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Mercedes-Benz of Arcadia
Arcadia, CA
1,115 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,115 reviews
March 31, 2018
Great experience We recently visited Mercedes-Benz of Arcadia where we were provided a great customer service from Ms. Katrin bassenger. She was very professional and We recently visited Mercedes-Benz of Arcadia where we were provided a great customer service from Ms. Katrin bassenger. She was very professional and extremely helpful. We were able to buy our car with great confident. I will recommend my friends and family to visit Mercedes-Benz of Arcadia and get professional and high quality customer service from Ms. Katrin bassenger. More
by Oabedi2018
Employees Worked With
March 30, 2018
Great sales advisor Michael is a great guy. He has patience to answer my questions and explained in details about what the service and recall will be. Great experience d Michael is a great guy. He has patience to answer my questions and explained in details about what the service and recall will be. Great experience dealing with him. I will choose him next time for my next service More
by Tnllc
Employees Worked With
Michael Sander
March 28, 2018
My Mercedes-Benz of Arcadia Experiences * Marc Hung is a awesome. He has assisted me in purchasing two brand-new Mercedes Benz vehicles. Anyone interested in getting the perfect vehicle should Marc Hung is a awesome. He has assisted me in purchasing two brand-new Mercedes Benz vehicles. Anyone interested in getting the perfect vehicle should contact Mercedes-Benz of Arcadia and ask for Marc Hung. You will not regret it! Best car buying experience ever! Plus, they have a beautiful showroom floor, and provide you with refreshments. Thanks again Marc, you are the best! More
by Corey L Cox
Employees Worked With
Marc Hung
March 22, 2018
Does not honor MBZ warranty repair if u didn't buy from here Hmmmm, I remember good customer services but i don't recommend coming here for any warranty repairs if you didn't buy your MBZ vehicle here.....Servic Hmmmm, I remember good customer services but i don't recommend coming here for any warranty repairs if you didn't buy your MBZ vehicle here.....Service department will not honor anything and they will find a way to send you out. MBZ USA has been notified but i don't think it matters. I just don' get whats the hidden motive... just help out the MBZ customer and as an authorized MBZ dealer, just honor the repair..... More
by Stn1833
Employees Worked With
Service Manager
March 15, 2018
No idea who writes these things. Joke of a salesman No way this guy is 5 stars and I don't think many even review these honestly. It seems employees or something write them and you can't trust them. Her No way this guy is 5 stars and I don't think many even review these honestly. It seems employees or something write them and you can't trust them. Here is my story of this guy: Went in a random weekend day before closing. This guy was the one who helped me. Inquired about why I didn't hear back from and I was told that my offer was too low and they don't even bother to call you back. Very classy. So Tyler here helps me out and looks up the offer I asked, and told me why they never got back to me. Goes on to tell me about his long history selling Benz and so forth like it really matters to me. I explained to him I contacted my dealers before going to them and the offer was unrealistic. Yeah sure. He said he will go talk to his boss to get me a "real quote". I ended up browsing around and his offer came. Ended up being 100+ more with a good discount but made up for the discount on hidden mark ups. Usual dealer games. I told him his price was too high and this is "the best I will ever get". We go back and forth for awhile and nothing happens. He keeps wanting me to come in and said I am already there. After being too polite, I walked off. He would also not give me the quote, fearing that I will use it to shop. The paper quote he gave me was not good enough to use in the restroom. Joke on this guy, I ended up getting my car from out of state, at a better price than this place. Don't buy a car from this guy OR from this dealership. Cars are overpriced and the people who buy here are people with too much money and not enough sense. Tyler here probably failed clown college. More
by bbonly
Employees Worked With
Tyler Baldwin
March 13, 2018
Pleasant visit Had my GLC maintained. Advisor Joseph Yu, once again,showed his courtesy and professional-like towards his customers.He is the reason that I keep on Had my GLC maintained. Advisor Joseph Yu, once again,showed his courtesy and professional-like towards his customers.He is the reason that I keep on going back to Mercedes Benz of Arcadia for services.Greatly appreciated,Joe. More
by go to guy
Employees Worked With
Joseph Yu
March 10, 2018
Nice customer service. I did not have long wait on the service. The staffs here are polite and helpful. The service time frame was reasonable as well. The overall experience I did not have long wait on the service. The staffs here are polite and helpful. The service time frame was reasonable as well. The overall experience is excellent. More
by Stephen Cheang
Employees Worked With
Joseph Yu
February 28, 2018
Great experience I purchased a vehicle a few months back from Joseph I recently recommended my father to purchase a vehicle from Joseph he went and saw him at the dea I purchased a vehicle a few months back from Joseph I recently recommended my father to purchase a vehicle from Joseph he went and saw him at the dealership after a few different test drives he finally picked vehicle he Y Cbd Joseph got him approved for a great loan and got him the car it was searching for he is extremely happy and so am I with my car and will definitely recommend Joseph more customers. More
by Narine05
Employees Worked With
Joanna Rodriquez, Joseph Ovsepyan
February 28, 2018
Amazing Experience Wanting to get a GLC for a while but had not had the time to look into it. Last Tuesday, we finally had some time to shop for the car. We searched Rus Wanting to get a GLC for a while but had not had the time to look into it. Last Tuesday, we finally had some time to shop for the car. We searched Rusnak Arcadia website to find that they have a GLC with the options we want. I called them directly and Kat picked up the call. She confirmed that the car was still in stock so we made an appointment to meet with her to see the car that afternoon. We test drove the car and the car drives amazingly smooth and is very agile when making turns. The car has a lot of latest safety features such as brake assist, crosswind assist and parking assist as you expect from Mercedes. We were interested in the GlC so we sat down and tried to get some numbers. The whole process was not pushy at all. Kat was able to get a very good price from her manager. We were happy that the entire purchase took fewer than three hours and the experience was very pleasant. Thank you Kat and Rusnak! More
by Oscar C
Employees Worked With
February 27, 2018
Great experience with Peter at Rusnak Arcadia My experience at Rusnak Arcadia has been wonderful. In the last month i have purchased 2 cars from Peter Liew. Everything was swift and fast. Peter My experience at Rusnak Arcadia has been wonderful. In the last month i have purchased 2 cars from Peter Liew. Everything was swift and fast. Peter was easy to work with and had giving me a great deal on both the C300 and E400. My past experiences at other dealerships had me at the dealership for a whole day but here with Peter everything was different. I was able to get everything my done and out the door fast with no problems. When i buy my next mercedes I will definitely find Peter again. More
by ChenJ.
Employees Worked With
Peter Liew
