Mercedes-Benz of Arcadia

Unprofessional sales consultant mercedes benz arcadia I asked a quote on GLE 350 and never got any number from one of the salsles consultant here. The worst thing she responded my email in unprofessiona I asked a quote on GLE 350 and never got any number from one of the salsles consultant here. The worst thing she responded my email in unprofessional way. I keep the email and will post it somewhere if anybody request it. Mercedes Benz Arcadia has achieved higher rating because of the work of other professional team management and sales. However, it came to my surprise this luxury brand dealership is employing "frustration" sales consultant. Her attitude didn't represent the high rating mercedes benz arcadia. I am of course disappointed to encounter such behavior that I didnt expect from this luxury brand auto and high rating dealership, poor customer service and not friendly internet sales consultant alicia arch. I will continue to find the right person with the right attitude to get me the car I want. More

Arcadia Mercedes experience I had a wonderful experience always with Philip Chow and Brian. I just leased my third C300. I could never go to another dealership. I always receive I had a wonderful experience always with Philip Chow and Brian. I just leased my third C300. I could never go to another dealership. I always receive the best service More

Great deal & customer experience I ordered a custom build of 2018 GLC300 from Mercedes Benz of Arcadia after three other Mercedes dealerships (Ontario, Beverly Hills, and Santa Monica I ordered a custom build of 2018 GLC300 from Mercedes Benz of Arcadia after three other Mercedes dealerships (Ontario, Beverly Hills, and Santa Monica) had failed to offer reasonable deals and/or placing a factory order. Mercedes of Arcadia was a pleasure to work with from the very beginning. I already knew the exact options I wanted on the car and the price I was willing to pay. They gladly accepted my terms and assisted all the way through. When the time came to pick up the car, all the documents were ready for me to sign. The process was quick and easy. No hidden fees or last minute change of terms. The finance team was an absolute pleasure to work with. I cannot recommend Mercedes Benz of Arcadia enough! They do sincerely value your business and provide an outstanding customer experience! More

Satisfied clients of Rusnak Arcadia :) Went to Rusnak Mercedes-Benz of Arcadia last week to check on their 2018 GLC 350e 4matic Plug-in Hybrid. We were hoping to see Randy and luckily, he Went to Rusnak Mercedes-Benz of Arcadia last week to check on their 2018 GLC 350e 4matic Plug-in Hybrid. We were hoping to see Randy and luckily, he was there :) Randy immediately called Stephanie Santos to assist us. Upon meeting Stephanie, you'll immediately feel her warm, friendly, and positive vibes. We test drove the car and she started mentioning the amazing features of the GLC 350e plug-in Hybrid. Her extreme knowledge on that particular mid-size SUV was impressive. My husband couldn't wait till we had the car. We mentioned our budget and within that same evening, Stephanie and Randy (her manager) were able to accommodate our various requests and worked on our budget. Stephanie has very good people and communications skills. She will work with the clients' needs and budget, which was very important for us. Also, even after the lease purchase, she called and texted just to check on us, the GLC, and if we needed further assistance. Stephanie is very detail oriented. She even took care of our HOV stickers. She has a pleasing personality. With her stellar service, she is definitely an asset to Rusnak Mercedes-Benz of Arcadia. Brian Wong made the final paper work go smoothly and processed efficiently. Although it was a long evening, we were happy and left Rusnak Arcadia satisfied, driving home their very first GLC 350e 4matic Plug-in. Thanks to both Randy Sanchez and Stephanie Santos :) We highly recommend Rusnak Arcadia. More