Mercedes-Benz of Annapolis - Service Center

Had a severe problem while traveling on Rt. 95, and was lucky to find this dealership. And even more luckier to meet with Alex Clothier, who took the time and effort on a Saturday to get the problem solve lucky to find this dealership. And even more luckier to meet with Alex Clothier, who took the time and effort on a Saturday to get the problem solved. Alex went out of his way to assure me that the work would be completed quickly and efficiently as he worked to get the parts and time to fix my car. He even recommended restaurants for us to visit while we were stuck in Annapolis over the weekend and the following Monday. Alex along with the mechanics are to be highly praised for their efforts. The car rides better now than when new. Larry Marino More

Best service advisor I have had! I have owned over 10 vehicles, both new and used, and this is the only dealership experience I have ever had that was enjoyable. vehicles, both new and used, and this is the only dealership experience I have ever had that was enjoyable. More

Alex Clothier is a superior customer-oriented, positive minded doer with high energy, and totally dedicated service manager. I am fortunate he oversees the service of my vehicles. minded doer with high energy, and totally dedicated service manager. I am fortunate he oversees the service of my vehicles. More

Sean is very professional and the customer service was excellent. I plan on returning for future services. I highly recommend this service department. Top Notch excellent. I plan on returning for future services. I highly recommend this service department. Top Notch More

My experience with Sean Engelhard was excellent. He was very professional and helpful. He handled my questions with patience and knowledge. I would work with again very professional and helpful. He handled my questions with patience and knowledge. I would work with again More

Sean is always willing to go above and beyond to make sure all of his customers are satisfied! Would recommend him to anyone! Awesome service advisor to work with. sure all of his customers are satisfied! Would recommend him to anyone! Awesome service advisor to work with. More

As a frontline worker in health care I needed to ensure that my vehicle was serviced and ready for me to be on call. I received nothing but first-class customer service from Steve from the moment I stepped that my vehicle was serviced and ready for me to be on call. I received nothing but first-class customer service from Steve from the moment I stepped in the door. Steve allowed me to walk away confident and educated on the services being recommended for my vehicle and I knew that I was in great hands. Thank you Steve, for all you continue to do so that I can continue to be of service for those who are in need of us the most right now. More

Over the years Alex has been a consistent and exemplary customer service representative. My car always comes back looking great inside and out and running smooth. I highly recommend Alex! customer service representative. My car always comes back looking great inside and out and running smooth. I highly recommend Alex! More

Mr. Steve Neville is very helpful and has excellent attitude towards customers needs. He would keep everything ready for you. I am very impressed with his work. attitude towards customers needs. He would keep everything ready for you. I am very impressed with his work. More

There are two things I hate doing, getting my taxes done and taking my car in for servicing. Luckily, M-B of Annapolis offers such great service that my mind is easily put to the rest. Chuck has always been and taking my car in for servicing. Luckily, M-B of Annapolis offers such great service that my mind is easily put to the rest. Chuck has always been my go to guy when it is time to have my car serviced and he never disappoints. Very personable, professional, and honest. I will always refer friends and family to Chuck and the service team at M-B of Annapolis. Now, if they only did taxes.... More