Mercedes-Benz of Annapolis

Great experience and great car! We thought Asher was very knowledgeable about the car. He was very helpful making sure everything was done in a timely manner and making sure we knew We thought Asher was very knowledgeable about the car. He was very helpful making sure everything was done in a timely manner and making sure we knew how to operate everything before we left the dealership with the car. He always answers his phone and email. He is a good sales person to work with and I like the car a lot. More

Superb Experience My Mercedes Consultant, Asher, was extremely knowledgeable, personable, patient, and attentive. Asher is more of a consultant opposed to a Sales Repre My Mercedes Consultant, Asher, was extremely knowledgeable, personable, patient, and attentive. Asher is more of a consultant opposed to a Sales Representative. He provided a detailed overview and comparison of the vehicles of my interest. He quickly gained my confidence by displaying that the experience was about me, and not about what he wanted me to purchase. I did not feel the pressure of being rushed into buying my vehicle. Although, Asher was my consultant, each employee that walked by said hello (where appropriate). The finance manager, Trioa, was also extremely helpful. She provided me the options that were available. My questions were encouraged and answered. I left feeling confident and proud of the decision to buy my vehicle from Mercedes Benz of Annapolis. This was by far the best car buying experience that I have had. Thank you All. More

Great Experiance !! Raphael Powel always goes out of his way to keep us informed on the status of our repairs and makes sure we we are totally satisfied with our visit to Raphael Powel always goes out of his way to keep us informed on the status of our repairs and makes sure we we are totally satisfied with our visit to the service department of Mercedes Benz of Annapolis. We live on the Eastern Shore of Maryland and Raphael works with us everytime we drop off and pickup our GL320 for service. Raphael Powell is "TheMan" ! Robin Thompson More

Excellent Service Finally someone who understands customer service!! Chuck went above and beyond to help get my GL back on the road. Thanks again Chuck and to the deale Finally someone who understands customer service!! Chuck went above and beyond to help get my GL back on the road. Thanks again Chuck and to the dealership for all there help. More

Amazing customer service This is my third time having service done since, I bought my vehicle and although my first visit was great my second and third visits have been AWESOM This is my third time having service done since, I bought my vehicle and although my first visit was great my second and third visits have been AWESOME! My service rep Alex is one of the greatest customer services reps , I have ever had period anywhere ! He pays attention to detail and will make sure I am not only happy with the work performed but even down to the loaner vehicle they provide. I make sure that I schedule any service only when he is available because he truly makes you feel like you matter and that he/ Mercedes values their customers. Thank you Alex you ROCK !!! More

Routine maintenance Chucky Leyman was so professional. He got us in and out for our service appointment and gave is the best prices. Chucky Leyman is the bomb. Best ser Chucky Leyman was so professional. He got us in and out for our service appointment and gave is the best prices. Chucky Leyman is the bomb. Best service person I've ever worked with. More

Greatly Appreciate Alex Clothier my Service Advisor I live in Hyattsville Maryland but intentionally visit the Mercedes Service Center in Annapolis because of the service I receive. Alex is responsive t I live in Hyattsville Maryland but intentionally visit the Mercedes Service Center in Annapolis because of the service I receive. Alex is responsive to my questions, knowledgeable, professional and consistent with delivering exceptional customer service. I've witnessed Alex providing the same level of service I receive to his other customers. He builds a repore which is key to building a successful business. More

Praises I have been coming to the Mercedes Benz Service Center for 2 years now. Raphael is my Service Tech and he always takes care of me. He gets me in my I have been coming to the Mercedes Benz Service Center for 2 years now. Raphael is my Service Tech and he always takes care of me. He gets me in my loaner vehicle in a timely manner. He updates me with the progress of the work being done as well as informs me if there is any additional work that needs to be done. He is courteous and professional and excellent at what he does. He has a great sense of humor and we laugh and have a good time while he is attending to me. Raphael makes the trip and servicing experience worthwhile. I know that l am in good hands. Keep up the good work Raphael. More

Great experience with Asher We walked in the dealer to look at Mercedes SL, and saw the AMG GT Coupe on the floor. Asher Chaudry introduced himself to us, and helped us make a d We walked in the dealer to look at Mercedes SL, and saw the AMG GT Coupe on the floor. Asher Chaudry introduced himself to us, and helped us make a decision on the right car for us and made the purchase of this beautiful car a very nice experience. Never pushy, always polite and knowledgeable, and very friendly. We will send our friends to Asher. More