Mercedes-Benz of Annapolis

Our new ML350 is the second Benz we have purchased from Steve McElroy. He is a knowledgable, honest and patient sales professional. He is ably backed up by Drew Litherland (Sales Mgr) and Tom Stancavage ( Steve McElroy. He is a knowledgable, honest and patient sales professional. He is ably backed up by Drew Litherland (Sales Mgr) and Tom Stancavage (Admin). Our experience with Mercedez-Benz of Annapolis tells us that is a well run business whose main goal in additional to selling new cars is customer satisfaction. The dealership does both very well. Al and Patty Horton Crofton, MD More

Excellent service and great customer service. They kept me well informed on what service was required, how much it would cost, and when my car would be ready. That's what keeps me coming back again and ag me well informed on what service was required, how much it would cost, and when my car would be ready. That's what keeps me coming back again and again. More

Over the course of a week I worked with Steve as my wife and I determined what the best vehicle for her would be. Steve was patient, including assisting us with no less than 4 test drives, and was enjoyable and I determined what the best vehicle for her would be. Steve was patient, including assisting us with no less than 4 test drives, and was enjoyable to work with. Once we got to making an offer, we worked with Steve and Drew to arrive at a price on the vehicle and a trade in value that worked for us. Then the entire team at Mercedes Benz of Annapolis managed to get us through the entire purchase and financing process (special thanks to Tom and Derek), using our credit union, even though we hadn't begun yet, and we were able to drive the car home that evening. We've purchased many vehicles, this is our 9th Mercedes, but have never had as enjoyable, comfortable, and professional experience as this from any dealership. They actually made it a fun experience for both of us. Most Highly Recommended! More

My overall experience was decent at this dealership. In the very beginning, I felt that I was not going to get the seriousness or service that I was wanting. In the end, my overall outcome was successful. the very beginning, I felt that I was not going to get the seriousness or service that I was wanting. In the end, my overall outcome was successful. The complete staff that was dealing with me was reasonable in the end, but I wished that it were that way in the beginning. My first initial response when dealing with the sales person here was that I was not going to get the exact type of car I wanted but instead get a car that is available to be sold to me. I was persistent with the exact things I wanted in the car so everything turned out okay for me. I do think there are room for improvement at this dealership from the sales staff. However, the upper level staff was more acceptable in my opinion. More

I was treated with very good customer care on the day of I was treated with very good customer care on the day of the purchase of my used mercedes 2011 by Casey Duffy. He has excellent customer services. I I was treated with very good customer care on the day of the purchase of my used mercedes 2011 by Casey Duffy. He has excellent customer services. I will recommend my other family members who want to buy Mercedes to see him at your dealership. Infact Dean,Ben Pittis and Tom Stancavage were all of great help as well. Mr Dean took the time to follow and guide us through to our destination. He was very patient. Mr Pittis and Casey sent a word of appreciation and congratulate me for my purchase. Casey even sacrifice to give me help whenever needed, which made me feel like I belong to the mercedes of Annapolis family. I wish them all a happy holiday as they have made mind a happy one too. God Bless them. Margaret More

I won my Mercedes Benz C300 and Doug and the whole team at this dealership took excellent care of me. I hope this is the first of many Mercedes-Benz's from this dealership at this dealership took excellent care of me. I hope this is the first of many Mercedes-Benz's from this dealership More

Mercedes-Benz of Annapolis has a great selection of vehicles with great customer service. Casey was very helpful and did not hassle us into buying a car. vehicles with great customer service. Casey was very helpful and did not hassle us into buying a car. More

Wow the service I received from the Mercedes-Benz dealer in Annapolis was top notch. I would definitely recommend this dealership. Our salesman Al Zayas was outstanding, he had excellent customer service. in Annapolis was top notch. I would definitely recommend this dealership. Our salesman Al Zayas was outstanding, he had excellent customer service. He was not pushing, he knew the product, he was able and willing to answer all of our questions. His manager Drew Litherland, was very pleasant, he bought us lunch and gave us hats and mugs; my husband and I felt welcomed. We had previously visited the BMW dealership in Annapolis there is no comparison of the service we received at the Mercedes-Benz dealer, it doesn't get any better than the service we received at the Mercedes-Benz dealership. The finance Manager Thomas Stancavage was great to work with, no fuss, we went in and signed the papers and had our keys in less than 30 minutes, he was hilarious. Adrian Turner was very patient with me, I could not make my mine up on whether I wanted the rails on top of my new GL550, he put one on to show me then I asked him to take it off, he did without any fuss, he was very pleasant and patient with us. This is my first Mercedes-Benz and I love it!! Thanks Again Mercedes-Benz, you have a customer for life!!!! More

Doug provided the best car buying experience my husband and I have ever had. The entire staff at Mercedes of Annapolis were very professional and addressed all of my questions and concerns. I love my new and I have ever had. The entire staff at Mercedes of Annapolis were very professional and addressed all of my questions and concerns. I love my new E350 and will recommend Doug and this dealership to all of my clients and friends. More