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Mercedes-Benz of Anaheim - Service Center

Anaheim, CA

4.8
851 Reviews
Call Service Center (714) 777-1900

851 Reviews of Mercedes-Benz of Anaheim - Service Center

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January 11, 2025

Mike and his team are awesome! This is how service is supposed to be done! More

by Ricky Racer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Lortlang
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Jan 12, 2025 -

Mercedes-Benz of Anaheim responded

Hi Ricky, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Anaheim. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

The service and maintenace department lacks a high level of accountability for delivering quaity to customers (me) in particular. More

by jetmaker1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Mercedes-Benz of Anaheim responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Hwang General Manager Mercedes-Benz of Anaheim 714-777-7504 direct ehwang@mbofanaheim.com

January 08, 2025

With the front dest at the service department. Pushing us for unnecessary service and long waith time. I am not sure i should trust the front desk recommendations. I had much much better experie More

by Bahramhatefi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane Dehdashti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Hwang
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

Mercedes-Benz of Anaheim responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Eddie Hwang General Manager Mercedes-Benz of Anaheim 714-777-7504 direct ehwang@mbofanaheim.com

January 07, 2025

Great service was received by Cybelle to get my vehicle turned around as quick as possible. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cybelle
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Jan 10, 2025 -

Mercedes-Benz of Anaheim responded

Hi Mark, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 07, 2025

I’ve always had great service at this dealership over the years. I like having Mercedes trained and employed technicians and mechanics working on my car. Since I have an older car, having this peace of mind, More

by lewlee714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren - service
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Jan 10, 2025 -

Mercedes-Benz of Anaheim responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 04, 2025

Mercedes-Benz of Anaheim displayed outstanding customer service. Every single representative I spoke to displayed professionalism & kindness. Utterly shocked at the wonderful experience I had. More

by Mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellin
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Jan 06, 2025 -

Mercedes-Benz of Anaheim responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 01, 2025

Friendly staff, clean work environment, advisor keeps you updated with your vehicle and recommendations for improvements More

by Delrosariosonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delfino Soto
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Jan 02, 2025 -

Mercedes-Benz of Anaheim responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 29, 2024

My service appts are ALWAYS excellent! I will never go anywhere else!!! My service guy is Jellin and he is thevBEST!!! More

by Susgtc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellin
Report | Print
Dec 31, 2024 -

Mercedes-Benz of Anaheim responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Anaheim. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 29, 2024

They are wonderful and very attentive! I love going there!!! My service guy, Kellin, is the BEST! More

by Susgtc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Mercedes-Benz of Anaheim responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Anaheim. We are always more than happy to assist you if anything else comes up. Take care!

December 27, 2024

The staff is always friendly and very helpful. I was able to get my car serviced on Christmas Eve and they were finished with it within 3 hours! More

by Arruther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Soto
Report | Print
Dec 27, 2024 -

Mercedes-Benz of Anaheim responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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