Mercedes Benz of Athens - Service Center

Excellent service and customer care; well-done. Excellent customer care. The customer care person was receptive and respectful. Service promptly performed and car cleaned . Snacks and drinks (hot an Excellent customer care. The customer care person was receptive and respectful. Service promptly performed and car cleaned . Snacks and drinks (hot and cold ) are available in the waiting area, The dealership is a state of the art; presentable. More

Routine maintenance Very professional service and care at the dealership. Could not be happier with my Benz and staff and the Athens dealership. Great place to visit. Very professional service and care at the dealership. Could not be happier with my Benz and staff and the Athens dealership. Great place to visit. More

Great service on my Winnebago View on a sptinter chassisr Everything was checked and done as I asked. Five or more years of good service on mt Sprinter chassis. I have always gotten good friendly service on Everything was checked and done as I asked. Five or more years of good service on mt Sprinter chassis. I have always gotten good friendly service on My Sprinter chassis. No surprises, and costa are as expected. More

Outstanding customer service and Sale Personal Regular car maintenance, loaner car ready, service completed as promised. I give KUDO to Sam Escobar he is always on top of my maintenance on both of Regular car maintenance, loaner car ready, service completed as promised. I give KUDO to Sam Escobar he is always on top of my maintenance on both of my Mercedes-Benz 2019 GLA-250 2 4 MATIC and GLC-300 4MATIC. He is also an outstanding Service Maintenance Representative. Mercedes-Benz of Athens is an OUTSTANDING Facility and they have great sale personal. I have bought 4 Mercedes-Benz since 2012 and I give James Braxton KUDOS becuase he have assisted with great price and had made the purchasing process smooth and easy all the way. I also give a big shout out to Shaum Fagrell in Management Department, and Shane McCarty in the Service Department. Outstanding facility!! More

Excellent customer service I had my car in for regular maintenance service in March of 2019 - loaner car ready, service completed as promised. While there, I asked about a repa I had my car in for regular maintenance service in March of 2019 - loaner car ready, service completed as promised. While there, I asked about a repair to my driver seat- my service tech, Sam Escobar said the repair would be covered under warranty and would order a new seat cover and let me know when available. Fast forward to May - I was going to be in Athens for my sons graduation and we scheduled the appointment for the repair. Again, loaner car waiting. The repair was a bit more complicated than originally thought - and I was told to keep the loaner car until fixed. I had to return home - 3.5 hours away. Took the loaner car home and my car was delivered to me - yes 3.5 hours away. I could not be more pleased with this dealership and will continue to use as long as I have my car. Although I am not familiar with the sales side - I would definitely recommend this dealership. Outstanding facility!! More

Top notch service The service was always first class, but the new building makes it even more convenient. Sam always stays in touch, and scope and price are always know The service was always first class, but the new building makes it even more convenient. Sam always stays in touch, and scope and price are always known in advance. Couldn't ask for more. More

Great Service! We appreciate the outstanding service and friendly, professional folks at MB or Athens. The recent service performed on our GLE was top notch! The c We appreciate the outstanding service and friendly, professional folks at MB or Athens. The recent service performed on our GLE was top notch! The car was picked up and returned making it easy for us and the work was done on time. Our car runs great after this service and it was returned completely cleaned. Great Service -- Thanks very much! More

Recovering from other folks' unforced errors Just bought a CPO 2016 E250 BlueTec. Had to search to find it, located one finally in Oklahoma City. Never owned a Merc before, this was new territo Just bought a CPO 2016 E250 BlueTec. Had to search to find it, located one finally in Oklahoma City. Never owned a Merc before, this was new territory. Trusting M-B's spotless reputation, I bought it directly, wired them cash. Billed as "perfect", it arrived after significant delay with over 7 cracks in the windshield. After literally WEEKS of me personally haggling and nagging with Oklahoma, the local dealership stepped in and made good on this. Shane immediately saw that the problem wasn't the broken windshield but the broken promises and shattered confidence. He took care of everything and was more than helpful in making things right. The facility was gorgeous and spotless, the car was delivered back to me looking like new. Thank you Shane and Mercedes of Athens for finally properly welcoming me into the Mercedes family. MB-USA should also be thanking you! I love the car and am looking forward to a long and happy relationship. Tom Cassity, Athens More