Mercedes-Benz of Annapolis - Service Center

I love my car! It’s even better than the convertible Mercedes that the 15 year old me dreamed about driving! I feel that Ronan understands how much I appreciate my It’s even better than the convertible Mercedes that the 15 year old me dreamed about driving! I feel that Ronan understands how much I appreciate my car being in the best possible shape. I expect excellent customer service from Mercedes! Ronan delivers!! Thank you Ronan! More

Alex as always, provided top-notch customer service. He has been my service advisor for years now. Promptly assigned me a loaner car, and advised me that the car will be needed to be kept overnight to He has been my service advisor for years now. Promptly assigned me a loaner car, and advised me that the car will be needed to be kept overnight to complete all the work done on the vehicle. More

Bryan Jenkins is incredibly friendly and helpful. Very friendly employees at this location as a whole, and Bryan is able to stand out because his is so personable and willing to help in any way he ca Very friendly employees at this location as a whole, and Bryan is able to stand out because his is so personable and willing to help in any way he can. More

Alex has been my service advisor for years now. I have been able to communicate with Alex via text messaging which greatly facilitates getting my questions answered in a timely manner, while at the I have been able to communicate with Alex via text messaging which greatly facilitates getting my questions answered in a timely manner, while at the same time provide an opportunity to communicate around my work schedule. He is very knowledgeable about my AMG vehicle and provides specific feedback and options about service requirements. Lastly, Alex is very personable and we are always able share a laugh or two. More

Pete Herman was absolutely wonderful taking care of my benz! I would highly recommend him and this dealership! benz! I would highly recommend him and this dealership! More

Very nice dealership Ronan was very helpful. Got my vehicle written up and worked on and I was on my way to my next appointment! Got my vehicle written up and worked on and I was on my way to my next appointment! More

Alex has become part of my family. When my wife and I come in for maintenance, he greeted us with kindness and a smile. He also explain to us everything that’s done in the service main When my wife and I come in for maintenance, he greeted us with kindness and a smile. He also explain to us everything that’s done in the service maintenance. Irene & Anthony More

Peter and Mac in service always do an excellent job. I waited for a B Service and they had me on my way in 90 minutes… with a car wash too! Best dealership service department in Annapolis! I waited for a B Service and they had me on my way in 90 minutes… with a car wash too! Best dealership service department in Annapolis! More

Alex Clothier has been our service advisor since we purchased our first Mercedes in 2018. I just recently purchased my third Mercedes to be my commuter vehicle. I had many options and brands but in the purchased our first Mercedes in 2018. I just recently purchased my third Mercedes to be my commuter vehicle. I had many options and brands but in the end I chose Mercedes not because of the brand but because of the level of service Alex and his team has provided me and our family for the past 4 years. Never having to worry or stress about service appointments, shuffling cars, or taking time off is such a value to us. I am a car guy and have never been brand loyal between vehicle purchases. That said I have also experienced many different levels of service between brands and thus far none exceeded my expectations until I met Alex on my first service appointment 4 years ago. We are a Mercedes multiple car family not because of how much we love the cars but rather because of the level of stress free service Alex and Mercedes Benz of Annapolis provides our family. More

I took my Mercedes to Chuck L. for service recently and had a wonderful experience. He was professional, courteous, and easy to talk to about my vehicle. My service was completed p for service recently and had a wonderful experience. He was professional, courteous, and easy to talk to about my vehicle. My service was completed promptly and I did not have to wait all day, it took just as long as he estimated. By far, I am beyond pleased with the price, quality of work, and customer service I received! More