Mercedes-Benz of Annapolis - Service Center

Honest service center car cleaners Sean Engelhard is always a pleasure to deal with when needing car repair work. This time the shout out is for the two ladies who cleaned my car - wish Sean Engelhard is always a pleasure to deal with when needing car repair work. This time the shout out is for the two ladies who cleaned my car - wish I had their names! Didn't realized I'd left or dropped a pearl necklace in my car. When I picked up my car there it was in the ash tray. That made my day! Thanks ladies - you rock! More

Pure excellence!! Chuck Leyman is amazing!! He offers exactly the superior service you would expect from Mercedes Benz. I am thankful for his expertise, guidance, and Chuck Leyman is amazing!! He offers exactly the superior service you would expect from Mercedes Benz. I am thankful for his expertise, guidance, and assistance with every service I have had in Annapolis. More

Outstanding Wayne Discus and Sean Engelhard are outstanding!!!!They helped me resolve a problem with my GL while on a road trip. Very professional and compassiona Wayne Discus and Sean Engelhard are outstanding!!!!They helped me resolve a problem with my GL while on a road trip. Very professional and compassionate. More

Service questions Sean Engelhard has been very helpful with diagnostic questions. I had vibration that he diagmosed. Sean is very pleasant and is willing to stick with Sean Engelhard has been very helpful with diagnostic questions. I had vibration that he diagmosed. Sean is very pleasant and is willing to stick with a situation until it is resolved. Another customer told me about how Sean worked until 10 pm to get him to his car. More

Alex Clothier #1 in service! Always customer focused and customer friendly. My personal experience is with Alex Clothier who is a proven outstanding professional in every possibl Always customer focused and customer friendly. My personal experience is with Alex Clothier who is a proven outstanding professional in every possible way. Always makes himself available and ALWAYS courteous, totally professional and ALWAYS meets and exceeds my expectations whenever I work with him. He is honest, straight forward, helpful, knowledgeable and makes good things happen. No finer representative of Mercedes Benz. More

Tremendous Service Exoerience This was my first visit with our SLK 250 and Mike our service advisor went above and beyond to ensure our satisfaction. Best treatment I have ever had This was my first visit with our SLK 250 and Mike our service advisor went above and beyond to ensure our satisfaction. Best treatment I have ever had in 5O years of owning cars. More

Quality redefined! Having purchased several automobiles from Mercedes of Annapolis, I am amazed as to the consistency of quality service provided over many years. Havin Having purchased several automobiles from Mercedes of Annapolis, I am amazed as to the consistency of quality service provided over many years. Having Alex Clothier as our Service Advisor has been a blessing much appreciated. His attention to detail, level of personal interest and concern for making sure everything is resolved to satisfaction and his always pleasant demeanor leaves this customer very glad to be doing business with this exceptional dealership. I have had the opportunity to observe Alex Clothier interface with other customers and I can convey my level of satisfaction is not unique. With Service Advisors such as Alex, one could not wish for a more satisfying ownership experience. More

Chuck's the Kind of Guy You Want in Your Corner Chuck has my back when it comes to either dire emergencies or frivolous requests; 5 Stars doesn't do his quality of work or level of dedication justic Chuck has my back when it comes to either dire emergencies or frivolous requests; 5 Stars doesn't do his quality of work or level of dedication justice. More

Best of the best! You can’t get better than Chuck. Always has a smile on his face and willing to help when you’re in a jam. Don’t hesitate to call Chuck at Mercedes of You can’t get better than Chuck. Always has a smile on his face and willing to help when you’re in a jam. Don’t hesitate to call Chuck at Mercedes of Annapolis. More

Absolutely amazing! After getting a flat just before the bay bridge on my way back home to Rehoboth. I called Annapolis Mercedes service to see if they could take care of After getting a flat just before the bay bridge on my way back home to Rehoboth. I called Annapolis Mercedes service to see if they could take care of it. I arrived to the service area and Alex promptly took my vehicle back at 2:30 pm. I was unsure what was going to happen but they first stated they had the tire but could not locate it but also found other problems with my other tires. I instructed them to just go ahead and replace everything. They needed to order the tires and he put me in a loaner vehicle so that I was able to get home. The following day they called to tell me the vehicle was ready and they would have their driver bring me back my car to Rehoboth, which is an hour and a half drive from Annapolis! Amazing service and as frazzled as I was I could not have appreciated the courtesy and promptness of the service I received! Thanks again!! More