Larry Cash,Sr

First, to any potential customer, know that I am satisfied with the overall customer care I received here from Casey and the friendly sales staff. The problem arose after I chose a vehicle and sat w satisfied with the overall customer care I received here from Casey and the friendly sales staff. The problem arose after I chose a vehicle and sat with the finance person, Larry C., who sold me snake oil in the form of unnecessary in-house warranties. Larry's inaction in helping me cancel these warranties has soured my overall experience and satisfaction at this dealership. Formal Warranty Cancellation Request; Immediate Management Attention Required. To the Management of Mercedes-Benz of Annapolis: I am requesting immediate management intervention regarding my unresolved cancellation of approximately $8,000 in additional warranty products purchased with my 2026 Mercedes-Benz E450. I first requested cancellation through Larry in early September 2026, days after purchasing the vehicle. Well within my legal rights to do so, and no ill intentions behind this request. However, despite repeated follow-ups, I have received no written confirmation that you processed my request, no refund, and no corresponding credit to my auto loan balance. My decision to cancel is final. Shortly after purchasing the vehicle, I determined these additional products were unnecessary for my needs, given the existing factory warranty. I am dissatisfied with both the sales presentation and how you handled my cancellation request. Please provide the following in writing within three business days, by this coming Friday, 23 Oct 2026: Confirmation that you have canceled all additional warranty products covered by my original request. The effective cancellation date, as reflected in my original request. The refund amount for each product, including an explanation of any deductions. Confirm whether you will issue the refund to me or credit it to my lender and provide the expected processing date. The name and direct contact information of the manager responsible for resolving this matter. If you require a cancellation form or additional documentation, please send it immediately and explain why you did not provide it when I first requested cancellation. Please forward this correspondence to the General Manager and confirm receipt. If this remains unresolved, I am prepared to escalate the matter to Mercedes-Benz USA, the applicable warranty administrators, and the appropriate consumer protection agencies. I expect a substantive written response and prompt resolution. Respectfully, Jose W. Jaquez (631) 609-5125 william.jaquez@yahoo.com More

Print

Wayne did a fantastic job assisting me with the lovely GLE. I love your new facilities paint scheme! Don’t worry about what my cantankerousold neighbors think! They drive Subaru’s! GLE. I love your new facilities paint scheme! Don’t worry about what my cantankerousold neighbors think! They drive Subaru’s! More

Print

I had a fantastic experience purchasing my new Mercedes GLC 300 from the Mercedes-Benz of Annapolis dealership! From the moment I walked into the showroom, the level of professionalism and customer service GLC 300 from the Mercedes-Benz of Annapolis dealership! From the moment I walked into the showroom, the level of professionalism and customer service was top-tier.The entire team especially MIA CASTLE made the process seamless, transparent, and completely stress-free. They took the time to walk me through all the incredible features of the GLC 300 and ensured I felt confident and excited leaving the lot. If you are looking for a dealership that treats you with respect and provides a true luxury buying experience, I highly recommend Annapolis Mercedes. I love my new ride! More

Print

Casey was very courteous, informative without being pushy. Casey explained everything throughout my purchase process and even stayed late to ensure successful closure of the deal. Thank you Casey. You pushy. Casey explained everything throughout my purchase process and even stayed late to ensure successful closure of the deal. Thank you Casey. You are awesome! More

Print

Caleb was a delight to deal with, a professional and gentleman. Has followed up after the sale to see if we have any concerns. Would recommend this dealership. gentleman. Has followed up after the sale to see if we have any concerns. Would recommend this dealership. More

Print

Casey was a true professional, guiding us through the process of acquiring our first CPO Mercedes Benz. We could not have asked for a better associate to lead us through the process. We look forward to f process of acquiring our first CPO Mercedes Benz. We could not have asked for a better associate to lead us through the process. We look forward to future purchases and thoroughly enjoy our new car. More

Print

Casey is very knowledgeable, pleasant and helpful… made the process painless and followed up after the sale to make sure I was happy the process painless and followed up after the sale to make sure I was happy More

Print

Mia was amazing to work with. Answered all questions so the process was smooth and enjoyable. She orchestrated my wife’s purchase earlier in the year , so naturally we knew her ex Answered all questions so the process was smooth and enjoyable. She orchestrated my wife’s purchase earlier in the year , so naturally we knew her experience when I recently purchased also. An absolute joy to work with More

Print

We’ve been buying cars from Wayne Discuss at Mercedes-Benz of Annapolis for years, and every experience has been exceptional. Wayne is the kind of salesperson you hope to find—patient, knowledge Mercedes-Benz of Annapolis for years, and every experience has been exceptional. Wayne is the kind of salesperson you hope to find—patient, knowledgeable, and genuinely committed to helping you find the perfect car. No matter how many questions I throw his way (and there are always plenty!), he never gets flustered. In fact, he encourages curiosity and makes sure we feel confident in every decision. The dealership itself reflects the same values—honesty, professionalism, and a real passion for what they do. Everyone we’ve interacted with truly cares about their work and their customers. And when it’s time to wrap things up, Larry makes the paperwork process surprisingly enjoyable and efficient. He brings a great energy to what’s usually the least fun part of buying a car. If you’re looking for a team that treats you like family and makes car buying a pleasure, Wayne and the crew at Mercedes-Benz of Annapolis are the ones to see. More

Print

Mia did a FANTASTIC job finding the exact vehicle I wanted. I had very specific requirements for purchasing a previously owned certified Mercedes. Mia found the exact model, color and trim package tha wanted. I had very specific requirements for purchasing a previously owned certified Mercedes. Mia found the exact model, color and trim package that I wanted and the vehicle was in excellent condition and a great price! Mia did it all with professionalism and no pressure. Thank you Mia! Great job!! More

Print