Mercedes-Benz of Arcadia

Best experience of my life at a dealership. I had Katrin bassinger and she was super awesome! I walked in to simply look at one car n end up leaving with the car of my dreams. I couldn't have do I had Katrin bassinger and she was super awesome! I walked in to simply look at one car n end up leaving with the car of my dreams. I couldn't have done it without her! She made me feel super comfortable and at home. They all are very welcoming n I love that🙏 I would recommend all my friends and family to go to her , so they can have an amazing experience as I did. Thank u so much I greatly appreciate it More

Scheduled service Very good customer service for the scheduled interval services. Accommodation of loaner cars are always available , which is very convenient. Fast tur Very good customer service for the scheduled interval services. Accommodation of loaner cars are always available , which is very convenient. Fast turnaround for the scheduled services. More

Denise is a true professional. Denise helped me obtain my dream car, which is rare and usually very expensive. She was a true professional throughout the sales process, never pushin Denise helped me obtain my dream car, which is rare and usually very expensive. She was a true professional throughout the sales process, never pushing me or pressuring me. She's also a kind-hearted person who does truly care about her clients. That's rare to find in the car sales world where a salesman's quota overshadows everything else. I will buy from Denise again when it's time to replace my car. More

BEST Customer Service Ever! Not just a extraordinary Service Advisor, Mike is also an amazing customer care specialist. He really cares for his customers! Great communication- u Not just a extraordinary Service Advisor, Mike is also an amazing customer care specialist. He really cares for his customers! Great communication- updates me accordingly with easy to understand explanations, and always follows up. No one EVER follows up anymore! Mike always has. Timely, efficient and doesn't make empty promises. I recommend him to all of my MBZ acquaintances. I'm putting him in for a raise. When you have an employee like Mike, you want to keep him. Great work Mike! Thank you so much for all that you do! More

Friendly and effecient The service meets my expectation of being friendly and efficient in process of the paper work, problem explanation, car wash, update notification, an The service meets my expectation of being friendly and efficient in process of the paper work, problem explanation, car wash, update notification, and the work of maintenance and/or repairs. More

Excellent Sercive Our salesperson, Andre, was absolutely phenomenal! We completed our transaction from Arizona but never once felt the service was sub par. Andre was a Our salesperson, Andre, was absolutely phenomenal! We completed our transaction from Arizona but never once felt the service was sub par. Andre was attentive to our needs and always answered our questions in a timely manner. We would highly recommend MB of Arcadia and Andre for anyone looking for a great vehicle and outstanding sales experience. More

A very satisfied customer I have purchased 3 Mercedes from this dealership and have been satisfied with each purchase. My salesperson is Andre vogelson I recommend him he is ho I have purchased 3 Mercedes from this dealership and have been satisfied with each purchase. My salesperson is Andre vogelson I recommend him he is honest More

Excellent service! Came in looking for a new car, left as a satisfied customer. Peter was very thorough in introducing the new 2018 cars. He definitely went above and b Came in looking for a new car, left as a satisfied customer. Peter was very thorough in introducing the new 2018 cars. He definitely went above and beyond to make this experience stress-free. Will absolutely recommend him and Rusnak Arcardia to family and friends! More

New car WE HAD A GREAT EXPERIENCE ORDERING A NEW CAR AFTER SEVERAL YEARS, OLDER MERCEDES JUST KEEP GOING. WE ARE GIVING THE 2 OLDER MERCEDES TO 2 SONS, THEY WE HAD A GREAT EXPERIENCE ORDERING A NEW CAR AFTER SEVERAL YEARS, OLDER MERCEDES JUST KEEP GOING. WE ARE GIVING THE 2 OLDER MERCEDES TO 2 SONS, THEY CANNOT WAIT. DENICE WAS INCREDIBLY HELPFUL ON THE ORDER AND EVENTUAL SALE, AND CONTINUES TO BE HELPFUL AS THERE ARE SO MANY NEW BELLS AND WHISTLES ON OUR NEW C300 CONVRTIBLE More

SATISFIED CUSTOMER I did my own research before deciding where to bring our MBenz for repair and I must say, I was happy with my choice. Gus, the service adviser was ver I did my own research before deciding where to bring our MBenz for repair and I must say, I was happy with my choice. Gus, the service adviser was very helpful and kept me informed of all the needed repairs. I appreciated the fact that they offered a ride back to my house and again picked me up from my house when my car was ready. Can't say enough good things about the drivers, Forrest (not Gump!) & Jessie. Thanks so much for a wonderful service! More