Back

Mercedes-Benz of Arcadia - Service Center

Arcadia, CA

4.3
234 Reviews

234 Reviews of Mercedes-Benz of Arcadia - Service Center

Sort by
April 22, 2020

Very friendly and helpful. Made process of having my car serviced in this COVID-19 environment so easy and simple, Very efficiently executed. Thank you. More

by sarichar2000
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Mercedes-Benz of Arcadia responded

Hello there, thanks for the kind words! We're glad to hear our team has given you excellent service. We truly appreciate your business and hope to see you again soon.

April 22, 2020

Rusnak Mercedes is above all the rest in its class! I m a Mercedes Benz owner for life the Arcadia Store is My New home! More

by Timlynn21
Recommend Dealer
Yes
Employees Worked With
Marc Hung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ophelia Wang-Le Blanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Tan, Allen Hsiang
Apr 23, 2020 -

Mercedes-Benz of Arcadia responded

Thank you for the five-star rating! We're happy to hear our team was able to meet your expectations and bring you into our Arcadia family. We look forward to seeing you again in the future.

April 21, 2020

Amazing The service here is unbelievable! Attention to detail, professionalism, and the quality of care given cannot be beat anywhere! I am spoiled and am af More

by nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Marsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Yu
Apr 22, 2020 -

Mercedes-Benz of Arcadia responded

Thank you so much for your wonderful feedback and comments, Nicole! We are happy to know that our team members have been so amazing. Let us know if we can assist again. We are here to help!

April 18, 2020

Yohan is very professional & accommodating. We love working with him. He makes our visit easy & pleasant. One thing we like about Yohan, he is honest & reliable. More

by lemekdara
Recommend Dealer
Yes
Employees Worked With
Yohan Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2020 -

Mercedes-Benz of Arcadia responded

We're positive Yohan will love seeing your kind comments and thoughts about working with him. Let us know if we can assist again with anything else. We are here to help!

April 18, 2020

I have always been completely satisfied with the service provided and would highly recommend Perry and Yohan to take care of all my service needs. More

by Blossomuyeda
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yohan Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2020 -

Mercedes-Benz of Arcadia responded

Thanks for taking some time to share your satisfaction. Let us know if we can be of assistance again with anything else. We are here to help!

April 16, 2020

good customer service Friendly efficient could not ask for a better experience. Everyone we talked to were helpful. The facility is beautiful and easy to get to. Recomme More

by karol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ophelia Wang
Apr 16, 2020 -

Mercedes-Benz of Arcadia responded

Karol, Thank you for taking the time to share your friendly, efficient, and easy service experience with Ophelia! We're thrilled to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

April 02, 2020

I was very happy with Joe’s service and will definitely ask him to help me again when I need to do service next time! More

by Ming
Recommend Dealer
Yes
Employees Worked With
P.J. Nan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Yu
Apr 03, 2020 -

Mercedes-Benz of Arcadia responded

Thank you for sharing your five-star experience with us, Ming! We're happy to hear Joe was able to meet your expectations. We hope to see you again in the future.

April 02, 2020

She is really helpful and willing to helped me all the way good service Thank you very much and appreciated to stayed on top Julie More

by Lovmenoty2k
Recommend Dealer
Yes
Employees Worked With
Ophelia Wang-Le Blanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2020 -

Mercedes-Benz of Arcadia responded

Hello, Although we are happy to know that Ophelia provided you with excellent service, I am concerned to see that your experience was only three stars. If you have any concerns, please feel free to reach out to me. I look forward to connecting with you. Best, Allen H. General Manager ahsiang@rusnakautogroup.com 101 N. Santa Anita Ave • Arcadia, CA 91006 https://www.rusnakarcadia.com/

April 02, 2020

Service Advisor Perry very complete, kept me well informed, and had repairs done as promised . Car returned clean and all requested services completed to my satisfaction More

by Bunky1
Recommend Dealer
Yes
Employees Worked With
Perry Roeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2020 -

Mercedes-Benz of Arcadia responded

Thank you for sharing your five-star experience with us! We look forward to seeing you again in the future.

March 30, 2020

Joseph is my regular, excellent service advisor. Yohan helped me this time (Joseph absent). Yohan was excellent, too! Joseph is ‘my guy,’ though, but I received the same high-quality level of care and a More

by SDArnold
Recommend Dealer
Yes
Employees Worked With
Yohan Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Mercedes-Benz of Arcadia responded

Thanks for your great feedback for Joseph and Yohan. We strive to provide excellent experiences all around with all of our team members. Please do not hesitate to reach out if there is anything we can assist you with. Our team is always happy to do what we can to help.