professional, very thorough. Cut the best deal on the vehicle, too. Much better than Molle, Baron or sister dealer Aristocrat. More

This was the best car buying experience I have ever had. I have been working with Ernie for about 9 months to get the right Sprinter. He has always been friendly and I never felt pressure to buy before I w I have been working with Ernie for about 9 months to get the right Sprinter. He has always been friendly and I never felt pressure to buy before I was ready. He would check with me to see how I was doing and if I was still interested, about once a month if I hadn't talked to him. He called me to say the dealer was ordering in a Sprinter with the equipment and color I was interested in and that I shouldn't feel obligated to do anything. When I was finally ready to buy I wanted a different color and Ernie was able to get one from a dealer in Wisconsin with the equipment that I had to have. More

Our Salesperson was informative, caring and very helpful. He discussed our needs and helped us make the right decision for us. Everyone else was extremely helpful and friendly. I look forward to doing bus He discussed our needs and helped us make the right decision for us. Everyone else was extremely helpful and friendly. I look forward to doing business with them again. Thank you! More

It is nice to deal with an organization that believes in providing high quality. High quality in their product and high quality in customer contact and service. Yes, they are there to make a profit, they ha providing high quality. High quality in their product and high quality in customer contact and service. Yes, they are there to make a profit, they have to, but they also give high quality service. More

Been going to this Dealership for over four years. Each time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find o time my experience has been awful. They never have my car ready when promised. I have to hunt down someone after having made an appointment to find out where my car is when I arrive. NO follow up on if repairs are needed after them having the car over 7 hours. Charged me for serivces they forgot to perform had to go back and get item fixed after being charged for them fixing the requested repair. They do not care after they sell you a car!!!!!!!! Each time I let the Manager aware of their customer serivce issues there are many apolglogizes and excuses. Can they not run a dealership with reliable customer service and proper documentation on their invoices? My invoice shows my warranty expires in 2012 it actually expired in 2011. I had to call the Headquarters to get correct information and I purcahsed the car from them new????? More

Beautiful dealership, friendly sales team, reasonable follow-up on questions. Typical push for all types of warranties, extra services at the close - a little surprising for MB. follow-up on questions. Typical push for all types of warranties, extra services at the close - a little surprising for MB. More

I will never go to this dealer again because of the finance manager. I never seen a finance manger work so hard against me, I felt like I was working for him. I had to call him to check on my loan. He finance manager. I never seen a finance manger work so hard against me, I felt like I was working for him. I had to call him to check on my loan. He waited two days to get back to me, and if I had'nt called him, he would of never called me. Although Keven Kious was a great salesmen, after dealing with Tony Allen, I would advise anyone to go to another dealership. More

The whole process of getting in to a car was great David showed us all the different options we had, he was very helpful and patient during the selection. Our car buying experience had been the best we had showed us all the different options we had, he was very helpful and patient during the selection. Our car buying experience had been the best we had every had. Thanks David More

My father in law found this car for me (I am in Charlotte, NC) and Jesse was fantastic to work with. He went above and beyond to make sure we were satisfied with the car. I would highly recommend Charlotte, NC) and Jesse was fantastic to work with. He went above and beyond to make sure we were satisfied with the car. I would highly recommend Jesse to anyone looking to purchase a car. More

OVER ALL THE EXPERIENCE WAS GOOD. ANDY WAS HELPFUL AND KNOWLEDGEABLE. THE SALES MGR WAS DECEITFUL AND NOT PROFESSIONAL. HE DELIBERATELY MIS-REPRESENTED THE "DOCUMENT FEE"I AM SURPRISED TO FIND THIS PRACTI KNOWLEDGEABLE. THE SALES MGR WAS DECEITFUL AND NOT PROFESSIONAL. HE DELIBERATELY MIS-REPRESENTED THE "DOCUMENT FEE"I AM SURPRISED TO FIND THIS PRACTICE AT THIS LEVEL.HIS ONLY DEFENSE WAS "ARISTCRAT'S WAS $350.00". More