Mercedes-Benz of Annapolis

We purchased a S550 from Wayne, he had amazing service all around, from the beginning until the End. Very knowledgeable and responsive. He fixed all minor issues with the car (wheel scuff, small dent)afte all around, from the beginning until the End. Very knowledgeable and responsive. He fixed all minor issues with the car (wheel scuff, small dent)after point of sale. Great service from beginning to end, will buy next car from you for sure! More

The entire process was pleasant with absolutely no stress. Have been working with 'Benzo' for over a month. He was very patient with no pressure. Thanks stress. Have been working with 'Benzo' for over a month. He was very patient with no pressure. Thanks More

Casey, Drew and Tom (in Finance) made this the most pleasant car buying experience I have ever had. They worked with me on the vehicle's price without introducing any negative aspects of my trade-in. T pleasant car buying experience I have ever had. They worked with me on the vehicle's price without introducing any negative aspects of my trade-in. They continually made positive suggestions that would help me once I left the dealership. I was greeted pleasantly and enthusiastically - even after the sale had been made to provide needed guidance and reinforce what I was learning about the car's electronics. These guys said what they would do and they did it. I highly recommend this dealership and these gentlemen. More

Casey Duffy was a pleasure to work with on the purchase of my new Mercedes. He was very patient in working with me on all aspects of the process, particularly in showing me the car, letting me take it on of my new Mercedes. He was very patient in working with me on all aspects of the process, particularly in showing me the car, letting me take it on an extended test drive and answering my questions. He gave me his full attention and was very knowledgeable about the car and all of its features. I found Casey and his colleagues to be more than willing to work with me to get to a reasonable deal for a great car. I would definitely recommend Casey and the dealership. More

I bought a new Mercedes from these folks a few years back and continued to service my older Mercedes with them. Service was never very good for either car. At one point, the older car needed a large amount and continued to service my older Mercedes with them. Service was never very good for either car. At one point, the older car needed a large amount of service, and I had Mercedes of Annapolis do it. They not only didn't do the main part of the work right, they charged me for stuff they didn't actually do, and broke a couple of items that weren't broken when I brought the car in. I asked Mercedes-Benz USA to do get involved in trying to come to a reasonable accommodation, but they said they weren't interested in helping out with poor service on a used Mercedes. I only go to these folks now if I have something that MBUSA requires to be done at the dealer. Even then, sometimes I trek all the way out to Silver Spring to avoid these schlubs. The dealership in Silver Spring (used to be Herb Gordon Mercedes) has really fallen in quality, too, since merging into the same company as Mercedes of Annapolis. I'll look at some BMWs and Lexuses next time I need a car. More

We bought an expensive car and was given the most courteous and professional treatment from the moment we entered the showroom til we drove off. In today's world that kind of service is rare! courteous and professional treatment from the moment we entered the showroom til we drove off. In today's world that kind of service is rare! More

It was a great experience working with Michael Benso. He listened to my requirements and found the perfect car. I appreciate the time he spent with me and the accurate information provided. Love the car! listened to my requirements and found the perfect car. I appreciate the time he spent with me and the accurate information provided. Love the car! More