Mercedes-Benz of Atlanta Northeast

The Most Amazing Customer Service Experience I have Ever Had I can't say enough about Bobby Waites, Ewell Shuff, and Bruce Lamb and the level of personal service they have given me during every visit to Atlanta I can't say enough about Bobby Waites, Ewell Shuff, and Bruce Lamb and the level of personal service they have given me during every visit to Atlanta Classic Cars Mercedes Benz Dealership. I have had a very interesting situation with a CPO M/B GL 450, which I purchased in California last December 2013. The vehicle had many issues, which I feel the selling dealership, Mercedes Benz of South Bay (Torrance CA) overlooked. The electrical issues that I have encountered, caused the vehicles window and sunroof to open without warning and resulted in the vehicle being flooded while on a road trip in N. Georgia. Although Atlanta Classic Cars is totally uninvolved in the sale of this ( I call it the Poltergeist) vehicle, they have gone to the farthest lengths I have ever experienced in addressing the issues, fighting with M/B USA on my behalf and even paying out of their own dealership budget for much of the more than $10,000 in repair, loaner vehicle and non-warranty related resolutions of these ongoing issues. This is a unique set of circumstances and for this totally neutral dealership to delve into and heck, just downright take charge of this 6 month odyssey and do everything in their power to make me as whole as possible......well I am thrilled, amazed and forever thankful for the support and assistance of these 3 gentlemen and the entire staff, from thje greeters to the loaner vehicle staff, to all I have encountered at this amazing dealership. I am forever a client of Atlanta Classic Cars in Duluth, GA! and just fyi....this saga continues and they remain the best advocates a customer could ask for! More

New S 550 We were in the market to order new S 550 but without the haggling , So we sent emails to GM. of local dealerships including one to Mr. Bruce Lamb o We were in the market to order new S 550 but without the haggling , So we sent emails to GM. of local dealerships including one to Mr. Bruce Lamb of ACC specifying the discount we need to order. The Next day we received email from Mr David Windholz accepting our offer. He spent lot of time explaining thoroughly various options keeping our interests in mind and steering us in the right direction without any pressure. He kept us informed of the progress during 2 months. We dropped in to see the car unexpectedly with our friends and relatives and David showed up and went over the different fascinating features of the beautiful car. The next day he again showed us operations of all options with a smile on his face and answered all questions thoroughly, even working beyond closing time. It was nice of him to call me the next morning to inquire if we got home ok and if we had any questions or concerns. To top it all we were really surprised when we received the gift basket full of fruits, cookies, candies etc. Who gives a generous gift like this any more ? Thanks David and may God bless you and your family with excellent health and happiness for the superb service you provide to us all. A.C.Patel More

Knowledgeable & Courteous Sales Associate Jim Cox is a knowledgeable and courteous sales associate. I recommend him to anyone interested in purchasing a per-owned Mercedes-Benz. Thanks for all Jim Cox is a knowledgeable and courteous sales associate. I recommend him to anyone interested in purchasing a per-owned Mercedes-Benz. Thanks for all your assistance Jim. More

Awesome Experience My sales experience with Nick was outstanding. He went above and beyond what was expected. The end product of our shared journey for a car for my wife My sales experience with Nick was outstanding. He went above and beyond what was expected. The end product of our shared journey for a car for my wife ended perfectly. She is overjoyed with her new Mercedes Benz ML350. I would highly recommend visiting Nick, you will not regret it. More

A sales professional who listens I have been purchasing cars (new) since 1957 and have always knew what I wanted in a car and the price needed to be fair. I do not like the back and I have been purchasing cars (new) since 1957 and have always knew what I wanted in a car and the price needed to be fair. I do not like the back and forth negotiation's and therefore after choosing a car, just give me your lowest price and interest one time, if it works for me we have a deal. I have walked out of many showrooms in my years. David treated me with respect and did not waste my time (they say there is a first time for everything). I had been to several competitors, several times in finding the car and good experience. When I get ready for my wife's car, I can assure you, David will be on my list to contact. Please feel free to have anyone in or out of your organization to contact me. Kenneth Burnt More

Easy and Comfortable Car Buying Experience Nick Karaca was very friendly and helpful during my visit to Atlanta Classic Cars and made my C63 AMG purchasing experience smooth and easy. Nick spe Nick Karaca was very friendly and helpful during my visit to Atlanta Classic Cars and made my C63 AMG purchasing experience smooth and easy. Nick spent a good 30 minutes after the sale (and after business hours) making sure I was comfortable and knew how to operate all of the car's features. Steve Fraley was very friendly and appreciative of my business and the employee that detailed my car did a great job. I would highly recommend Atlanta Classic Cars. Thanks Atlanta Classic Cars for the great buying experience! More

Excellent Service Atlanta Classic Cars service was beyond exceptional. Johnny Anderson was my salesman who went above and beyond to assist in the ordering of my new. Atlanta Classic Cars service was beyond exceptional. Johnny Anderson was my salesman who went above and beyond to assist in the ordering of my new. The additional staff were great. I would highly recommend Atlanta Classic Cars to my family and friends. More

Atlanta Classic Cars My search for a new E350 coupe began here in Memphis, but led me to the best car buying experience I've had last Saturday at Atlanta Classic Cars. I w My search for a new E350 coupe began here in Memphis, but led me to the best car buying experience I've had last Saturday at Atlanta Classic Cars. I worked with Bob Holton at the dealership, over the phone, email, and through the dealership web site. We were able to review all the cars through the web site, which was easy to use, had a large selection and pictures of the available inventory. My wife picked the perfect car from the pictures on the web site, and I negotiated a fantastic price and financing without leaving my office in Memphis. The Dealership had us picked up at the airport and when we arrived, there was the car! Even better than the pictures! All in all this was clearly a very professional group, that made the experience hassle free and a pleasure to deal with. I smiled all the way home in my brand new E350! Thank you Bob and your entire team, at Atlanta Classic Cars!! More

Superior Customer Service From the moment my wife and I walked in we felt appreciated. The sales associates both, Jim and Ben, were fantastic. Never did we feel the typical pre From the moment my wife and I walked in we felt appreciated. The sales associates both, Jim and Ben, were fantastic. Never did we feel the typical pressure of having to make a decision right away. They allowed us to test drive, gave us the information we requested and let the product speak for itself. After the sale Jim took the time to walk my wife through all the features and took us to the service center to introduce us. It was the best car buying experience I have ever had - thank you! More