Mercedes-Benz of Annapolis

Excellent Customer Service I have purchased many cars in my lifetime, but rarely has a dealership, and especially a sales agent, been more responsive, courteous, and thorough th I have purchased many cars in my lifetime, but rarely has a dealership, and especially a sales agent, been more responsive, courteous, and thorough than those at Mercedes-Benz of Annapolis. Zachary Granger made sure that my wife and myself received superior service at all points in our visit. His follow-up and thoughtfulness actually made purchasing a car a pleasurable experience - which is often not the case. I would highly recommend this dealership. More

Outstanding salesman.. My recent purchase of my 2017 Mercedes Benz was a pleasant experience my salesman Asher answered all my questions and help relieve some of the anxiety My recent purchase of my 2017 Mercedes Benz was a pleasant experience my salesman Asher answered all my questions and help relieve some of the anxiety that I was having making such a large purchase. Asher was very knowledge in the mechanics of the car he took his time to show me how to operate the car. He even called the next day just to follow up with me. What a great salesman. More

Mercedes's #1 Service Advisor!!!! Alex rocks! Not only does he remember you when you come in, but he is polite and makes a visit to the Mercedes service center less threatening. He a Alex rocks! Not only does he remember you when you come in, but he is polite and makes a visit to the Mercedes service center less threatening. He always calms my nerves by saying, "I'll take care of you." What that means to me is that he understands my concerns and that he will do his best to correct the problem in a timely manner. Alex is considerate of my schedule and ALWAYS goes above and beyond what is expected. He also makes every visit personal by recalling something that we discussed before no matter how long it has been. And, most of all he is trustworthy. That means so much when you have to have service. All of the folk at the service center so far have been professional, kind and a pleasure to interact with. The Annapolis Mercedes Service center is like no other I have ever interacted with and I tell all of my friends and family to go there and ask for Alex!!! Thank you Mercedes Annapolis for caring for my vehicle so well. More

Awesome customer service Sean Eberhardt has been our service writer for many years. As a Mercedes owner for over 25 consecutive years, I appreciate Silver Star quality servic Sean Eberhardt has been our service writer for many years. As a Mercedes owner for over 25 consecutive years, I appreciate Silver Star quality service and Sean gives it at the five star level! He is the perfect compliment to his sales colleague Casey Duffy, they are a winning team. More

David Brady has been a great advisor for the care of my car. I only have positive things to say about him. I'm glad he's my advisor. has been a great advisor for the care of my car. I only have positive things to say about him. I'm glad he's my advisor. More

mercedes benz of annapolis is the best Chuck is the best .he had me in and out with in 3 minutes of being greeted.He kept me informed through out the day via texts (love it). Eric the maste Chuck is the best .he had me in and out with in 3 minutes of being greeted.He kept me informed through out the day via texts (love it). Eric the master tech fixed my car right the first time and in a quick and timely manor. Pia the cashier greeted me with a smile and had my car in the service drive ready to go in less then 2 minutes. Bravo Mercedes Benz of Annapolis to a job well done !!! More

Getting a key made for my r129 Mercedes sl500 i came in looking have a key made for my 1994 Mercedes Benz sl500 and David Brady was very helpful in assisting me to do so. I Highly recommend seein i came in looking have a key made for my 1994 Mercedes Benz sl500 and David Brady was very helpful in assisting me to do so. I Highly recommend seeing him next time you come in for service. More

S550 electrical shut down service Two recent electrical/computer shut downs, 1st time the starter motor defective, 2nd the car 2 hours later, the engine revived and I took it to the de Two recent electrical/computer shut downs, 1st time the starter motor defective, 2nd the car 2 hours later, the engine revived and I took it to the dealership. Alex Clothier is an outstanding, considerate and knowledgeable resource. Beyond service excellence! More

Superb! To be concise, Alex was not only extremely accommodating but went above and beyond expectations. He worked with my schedule, eased my warranty concer To be concise, Alex was not only extremely accommodating but went above and beyond expectations. He worked with my schedule, eased my warranty concerns and made the entire service process, which usually tends to be quite nerve wracking, a pleasant and speedy experience. Everyone at this dealership was helpful and personable. He set me up with an awesome 2017 E300 loaner and provided follow up with my service needs the next day. Not only will I always bring my car back should service needs arise but I will be sure to purchase my next Mercedes at this dealership. My car was brought to me thoroughly sorted, washed and vacuumed! **He also took the time to acclimate me to the loaner and offered to check behind a previous maintenance service I had done at another shop.** Exemplary!!! Thank you :) More

Full Package Experience I have nothing but great things to say about my experiences with Mercedes-Benz of Annapolis. My salesman, Casey Duffy was attentive, efficient, profe I have nothing but great things to say about my experiences with Mercedes-Benz of Annapolis. My salesman, Casey Duffy was attentive, efficient, professional, and low pressure. The quality of service I receive from my service advisor, Alex Clothier is always exceptional. He is very friendly, always greets me at the door and is communicative and considerate with my needs and concerns. Mercedes-Benz of Annapolis is definitely a car dealership that offers an excellent full package experience! More