Mercedes-Benz of Annapolis

Shout Out to Alex Clother! I have been a loyal Mercedes-Benz of Annapolis service patron since I bought my GL450 in 2013. When my prior service advisor left I was feeling a litt I have been a loyal Mercedes-Benz of Annapolis service patron since I bought my GL450 in 2013. When my prior service advisor left I was feeling a little lost. Then I found Alex. I will wait as long as I have to for a service appointment so that I can have his guidance. He is always, always cheerful and happy to see me. He has always guided me with service and repair recommendations in a way that makes me feel like I am making the right choices for the longevity of my vehicle and is a true joy to do business with. I would recommend him to anyone!!! More

The best service This dealership and Alex are always so courteous and attentive even if you're just stopping by for a complimentary car wash, no matter how often you c This dealership and Alex are always so courteous and attentive even if you're just stopping by for a complimentary car wash, no matter how often you come in for one! More

Great Experience Alex was very helpful with my car being serviced at the Mercedes Benz Dealership! He explained everything thoroughly and alway is looking out for the Alex was very helpful with my car being serviced at the Mercedes Benz Dealership! He explained everything thoroughly and alway is looking out for the customer! Thank you Alex! More

Thank you Ron Scherr I've been a fine car enthusiast, however, this was my first time purchasing one online! As a former Annapolitan now residing part-time in Naples Flor I've been a fine car enthusiast, however, this was my first time purchasing one online! As a former Annapolitan now residing part-time in Naples Florida, Ron Scherr assisted me daily throughout the process of purchasing my SL 550. As a business owner, I appreciated the documentation, photos, and detailed phone conversations that Ron shared with me daily, giving me the trust and confidence level to move forward with my purchase. When the auto transport truck arrived at my home in Naples, FL only a few days after my purchase, I looked in awe of my beautiful Mercedes. Thank you Ron. More

Customer Service Is Chuck Leyman’s Top Priority Chuck always puts the customer first! Recently, I was in sort of a jam where I needed service done and tires put on my ML350, but had a next day up Chuck always puts the customer first! Recently, I was in sort of a jam where I needed service done and tires put on my ML350, but had a next day upcoming trip with the family where I would need my vehicle back or a loaner of suitable size. It was more than likely my vechicle would not be completed in time before the trip, and there were no loaners of sufficient size in stock. Chuck came through in crunch time and worked out a last minute alternative that allowed me to get my new tires on (the most important item), take my own vehicle on the trip, and schedule the rest of the service later on my future return. Now that’s customer service! The best service proffesionals are those who put the customers concerns as top priority and when unexpected issues arise, think outside the box to come to a resolution that benefits BOTH parties. That is exactly why Chuck Leyman excels at his job! More

Outstanding Service Top notch advisors and mechanics providing outstanding and prompt service in Annapolis. Good data base for each Mercedes model that provides informat Top notch advisors and mechanics providing outstanding and prompt service in Annapolis. Good data base for each Mercedes model that provides information on potential problems and necessary repair. More

Always excellent service! Mercedes Benz of Anapolis provides the best service when it comes to the maintenance of your vehicle. You can always count on fast, friendly, and prof Mercedes Benz of Anapolis provides the best service when it comes to the maintenance of your vehicle. You can always count on fast, friendly, and professional customer service. More

Quick to step in and help Casey, and everyone that I dealt with so far, are great to work with. No matter my questions, Casey would follow up in a very quick manner. They made Casey, and everyone that I dealt with so far, are great to work with. No matter my questions, Casey would follow up in a very quick manner. They made some extra concessions for me, since I lived out of state. My beautiful new Mercedes arrived just how and when Casey said it would. Hats off to Terrance, the delivery man too. He was also great to work with. Casey knows how to sell cars and has excellent customer service skills! More

Excellent service from appointment to pickup Excellent service from scheduling the appointment to picking up my vehicle. The team is professional, honest and caring. Sean always return my calls Excellent service from scheduling the appointment to picking up my vehicle. The team is professional, honest and caring. Sean always return my calls immediately and takes the time to explain what is being repaired and why. Charlretta More

Always a pleasure to deal with I believe that great service should be recognized. And consistently great service should be celebrated! Chuck does a great job taking care of all of I believe that great service should be recognized. And consistently great service should be celebrated! Chuck does a great job taking care of all of our cars. We count on him to keep us in good shape! Frankly, he is one of the primary reasons that we continue to purchase Mercedes Benz vehicles. More