Mercedes-Benz of Arcadia

Excellent service / experience from sales and finance Excellent service from sales Andy Lok and finance Rebecca So. Good experiences to purchase, I did not have to bargain and play games with sales man Excellent service from sales Andy Lok and finance Rebecca So. Good experiences to purchase, I did not have to bargain and play games with sales manager. More

World Class Professionalism Bought a 2013 E350. Denise was helping me. She is the best, hands down. Knowledgeable, friendly, professional. I was going to use my own credit union, Bought a 2013 E350. Denise was helping me. She is the best, hands down. Knowledgeable, friendly, professional. I was going to use my own credit union, and she said there was a new promotion from MB, and that alone saved me 2% on my loan. She also helped me get thousands of dollars more on the vehicle I was selling. Seriously. Who does that?!?! I would recommend Rusnak Arcadia to anyone who wants a professional, relaxed, auto buying experience. And I would highly recommend you ask for Denise. The car was perfect for me, she explained several of its features and made sure I knew how to use the more important ones before I drove off. I'm an old guy and believe me, have had negative experiences over the years, but more recently the dealers have seemed to learn how to take care of their customers, and Rusnak does an excellent job. More

As usual, they couldn't have been nicer! They initially screwed up: They told me the car was fixed and ready, but, when I went to pick it up, it had the same problem I had brought it in for. They initially screwed up: They told me the car was fixed and ready, but, when I went to pick it up, it had the same problem I had brought it in for. Mike and Brian apologized profusely, lent me a new Mercedes to use while they kept mine overnight, and then made what turned out to be a lengthy and expensive repair that I paid $0 for because it was under warranty. This is the reason we have been Rusnak customers for over 30 years: Their customer service is unparalleled. More

Excellent service Michael Nite is the BEST salesperson I've met because of his patience, knowledge and professionalism. He was always available and provided the corr Michael Nite is the BEST salesperson I've met because of his patience, knowledge and professionalism. He was always available and provided the correct information which made this experience fast and easy. Michael is so great that two of my family members also purchased cars with him. All of us are elated with our cars, we definitely will recommend him. More

Ophelia Wang - First meeting with Ophelia was impressive and I will continue to request her as my SA. She's very attentive and super service oriented. I am al First meeting with Ophelia was impressive and I will continue to request her as my SA. She's very attentive and super service oriented. I am also in the sales / service business so I know a thing or two about customer service and human nature. I've worked with many SA's and no exaggeration, she made a very good first impression. Her can do attitude is appreciated. Keep working hard in achieving the new MB "The Best or Nothing" motto. Cheers! More

professinal service great dealership our salesman PJ Nan is very frofessinal, positive, and he gave us a pretty good price. I will recommend my friends to go this store and find PJ Nan if our salesman PJ Nan is very frofessinal, positive, and he gave us a pretty good price. I will recommend my friends to go this store and find PJ Nan if they plan to buy cars. More

They gave me excellent service I had an electrical & transmission problem with my new Mercedes. I had taken it to the dealership where I had purchased it at least 8 times. They to I had an electrical & transmission problem with my new Mercedes. I had taken it to the dealership where I had purchased it at least 8 times. They told me there was nothing they could do since the problem didn't show up on the computer. They recommended (twice) that I take the car to a different dealership. So, I came to Rusnak of Arcadia. Ophelia recognized immediately the seriousness of my problem and told me they would find the problem and repair it. And... they did. I had been so frustrated before coming to Rusnak, but then I remembered the great service that Rusnak gave me with my BMW. They came through again with my Mercedes. More

Very good This is the best service that I never saw . Very good dealer. I will recommend my friends go to this store if they want to buy the car. Nice This is the best service that I never saw . Very good dealer. I will recommend my friends go to this store if they want to buy the car. Nice More

Professional service easy transaction Our salesman Peter Liew is by far the most professional car salesman I've met. The transaction was fast, easy and hassle free. Peter answered all the Our salesman Peter Liew is by far the most professional car salesman I've met. The transaction was fast, easy and hassle free. Peter answered all the questions I had and provided me with the top-notch service. More

Robert is the best service manager Rusnak could have. Robert always makes sure the customer is well informed in the work to be done to their vehicle. He's the only reason i return my Mercedes to Rusnak f Robert always makes sure the customer is well informed in the work to be done to their vehicle. He's the only reason i return my Mercedes to Rusnak for service. Without Robert, I'd take my car to a local licensed Mercedes body shop. More