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Mercedes-Benz of Annapolis - Service Center

Annapolis, MD

4.9
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Annapolis - Service Center

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August 23, 2021

Peter and Chuck took wonderful care of our Merecedes. They kept me updated throughout the service. I would definitely recommend this dealership in Annapolis Maryland. More

by Cindyblick1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Herman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie in the parts department was very helpful.
Aug 24, 2021 -

Mercedes-Benz of Annapolis responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2021

Alex Clothier at Annapolis Mercedes Benz Service Center is the best hands down! My sunroof would not close and Alex fit me in immediately and offered me a loaner car on such short notice. Alex consiste More

by Gemma Bucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Nedd, Dwayne Bowen
Aug 20, 2021 -

Mercedes-Benz of Annapolis responded

Hello Gemma, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis - Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 24, 2021 -

Mercedes-Benz of Annapolis responded

Gemma, thank you for your support! We're happy Alex could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!

August 19, 2021

Alex is my go to for anything Mercedes. Not only is he a great service advisor he keeps me in a Mercedes as I am at times tempted to lease other vehicles. His service is amazing. More

by michellepittman28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Mercedes-Benz of Annapolis responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

Aug 20, 2021 -

Mercedes-Benz of Annapolis responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

Oct 28, 2022 -

michellepittman28 responded

Alex is the best and keeps me in the Mercedes family!!!

August 19, 2021

I have never had such exceptional service. That’s why when travel from NY to MD to see my family this is one of the stops I make. Yes there are many service centers I pass along the way, but I would neve More

by Cmalone2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Mercedes-Benz of Annapolis responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 12, 2021

I am new to the Mercedes Benz world and Alex has been awesome!! He is very easy to work with and extremely knowledgeable. Glad he is my MB rep!! More

by kgroom68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Clothier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Mercedes-Benz of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

Aug 14, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 12, 2021

Mr, Wood is a dedicated professional and Mercedes Benz is fortunate to have him “Service-Facing” for the Service Center. Ronin is genuinely interested in providing the best service within an expeditious time More

by XF7002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Aug 14, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 12, 2021

Was taken care of by Ronan Wood who was great. I came in without an appointment and was assisted immediately. Ronan was on top of everything and quickly communicated updates throughout the process. More

by bwarren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Aug 14, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 11, 2021

I have worked with Alex for years, and I always receive exceptional service. Alex maintains communication throughout the appointment and goes above and beyond to provide quality service. More

by bcjackson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 13, 2021 -

Mercedes-Benz of Annapolis responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Aug 14, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 10, 2021

As always Chuck Leyman was great and took great care of me and my car. He’s a big part of the reason I continue to bring my 15 y/o high mileage car into the dealer for service. Also, for this service Ke More

by Antjenq
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Leyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Hoxter
Aug 14, 2021 -

Mercedes-Benz of Annapolis responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 07, 2021

Ronan was excellent! Super professional, caring, and quick. He figured out what was wrong and fixed it immediately. Mercedes is lucky to have him. I’ll be confident taking my car back to Ronan in the fu More

by Vcasasanto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronan Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts guy
Aug 08, 2021 -

Mercedes-Benz of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

Aug 08, 2021 -

Mercedes-Benz of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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