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Mercedes-Benz of Arcadia
Arcadia, CA
1,023 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,023 reviews
February 26, 2024
I always come back to this dealership for all of my car needs because of the amazing care, deals, and service they provide. Denise Justice makes the entire experience as enjoyable as it can be from the mom needs because of the amazing care, deals, and service they provide. Denise Justice makes the entire experience as enjoyable as it can be from the moment you walk in. She has a lifetime of experience and is extremely knowledgable, trustworthy, and beyond helpful. I'm always raving about Denise to anyone looking for a car. I can't recommend this dealership enough. Thank you so much! More
by Lyddie
Employees Worked With
Helpful February 23, 2024
Would give a negative star if possible! I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I rep I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I reported to the receptionist (service advisor was off that day). 3 days later, SA sent me a link to a "drop-off walkthrough video". It began with the left front wheel, there is a red smear on the wheel. But When I examined in slow-motion, that "smear" apparently was brushed onto video through computer graphic technics. It does not match actual shape of scratch, it was smooth yet the actual catch was rough, etched with jagged edge, and it does not appear in consistent shape or color when examined frame by frame in slo-mo! At the end of video when camera came back to that same wheel, the smear disappeared entirely. The SA (Jonathan Rodriguez) denied any doctoring on video, refuse to provide me the downloadable video file. He offered $75 to settle, but the quote I received was around $500. The GM Mark Umutyan was very rude with an intimitating tone, said things could get ugly if I insist the video was doctored. He refuse acknowledge the obvious discrepancies in pictures and slow motioned video I presented. Instead, he made disparaging remarks on my characters. This appears to be a well devised process to post-alter their video to deceive customers: I was never aware of or given a copy of the video until after the act, it took them 3 day to provide the video after my reporting the damage, and they did not allow any download file..... Dishonest and unethical behaviors here, very disgusted by this experience, won’t let them to touch my car anymore. https://api.mykaarma.com/video-walkaround/details?inspection_uuid=65cbb7db48d57e21be165446&fileType=image_and_video More
by kevincma
February 20, 2024
I recently had to upgrade my car and Briana was very helpful and knowledgeable. She really help me getting a great deal! helpful and knowledgeable. She really help me getting a great deal! More
by Chris
February 19, 2024
Great buying experience Denise was exceptional process was fairly quick pricing competitive car was prepped and detailed was fairly quick pricing competitive car was prepped and detailed More
by f1steele
Employees Worked With
February 19, 2024
Purchased a certified preowned SL-Class that required some detailing prior to delivery. At the time of delivery, we noticed a few areas needed additional work, and MBZ of Arcadia did not hesitate to take some detailing prior to delivery. At the time of delivery, we noticed a few areas needed additional work, and MBZ of Arcadia did not hesitate to take the car back to complete the work properly. Not only was the detailing completed correctly, but everyone I worked with did so with genuine friendly professionalism. Thank you MBZ of Arcadia! More
by clee
Employees Worked With
Brianna, Sam & Kevin
February 15, 2024
I loved the way Katrin treated me. She is a top noche sales Rep. she explained everything to me from beginning to the end. A professional who delivers. I recommend her if you are looki She is a top noche sales Rep. she explained everything to me from beginning to the end. A professional who delivers. I recommend her if you are looking to buy or lease a MBZ. More
by Joe
Employees Worked With
February 14, 2024
It was awesome, professional staff, very friendly and very helpful. Thank you very much for amazing customer service. 👌 Much appreciated! very helpful. Thank you very much for amazing customer service. 👌 Much appreciated! More
by Arman K
