Mercedes-Benz of Arcadia

Great Service! Joseph Yu, my service advisor was excellent and was very helpful in letting me know the status of my C250. Joe also assisted me on what needs to be do Joseph Yu, my service advisor was excellent and was very helpful in letting me know the status of my C250. Joe also assisted me on what needs to be done on my vehicle and the cost for maintenance. He sent the Uber to drop off and pickup was great. More

Denise Justice sales person I would to thank Denice Justice & the Rusnak Mercedes Benz personal for the help they gave us in the purchase our new car I will highly recommend this I would to thank Denice Justice & the Rusnak Mercedes Benz personal for the help they gave us in the purchase our new car I will highly recommend this dealership to our friends in the future. More

Phillip Yang provided excellent assistance with my new car. The process of leasing a new vehicle can be time consuming and stressful. I received excellent guidance from Mr. Phillip Yang and Mr. Brian Wong. It w The process of leasing a new vehicle can be time consuming and stressful. I received excellent guidance from Mr. Phillip Yang and Mr. Brian Wong. It was great not to feel that the salesman and I were adversaries. I felt welcome and cared for during the process of determining which vehicle was the best fit and how to work out my new lease. I am thankful and am looking forward to working with the team at Rusnak Arcadia and with both Mr. Phillip Yang and Mr. Brian Wong in the future. More

A very warm and friendly atmosphere with no pressure. Certainly one of the nicest car buying experiences of my life. You really get the impression that they want to do what is best for the customer and Certainly one of the nicest car buying experiences of my life. You really get the impression that they want to do what is best for the customer and not in it just to sell a car. We went there to look at a late model pre-owned car we saw advertised with the intent of actually using the experience to negotiate on another similar car which was advertised for less at a different dealership. They treated us so well and were so helpful in helping us decide between the two cars, that we not only bought that car but another one as well. More

Excellent service My service advisor, Brian, is always helpful. He would go over the items that require attention making sure I am clear and agree on the repairs, My service advisor, Brian, is always helpful. He would go over the items that require attention making sure I am clear and agree on the repairs, More

Courteous, professional, and obliging. The service was friendly, courteous, responsive, professional, and complimentary. Ms Yee provided transportation back to my office. My auto was serv The service was friendly, courteous, responsive, professional, and complimentary. Ms Yee provided transportation back to my office. My auto was serviced and cleaned when it was returned. More

First time at this location and I loved it. I got referred at this Arcadia Mercedes Benz location and what a great surprise.they did a fantastic job on my Mercedes and the customer service is ou I got referred at this Arcadia Mercedes Benz location and what a great surprise.they did a fantastic job on my Mercedes and the customer service is out of this world.the minute I stepped in I was welcome with a smile and prompt to help myself with a coffee and a cokie. They also provided a ride back home while my car was being service .Andy acevedo (sales advisor )was very polite and helpful . Thank you all of you at mercedez of Arcadia your customer service is above and beyond . More

new car lease easy and efficient to deal with this dealership. sales already screen all the cars that meet my criteria and have them ready for my test drive. comple easy and efficient to deal with this dealership. sales already screen all the cars that meet my criteria and have them ready for my test drive. complete entire process in 2 hours More

Excellent as Always! My lease was up on my current car and needed a new lease so I went to Peter as always. Peter has helped me lease my past 8 cars and my experience has My lease was up on my current car and needed a new lease so I went to Peter as always. Peter has helped me lease my past 8 cars and my experience has always been amazing. I will not trust anyone else. Loving my new e400 coupe. More

Honesty and Integrity Our Sprinter was displaying a service A message and we took it in to Rusnak. Ophelia told us that since we had super low miles and had already done a Our Sprinter was displaying a service A message and we took it in to Rusnak. Ophelia told us that since we had super low miles and had already done an oil change with our RV dealer, we didn't need to spend the money to do the service. Her honesty and integrity are the reason we will be back to this dealer for our next service, including the oil change. Oil changes are tricky in Sprinters but she assured us that their techs are specialized in Sprinter and Sprinter RVs. More