Mercedes-Benz Of Kansas City

I have purchased many cars over the years mostly NEW, but I have purchased some used and unfortunately had some bad experiences. This dealership, and especially Fernando really took care of me and my purcha I have purchased some used and unfortunately had some bad experiences. This dealership, and especially Fernando really took care of me and my purchase. I had a couple issues that I wanted addressed, and he quickly got them fixed the following business day! I would recommend this dealer for NEW and USED purchases, they are top notch! More

This was the fastest and most efficient experience for buying a new car. Due to a tight travel schedule, we had not a lot of time to complete the transaction. John is a very professional and nice sales p buying a new car. Due to a tight travel schedule, we had not a lot of time to complete the transaction. John is a very professional and nice sales person and he managed to prepare all documents ahead of time. As promised we were out within one hour! Thanks. I like my new car. More

I worked with Dwayne Giles on the purchase of a pre-owned S550. Dwayne is professional, informative and not at all pushy. It was a great experience. S550. Dwayne is professional, informative and not at all pushy. It was a great experience. More

I talked with Ralph over the phone and he set everything in place, including recommending to get a "pre-approval" to eliminate some of the wait on the day we went to pick up the car. This was great, the c in place, including recommending to get a "pre-approval" to eliminate some of the wait on the day we went to pick up the car. This was great, the car was all ready and having the pre-approval cut about an hour wait at the dealership the day we signed the paperwork and picked up the car. Ritchie filled in for Ralph the day we went to the dealership due to the holidays and helped us finish off the deal without missing a beat. More

Julie is a fabulous sales woman who worked hard with attentention to detail throughout the entire transaction. She fulfilled my requests and was very easy to contact and quick to respond to questions. attentention to detail throughout the entire transaction. She fulfilled my requests and was very easy to contact and quick to respond to questions. I have purchased approx 20 Mercedes-Benz in my life and she was by far the best purchasing experience I have ever had! I have already referred a handful of family and friends to her and she has given them the same personalized care I received from her! Shauna Macauley More

Salesman, Aaron Butler, was very helpful and courteous. Orientation to the vehicle was thorough and in a comfortable environment. Aaron was very knowledgeable and when he did not know the answer to our que Orientation to the vehicle was thorough and in a comfortable environment. Aaron was very knowledgeable and when he did not know the answer to our questions, he would find another sales associate who could help. Overall great experience. More

Great experience. Drove from out of town to pick up a car. They helped make the process quick and easy. Would recommend this dealership to others. car. They helped make the process quick and easy. Would recommend this dealership to others. More

I can't say enough about Dwayne. A easy going great guy who makes buying a car a stress free process. If you get the chance to visit this beautiful car dealership I suggest you ask for him. They have a g who makes buying a car a stress free process. If you get the chance to visit this beautiful car dealership I suggest you ask for him. They have a great selection and fair prices. It was a good experience. Thanks Dwayne! More

Dwayne made the experience very pleasant. He worked with us to we found price and car that suited our needs. Not pushy at all. Very easy to deal with. us to we found price and car that suited our needs. Not pushy at all. Very easy to deal with. More

I purchased the Pro Pack for my newly purchaed vehicle. When I brought my vehicle in for the Pro Pack, I was offered a loaner car. My Pro Pack offer stated that I was to receive one "free" rental car for t When I brought my vehicle in for the Pro Pack, I was offered a loaner car. My Pro Pack offer stated that I was to receive one "free" rental car for the first Pro Pack installation. My "free" loaner car cost me over $47. I drove the loaner car less than 15 miles but I had to rent it for 1 1/2 days, which is how long the Service Department kept my vehicle to intall the Pro Pack. On the second day, I waited all day for a telephone call to say that my vehicle was ready. Finally, about 4:15 pm, I called to see if the vehicle was ready. I had left 2 telephone numbers, where I could be reached, but no one called to tell me the vehicle was ready. When I brought in my vehicle, I showed the Service Tech the ding in the vehicle's body that the salesman and I had noticed when the vehicle was sitting on the dealership's lot. The Service Tech noted the ding and said it would be repaired. When I picked up my vehicle, the ding was not even touched. I informed the Service department that this ding was not fixed. They said they would call me when the Dentless Removal person was available. I have yet to receive that telephone call informing me about the Dentless Removal person's schedule. I have learned my lesson about "loaner" cars from this dealership. Even though I will need to take off work for another Service Visit to have the ding removed, I will never use a "loaner" car from this dealership again. The salesman, Fernando, was great and I appreciated working with him. I only had issues with the Service Department. More