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Mercedes-Benz of Arcadia
Arcadia, CA
1,032 Reviews
Mercedes-Benz of Arcadia is an Authorized Mercedes-Benz Dealer located in Arcadia, California serving the greater Los Angeles area including Arcadia, Pasadena, and the San Gabriel Valley. Mercedes-Benz of Arcadia is part of the family owned Rusnak Auto Group that has been serving the community for over 50 years. Mercedes-Benz of Arcadia is one of the largest Mercedes-Benz and AMG Performance Center dealers in the country. We offer a large inventory of Mercedes-Benz, AMG Performance Models, and Sprinter/Metris Commercial Vans. We take great pride in providing the highest level of service to our valued clients. Please stop by to take a look and meet our staff.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,032 reviews
June 30, 2016
Second time lease This past Sunday, I leased my second Mercedes at Rusnak. Both times I worked with Billy Kwan because he made my first impression with Rusnak a great o This past Sunday, I leased my second Mercedes at Rusnak. Both times I worked with Billy Kwan because he made my first impression with Rusnak a great one. Billy is super friendly, professional, knowledgable, & cares about his customers. Furthermore, the valet & service department are always super friendly everytime we bring in our car for service as well. It would be difficult to ever get a car anywhere else in the future. More
by JeremySalazar
Employees Worked With
Billy Kwan
Helpful June 23, 2016
Simply the Best! I deeply appreciated the high level of the professionalism, care and quality of work at your dealership. I would absolutely recommend you guys to all I deeply appreciated the high level of the professionalism, care and quality of work at your dealership. I would absolutely recommend you guys to all my friends and family members. Many thanks! More
by viktoria
Employees Worked With
Michael Tone
June 20, 2016
Scott and Rebecca made this a great experience! Scott promised a price and the car was ready when we get there. Everything is what we expected and if you need a benz, give Scott Hong a call. Scott promised a price and the car was ready when we get there. Everything is what we expected and if you need a benz, give Scott Hong a call. More
by Ronnyng
June 10, 2016
Great! First, the new Rusnak Arcadia dealer is huge and very beautiful. Second, sales Andre really helps me a lot to find a good car and get a good price. So First, the new Rusnak Arcadia dealer is huge and very beautiful. Second, sales Andre really helps me a lot to find a good car and get a good price. So I recommend strongly. More
by lovelysunshine
Employees Worked With
Andre Voglezon
May 31, 2016
Awesome experience My husband and I was search for a certify pre own Mercedes. We were looking at cars.com and autotrader.com, realized that Rusnak Mercedes have a very My husband and I was search for a certify pre own Mercedes. We were looking at cars.com and autotrader.com, realized that Rusnak Mercedes have a very large inventory and good ratings. After we picked out the car that we want, we head directly to the dealership. A salesman name Billy Kwan came up and say Hello. He is very patient tell us all the features on the car. The finance process was quick, and we finish the process in about 2 hours. my best car buying experience ever. More
by Wan Leng Tin
Employees Worked With
Billy Kwan
May 26, 2016
Professional and without pressure. Never felt pressured to purchase and was given a full opportunity to explore several different options before selecting a vehicle that me our r Never felt pressured to purchase and was given a full opportunity to explore several different options before selecting a vehicle that me our requirement. Thanks. More
by tstolman
Employees Worked With
Uttam Oli and Joanna Rodriquez
May 23, 2016
Great team to work with From home we worked with Jon to buy our vehicle and complete as much as possible so when we arrived from San Diego, all we had to do was sign the pape From home we worked with Jon to buy our vehicle and complete as much as possible so when we arrived from San Diego, all we had to do was sign the paperwork. Couldn't have been happier with the service and would definitely recommend Jon and the team at Rusnak to anyone interested in a Mercedes Benz. More
by Kblawson
Employees Worked With
Jon Montgomery, Andy Tan
May 16, 2016
Excellent service / experience from sales and finance Excellent service from sales Andy Lok and finance Rebecca So. Good experiences to purchase, I did not have to bargain and play games with sales man Excellent service from sales Andy Lok and finance Rebecca So. Good experiences to purchase, I did not have to bargain and play games with sales manager. More
by J L
May 06, 2016
World Class Professionalism Bought a 2013 E350. Denise was helping me. She is the best, hands down. Knowledgeable, friendly, professional. I was going to use my own credit union, Bought a 2013 E350. Denise was helping me. She is the best, hands down. Knowledgeable, friendly, professional. I was going to use my own credit union, and she said there was a new promotion from MB, and that alone saved me 2% on my loan. She also helped me get thousands of dollars more on the vehicle I was selling. Seriously. Who does that?!?! I would recommend Rusnak Arcadia to anyone who wants a professional, relaxed, auto buying experience. And I would highly recommend you ask for Denise. The car was perfect for me, she explained several of its features and made sure I knew how to use the more important ones before I drove off. I'm an old guy and believe me, have had negative experiences over the years, but more recently the dealers have seemed to learn how to take care of their customers, and Rusnak does an excellent job. More
by R. Smebye
May 04, 2016
As usual, they couldn't have been nicer! They initially screwed up: They told me the car was fixed and ready, but, when I went to pick it up, it had the same problem I had brought it in for. They initially screwed up: They told me the car was fixed and ready, but, when I went to pick it up, it had the same problem I had brought it in for. Mike and Brian apologized profusely, lent me a new Mercedes to use while they kept mine overnight, and then made what turned out to be a lengthy and expensive repair that I paid $0 for because it was under warranty. This is the reason we have been Rusnak customers for over 30 years: Their customer service is unparalleled. More
by Ginger P.
Employees Worked With
Brian and Mike
