Mercedes-Benz Of Kansas City

Julie Langdon was the reason we purchased a vehicle from MB-KC. We first met Julie several months ago, but the dealer did not have the vehicle we were wanted. Later, we found the vehicle that we wanted at MB-KC. We first met Julie several months ago, but the dealer did not have the vehicle we were wanted. Later, we found the vehicle that we wanted at the other KC area Mercedes dealer, but we found the sales staff at the other dealer to be both arrogant and indifferent. So, we returned to see Julie and she eventually found a vehicle that worked for us and helped get the price to a reasonable level. She was pleasant, funny, and no high pressure - her sales manager was also helpful and friendly. Bottom line, the people at this dealership seemed to care if we were happy and were willing to deal as compared to the Kansas dealer who's attitude was "we have the product you want, so we don't have to treat you well." If our vehicle performs well, we will by our next one from Julie, too. More

This was our 3rd purchase of a Sprinter Van from Mercedes of KC in the last couple of years, and Ernie Temple has always come through and found us what we needed. He has always been friendly and helpful and of KC in the last couple of years, and Ernie Temple has always come through and found us what we needed. He has always been friendly and helpful and always follows up with me and checks in with me at least once a quater just to see how things are going. More

We appreciated the straight forward sales approach,( no games ) and friendliness of your staff. We have used your service department for some time but this was our first purchase from MBKC. We would recomm games ) and friendliness of your staff. We have used your service department for some time but this was our first purchase from MBKC. We would recommend this business. More

Had a great experience and love my car (C300 4MATIC). Had a great experience and love my car (C300 4MATIC). Julie worked really hard to find the car I wanted and helped with everything I asked througho Had a great experience and love my car (C300 4MATIC). Julie worked really hard to find the car I wanted and helped with everything I asked throughout the process. Would highly recommend them!!! More

My experience with the purchase began through the USAA Car Buying Service. Ralph Schweer contacted me by phone less than an hour after I completed USAA's online vehicle selection and pricing process. Ra Car Buying Service. Ralph Schweer contacted me by phone less than an hour after I completed USAA's online vehicle selection and pricing process. Ralph attempted to find an available vehicle that met my criteria but one was not available. I then met with Ralph and did a test drive of a vehicle similar to what I wanted. He told me that the dealership had a manufacturing slot available in early in January and by using it I could get whatever I wanted. I accepted that offer and now have the new car exactly as I specified and it was delivered a couple of days earlier than the date he originally estimated last November. Ralph kept me very well informed of the status of the car throughout the building, shipping, and delivery process. I met with Julie and Fernando when I took delivery of the car. Julie thoroughly described the features and how the dealership's service process works and Fernando prepared the paperwork and described various post-delivery maintenance options available. Overall, all three employees were very friendly, courteous, knowledgable, and helpful. There was never any pressure to buy or add anything that I didn't want and all aspects of the process were totally clear. The performance of each of the three exceeded my expectations and compared to the numerous other new cars I've purchased from other dealers in several states, they are absolutely the best. My overall experience was superb. More

This was the third vehicle purchase from a dealership for my wife and me. We had a phenomenal experience and will be making sure to recommend everyone we know to this dealer. my wife and me. We had a phenomenal experience and will be making sure to recommend everyone we know to this dealer. More

Julie was great in helping us out and making a decision on the purchase of my wife’s 2013 E-350 4Matic. It was a present for my wife for our 40th wedding anniversary. She was very informative and detail or on the purchase of my wife’s 2013 E-350 4Matic. It was a present for my wife for our 40th wedding anniversary. She was very informative and detail orientated throughout the entire process. I personally know associates at other dealerships in California, N.Y. and Florida. After meeting Julie, answering the right questions and quick to respond to questions who could say no. She is a nice person and very professional, had all the documents ready and the process was completed within a couple of hours. I have already recommended her to our friends and family, locally and out of town. Ruben Ambriz More

I had a great experience at MB of KC and would definitely recommend someone who is looking to get excellent customer service and get things done in a timely fashion to stop in. I had limited time frames to g recommend someone who is looking to get excellent customer service and get things done in a timely fashion to stop in. I had limited time frames to get the new car purchased due to a busy schedule and still got things wrapped up in a timely manner. To ensure a legitimate customer experience, they went came and picked me up and made sure I was comfortable the entire time. I greatly appreciate the effort the team put in. A lot of moving parts and still made it happen. Thanks again to MB of KC. More

I have purchased many cars over the years mostly NEW, but I have purchased some used and unfortunately had some bad experiences. This dealership, and especially Fernando really took care of me and my purcha I have purchased some used and unfortunately had some bad experiences. This dealership, and especially Fernando really took care of me and my purchase. I had a couple issues that I wanted addressed, and he quickly got them fixed the following business day! I would recommend this dealer for NEW and USED purchases, they are top notch! More

This was the fastest and most efficient experience for buying a new car. Due to a tight travel schedule, we had not a lot of time to complete the transaction. John is a very professional and nice sales p buying a new car. Due to a tight travel schedule, we had not a lot of time to complete the transaction. John is a very professional and nice sales person and he managed to prepare all documents ahead of time. As promised we were out within one hour! Thanks. I like my new car. More