"Chris responded to my needs without any hesitation and..."
Chris responded to my needs without any hesitation and did everything to make my experience pleasant at the dealership from start to finish. Highly recommended his service!
"This is our second purchase from Mercedes of Annapolis...."
- Ken L
This is our second purchase from Mercedes of Annapolis. This is a first class operation in all aspects...great products, an excellent sales and finance experience, and top notch service after the sale.
Mia Castle deserves special recognition. During the sales process she demonstrated deep, detailed knowledge about the vast array of Mercedes products. Her communication skills were excellent. She always responded quickly to emails and voicemails articulately, and in a friendly easy going professional style. She made the sales experience smooth and easy.
Larry Cash also deserves a shout out. His deep experience and friendly nature made the purchase documentation and vehicle registration fast and easy.
This is an excellent, ethical dealership with well-trained, friendly, professionals throughout the organization.
"Great job Dwayne! I thoroughly enjoyed my experience..."
- Tony Adams
Great job Dwayne! I thoroughly enjoyed my experience working with you and the rest of the staff for the purchase of my 2017 S550 from Mercedes Benz of Annapolis. Everyone treated me with extreme courtesy and respect throughout the process, which was greatly appreciated as this would become my first Mercedes Benz vehicle. I am local to the dealership, but it's well worth the drive to deal with this distinguished group of professionals.
"What a pleasure it was working with Chris Perkins...."
- Billy Taylor
What a pleasure it was working with Chris Perkins. During my initial visit to the dealership I met with Chris. I told him the vehicle I was interested in. He told me it was still available and he would show it to me immediately. Once I saw the vehicle, I told Chris I would have to bring my wife to see it. He was honest and told me, even though the vehicle had been listed for awhile, there were no guarantees the vehicle would be there when we came back. He was absolutely right the vehicle sold the next day. What I really liked about my initial meeting with Chris was he did not try to direct me to other vehicles I was not interested in. In other words he was not pushy.
My wife and I visited the Mercedes Benz of Annapolis’ web site on almost a daily basis. On Friday February 19, 2021 we noticed there was a “coming-soon” Mercedes Benz S 560 that appeared to have all of our must haves. I called Chris the following morning and told him I would like to see the vehicle at 10:00 AM. Chris stated he would meet us at the dealership at that time. Chris showed my wife and I the vehicle and took the time to answer all of our questions. He suggested we take the car for a test drive and we were sold! Throughout the sale process Chris was professional, understanding and courteous. He was very knowledgeable of the process we would step through when we visited with the business manager. He did the preliminary work to make the process smooth.
Chris’ service after the sale has been outstanding. He contacted my wife and I a few days after the sale to see if we have any questions or concerns he could address. He invited us back to the dealership at anytime to discuss any features about the vehicle that may be giving us trouble. My wife and I truly appreciate having Chris as a salesman and would recommend him.
I returned my vehicle to the Mercedes Benz dealership to have the after-sale services performed and I was greeted by Derek. Derek was not my salesman, but he offered to walk me through any features of the of my new Mercedes Benz S 560. Derek took approximately 30 minutes of his time to thoroughly go through the entire instrumentation and answer any questions I had. I truly appreciated Derek’s time and knowledge which he gave freely. Derek’s actions were selfless and indicative of a team player and should be commended.
I would be remiss if I didn’t mention Larry Cash Sr. Larry is the consummate professional. He knows his job well and was very thorough when going through our financing documents. My wife and I appreciated his patience and knowledge.
"Great experience at Mercedes-Benz of Annapolis. Customer..."
Great experience at Mercedes-Benz of Annapolis. Customer service was exceptional. Chris Perkins was very knowledgeable and every process to obtain a new Mercedes- Benz was thoroughly explained. Thank you so much for making the experience pleasant and transaction effortless.
"Steve was excellent as usual. He was quite helpful in..."
Steve was excellent as usual. He was quite helpful in helping us through the whole service process. Work done in a timely manner. Good job
"Will was great! We worked this deal virtually and he was..."
Will was great! We worked this deal virtually and he was so patient with me throughout the process. Very communicative, efficient and professional. Thanks for everything!
Other Employees Tagged:
"Exceptional service from start to finish by Chris..."
- Annette D Brown
Exceptional service from start to finish by Chris Perkins, Dean Cunningham, and Larry Cash during my newly Mercedes Benz purchased. They were friendly, personable, professional, knowledgeable.
"Mia is simply amazing—deserves 10 stars on a 5 star..."
Mia is simply amazing—deserves 10 stars on a 5 star scale!!
She works to ensure every minute detail is taken care of from start to finish. She went above and beyond to ensure every question was answered and kept me updated throughout the process while custom ordering an AMG. I cannot recommend her enough. Buy a car from her and you’ll be recommending her to everyone you know and meet!
"Great service from beginning to the end, highly recommend..."
- Astute Lino
Great service from beginning to the end, highly recommend this dealership. Mr. Lang was accommodating and patient as we worked the deal virtually. Mr. Cash very experienced and sealed the deal. Thank you!
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