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Mercedes-Benz of Arcadia

Arcadia, CA

4.8
1,027 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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101 N Santa Anita Ave

Arcadia, CA

91006

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Showing 1,027 reviews

May 06, 2024

Two dishonest people, first Stacy who discriminated against me, and second is her GSM Mr Arouchanov who covered for her and did not follow up with my email request. More

by ado777
Recommend Dealer
No
Employees Worked With
Stacey Huynh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grigory Arouchanov
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024

Had an excellent experience at Mercedes of Arcadia. where I was able to purchase a pristine Porsche Cayenne S which was a trade-in and is a joy to drive. Received exceptional personal service from sales More

by Bfoster2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Hong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Huynh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin - Driver
May 07, 2024 -

Mercedes-Benz of Arcadia responded

Hi, thank you for your five-star rating and for your business! Our entire team appreciates the opportunity. We look forward to your next visit! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

May 03, 2024

Have been a loyal customer for over 15 years and Rusnak sales and service associates have always delivered excellent service. Always a positive experience dealing with them. More

by Jkelly9804
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Kwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Huynh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Winnie Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Mercedes-Benz of Arcadia responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

May 03, 2024

Just bought my GLC from Katrin! She went above and beyond to get me the model I want. From the first time we met she patiently showed us the cars and test drove with us. Since my mo More

by Olga
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Mercedes-Benz of Arcadia responded

Hi Olga, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Arcadia! We are always more than happy to assist you if anything else comes up. Take care! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

April 19, 2024

Katrin Bassenger was very easy to work with. She listened carefully to our needs in search of the new vehicle... then gave us recommendations and options with explaining all the cons and pros of More

by Sonia
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Simuta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Mercedes-Benz of Arcadia responded

Hi Sonia, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

April 16, 2024

Well it starts off with our salesperson Kathleen. This is the only way we would have purchased the car. She helped us pick the right car and hand held the process right to the end. Finance was great. More

by artca.roy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katrin Bassenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Kwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ophelia Wang-Le Blanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Xiao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Mercedes-Benz of Arcadia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Arcadia. We are always more than happy to assist you if anything else comes up. Take care! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

April 11, 2024

Great showroom with plenty of selection of car and EV. Friendly sales and services ce personnel. More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bo Xiao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Mercedes-Benz of Arcadia responded

Hi Steve, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com.

March 30, 2024

Ease of doing business. No hard sell. Product knowledge. Patient in explaining vehicle. Listens to what options customer wants. Finance person friendly snd not pushy. Ryan More

by Austin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Kwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Apr 03, 2024 -

Mercedes-Benz of Arcadia responded

Hi Austin, thank you again for taking the time to let us know how we did. We hope you have a great day! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

March 29, 2024

No pressure sales. Ryan and Billy both answer all questions. This is the first time i purchased a car without feeling pressured. Would recommend this dealership More

by Dingle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Kwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan in sales
Mar 31, 2024 -

Mercedes-Benz of Arcadia responded

Hi, thank you for your five-star rating and for your business! Our entire team appreciates the opportunity. We look forward to your next visit! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

March 18, 2024

excellent service. .. attentive to my needs for my business. great people and i would highly suggest! More

by richiepacheco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katrina Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Mercedes-Benz of Arcadia responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

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