Mercedes-Benz of Alexandria

Great Experience bying a pre-owned car sight unseen Great Experience at this Dealership purchasing a pre-owned Porsche – SIGHT UNSEEN!!! Thanks to Avi Baider and the MB of Alexandria staff. I recently Great Experience at this Dealership purchasing a pre-owned Porsche – SIGHT UNSEEN!!! Thanks to Avi Baider and the MB of Alexandria staff. I recently purchased a 2011 Porsche from MB of Alexandria. I was very interested in the car as it was the color and had the options I wanted. However as I live in California I was not able to personally inspect the vehicle and had to weigh placing my trust in the dealership vs. the time and expense of personally inspecting the vehicle. I developed an excellent relationship with my sales person, Avi Baider who patiently answered an endless array of questions, provided an excellent picture portfolio and who instilled a level of trust and confidence that eliminated my fears of purchasing a vehicle sight unseen. Through the purchasing process I also receive prompt and competent assistance from other members of the MB of Alexandria staff. Bryan Rickerson, Sales Manager, assisted with shipping when Mr. Baider was on vacation. Guadelupe and Kathy provide excellent and prompt support handling the payment, transferrin the cars documentation etc. Upon receipt of the vehicle, it was exactly as described and actually exceeded my expectations. In summary MB of Alexandria provided what we all want in a vehicle transaction: trust, integrity, fair pricing, no hassle and no games. The best recommendation I can give is that I would gladly return for my next vehicle purchase even though I live in California! More

Saturday appointments - don't do it Do not schedule an appointment on Saturday - you may wait all morning and in my case, not even have the issue fixed the. In fact, after waiting two ho Do not schedule an appointment on Saturday - you may wait all morning and in my case, not even have the issue fixed the. In fact, after waiting two hours( I had an appointment by the way) I was sent on my way with no paperwork! Unbelievable. MB of Alexandria, you need better, more efficient service managers on Saturday who actually know what they're doing and not dismissive of customers. Note: You never know who your customer is and the impact you have on the service you give them, especially if it is poor. Be mindful of that. The dealership service employees(from the young woman who sits at the desk and gives no eye contact and has a scowl on her face to the indifferent service manager there on the weekend) are all rude, give you false "vehicle ready times" even though you have an appointment and in some cases and overall indifferent. This has happened twice to me. I've owned several Mercedes and had them serviced all over the country and this dealership is by far at the bottom of the rung when it comes to caring about customers. I've had stellar customer service treatment and then there's this at Mercedes Benz of Alexandria. It's sad actually -- I'm sure they lose thousands of dollars in business. Do yourself a favor if you value your time, find another reputable dealership in the Washington DC area. More

Poor sale customer service I am mercedes owner since 2009. Trying to get my second mercedes benz from MBA I was interested on a 2007 Mercedes benz GL with 73000 miles on it. I am mercedes owner since 2009. Trying to get my second mercedes benz from MBA I was interested on a 2007 Mercedes benz GL with 73000 miles on it. (trading my camaro ) Got the price set for $23000 on the fully loaded GL450. Saturday, I got there at 1pm and left the dealership at 6pm. Let me say i have a decent credit score. In 5 hours they could not tell me what was going on with the deal and what the deal was. The finance guy ran my credit saturday, then instead of telling me what was going on, he disappeared. They left me in the waiting room. The salesman kept running after him and at some point could not find him The finance guy did not want to make the deal and did not want to tell me or the salesman what was going on. From a Mercedes benz I would call this discrimination because we are in america. They told me banks closed early because it is saturday. We will get it done on monday. Monday no one called me. They ran my credit both Saturday and monday; which made me loose points. Tuesday i call the salesman and he tells me that he will contact me when he gets to work and no one call me until today. it has been more than a week. Now the car is sold I am a business owner who owns both personal cars and financed company cars and Never in my life did i have an issue buying a vehicle or been treated this way by a dealership; especially what we call a premium dealership . I love 30 points on my credit and they flooded my report with inquiries. they did not need to run my credit on 2 different days for the same vehicle. I have to wait at least 30 days to get a vehicle Would not recommend More

Exceptional Great customer service and timely repair oh and great coffee ! It was a painless experience I would recommend them to everyone I know Jennifer Smith d Great customer service and timely repair oh and great coffee ! It was a painless experience I would recommend them to everyone I know Jennifer Smith did a great job on keeping me updated with my cars progression More

So Far... So Good on European Delivery Ethan has worked with me for over a year to set up an 2015 S550 delivery. At first, I don't think that he considered that I was serious but I kept in Ethan has worked with me for over a year to set up an 2015 S550 delivery. At first, I don't think that he considered that I was serious but I kept in touch and showed up for the order and initial earnest payment. There were minor issues with others with not enough attention to detail but they have been overcome. So, in six weeks off we go to pick up the vehicle in Stuttgart. Fingers crossed... GdM More

Bought my car from Mike and he shipped it to California .I was looking for the right S550 to replace my old one. I visited many dealers in California but could not find the one I wanted. My search on inter .I was looking for the right S550 to replace my old one. I visited many dealers in California but could not find the one I wanted. My search on internet landed me on MB of Alexandria. I called and talked to Mike and bought the car I wanted. Trusting Mike's professionalism, I didn't have to fly there to buy the car. He arranged everything for me and shipped the car to my home. Taking care of all the paper work, Debbie took care of everything immaculately. She treated me like I was a family member. This was truly a wonderful experience More

Best experience ever Kudos to Zied Haragui. Great personal touch on a holiday weekend. He bent over backwards to get us what we wanted. Sales manager was also great!! Kudos to Zied Haragui. Great personal touch on a holiday weekend. He bent over backwards to get us what we wanted. Sales manager was also great!! Kudos to Deb Hannon in the Finance Dept. She made our life easy and was the consummate professional. 5 Stars to all three... More

Delightful Expirience My husband and I had gone to multiple Mercedes-Benz dealerships in northern Virginia and dealt with many sales representatives who really weren't plea My husband and I had gone to multiple Mercedes-Benz dealerships in northern Virginia and dealt with many sales representatives who really weren't pleasant to even talk to. However, at Mercedes-Benz of Alexandria we found our perfect sales man! Mr.Prati. He took his time to help us out with our needs and he made sure we got the car of our dreams. I honestly don't have enough words to state how pleased my husband and I are with his service and commitment to make sure you got what you wanted. Mr.Prati YOU ARE THE MAN!!! Mercedes-Benz of Alexandria is definitely not like the other dealership. Also, not to mention the finance manager Ms.Hannon, who is an amazing person inside and out. Always with a smile in her face and always looking forward to help customers achieve their needs. My husband and I will definitely come back in the future. . More

Fantastic Experience!!! I had the pleasure of working with Michael Prati to purchase my pre-owned vehicle. Michael took a great deal of time answering any questions I had and I had the pleasure of working with Michael Prati to purchase my pre-owned vehicle. Michael took a great deal of time answering any questions I had and showing me various car models. He was very knowledgeable and the best part was that he took the time to show me everything about my "new" car once I purchased it, which as extremely helpful. I would highly recommend Michael and Mercedes-Benz of Alexandria! Great Experience. More

Amazing experience! What an amazing experience! Jay-Ar Williams is the best! He is an outstanding salesman, very knowledgeable about Mercedes Benz, excellent customer s What an amazing experience! Jay-Ar Williams is the best! He is an outstanding salesman, very knowledgeable about Mercedes Benz, excellent customer service skills, awesome professional, I can go on and on about Mr. Williams and our experience at Mercedes Benz of Alexandria. When I walked into the dealership, I only wanted to gather information to give to my husband who was sold on purchasing a Volvo XC 90. I promised Mr. Williams that I would have my husband return, let's just say, he closed the deal and we are now enjoying our brand new ML350 and so excited to be a part of the Mercedes Benz of Alexandria family. Debbie Hannon is a breath of fresh air! She is the best at what she does. Ms. Hannon was patient, professional, knowledgeable and very kind. We walked into her office with our financing already in place - when we left her office we had a better deal. Simply AMAZING!!! Llasa Apso's rock! :) I will definitely referred my family and friends to Mercedes Benz of Alexandria! What an awesome team! The best experience EVER!! More